Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- 4.7.18 - Support request removed ?
- Last reply by D-Trox,
22,826 topics in this forum
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- 2 followers
- 8 replies
- 619 views
hello , please let me know how i can fix this issue IPS\Http\Url\Exception: INVALID_URL (0) #0 /mnt/BLOCKSTORAGE/home/882280.cloudwaysapps.com/tdaefutwhu/public_html/system/Http/Url.php(245): IPS\Http\_Url::componentsFromUrlString() #1 /mnt/BLOCKSTORAGE/home/882280.cloudwaysapps.com/tdaefutwhu/public_html/init.php(927) : eval()'d code(25): IPS\Http\_Url::createFromString() #2 /mnt/BLOCKSTORAGE/home/882280.cloudwaysapps.com/tdaefutwhu/public_html/applications/core/modules/front/system/redirect.php(38): IPS\Http\cms_hook_Url::createFromString() #3 /mnt/BLOCKSTORAGE/home/882280.cloudwaysapps.com/tdaefutwhu/public_html/system/Dispatcher/Controller.php(118): IPS\…
Last reply by Jim M, -
- 1 follower
- 4 replies
- 272 views
Dear IPS support, I have reported a bug in context of the reporting system 2 versions ago: With the latest version (4.7.5) the reporting system is again broken! No notifications (emails) are sent in case a new report is created. The IPS code crashes while preparing the notifications. The root cause of the crash can be found in this line. ...\system\Content\Content.php, line 1865 The member needs to be "constructed from data" for the "canView" call. Unfortunately, the member is constructed only 2 lines below. This line of code was introduced with IPS 4.7.5 without testing it sufficiently. 😞 Adapting the code in this way fixe…
Last reply by derpunker, -
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- 1 follower
- 2 replies
- 430 views
Please, We want all New Threads to be Pending Moderation. However, the comments are free of moderation, published automatically. How can we resolve this?
Last reply by Marc, -
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- 1 follower
- 0 replies
- 188 views
Hello, Some users have problem in login on Front End. I go to Admin CP and on Friendly URLs (i already have the three option enable) click on Save and lost the access to Admin CP. Now when I login give me this error: "Unable to access this siteThe web page at https://****/?app=core&module=system&controller=login&ref= may be temporarily down or may have been permanently moved to a new web address. ERR_FAILED" Anyone can help me to recovery access? Thank you
Last reply by Vendeira, -
- 2 replies
- 410 views
Hi Getting a red banner regarding maintenance tasks not being run. We have a busy site so should update. Since upgrading to latest version I am getting an error with this task logReadersCleanup RuntimeException: (0) #0 /home/autoclubhub/public_html/xxxxxxx/system/Patterns/ActiveRecord.php(148): IPS\_Task::constructFromData(Array) #1 /home/autoclubhub/public_html/xxxxxxx/applications/core/modules/admin/settings/advanced.php(745): IPS\Patterns\_ActiveRecord::load('2921') #2 /home/autoclubhub/public_html/xxxxxxx/system/Dispatcher/Controller.php(107): IPS\core\modules\admin\settings\_advanced->runTask() #3 /home/autoclubhub/public_html/xxxxx…
Last reply by Daniel F, -
- 1 follower
- 4 replies
- 609 views
In the AdminCP I got this notice: I clicked on "Fix This" and chose the "cron" option and set the cron up - but even with the cron running it doesn't appear this issue has been resolved. When I run the cron with -v I get output like this: I'm not sure why this is happening or how to address it.
Last reply by Marc, -
- 1 follower
- 2 replies
- 224 views
Why my user cannot to be register during registration showing this error not permitted to register
Last reply by Marc, -
- 2 followers
- 3 replies
- 533 views
I don't see where user can enter their gift card code.. any idea on how to enable it? - Thanks.
Last reply by Marc, -
- 1 follower
- 20 replies
- 957 views
Hi, My site is throwing this error up when I try to sign in, seems a fairly new issue and nothing has changed since I could login. I've done some searching and support advised to clear cache which I've tried, as well as other browsers. I can't login to the admin site to clear the forum cache. Can someone advise what I need to do? Thanks,
Last reply by Marc, -
- 1 follower
- 5 replies
- 717 views
I am owner of the website (it's not a plugin/application). In the past, I added my JS under theme folder and added it in includJs using {resource} But I noticed, it caused 10+ additional requests when someone visits the website. How do I package under my JS with invision resource to avoid extra network requests?
Last reply by Marc, -
- 2 followers
- 21 replies
- 1k views
If I post a calendar event for a date and time, time zones that have the event fall in the next day have the wrong time. Example: event posted for friday night a 9pm eastern US time. Users in europe will see it as 4am on the same friday, when it should show saturday. Has anyone else seen this? I reported originally back in 2019 and it was supposed to have been fixed in 2020.
Last reply by Marc, -
- 1 follower
- 4 replies
- 2.1k views
Hello community, I have made a report with Looker Studio (ex Google Studio) with the information from Google Analytics of my website, however, when I want to view this report in an IFRAME context, I get this error message. Refused to frame 'https://datastudio.google.com/' because an ancestor violates the following Content Security Policy directive: "frame-ancestors 'none'". Any idea how to solve this problem in IPS configuration..?? This is my page that displays the report. Greetings and thanks.
Last reply by Marc, -
- 1 follower
- 7 replies
- 917 views
Just upgraded to the latest version and there is no mobile menu icon (hamburger icon)? Site: BuffaloRange.com
Last reply by Marc, -
- 2 followers
- 6 replies
- 607 views
Hi There, Just realised that my blogs seems to be broken, getting the error below when trying to access it. ParseError: syntax error, unexpected '|', expecting variable (T_VARIABLE) (0) #0 [internal function]: IPS\IPS::autoloader('IPS\\Content\\Con...') #1 /home/yi1zjdn1x6oc/public_html/#/applications/blog/modules/front/blogs/entry.php(24): spl_autoload_call('IPS\\Content\\Con...') #2 /home/yi1zjdn1x6oc/public_html/#/init.php(749): require_once('/home/yi1zjdn1x...') #3 [internal function]: IPS\IPS::autoloader('IPS\\blog\\module...') #4 [internal function]: spl_autoload_call('IPS\\blog\\module...') #5 /home/yi1zjdn1x6oc/public_html/#/system/Dispatcher/Dispatcher.ph…
Last reply by Stuart Silvester, -
- 1 follower
- 27 replies
- 1.7k views
I've had one of our site users who posts / reads via his Samsung S22 Ultra and recently has had issues on our site when he posts. What happens is, he writes out his post, but when submitting his post there seems to be numerous blank lines under his post which extends the space his post takes right down the screen. I've not seen it with anyone else, and not heard of it before, but could someone shed any light on this? Is it something that has happened before? What could I/he do? It's an error that doesn't appear for him on any other site. Thanks
Last reply by Stuart Silvester, -
- 1 follower
- 5 replies
- 698 views
Hi currently there’s a popup on mobile that can not be dismissed, as attached below. IPhone 13 - Edge Browser
Last reply by Stuart Silvester, -
- 1 follower
- 8 replies
- 765 views
The API documentation clearly states that "to" is an array. Sorry. According to the documentation for this endpoint, "from" and "to" parameters are the member_id. I can view the member IDs from the URL and know they are correct: /admin/?app=core&module=members&controller=members&do=view&id=1196 Despite this, I am getting invalid_recipient. The API key I am using does have permissions, the member IDs exist, and I have also tried using display names and emails. from:1196 to:1195 title:test body:test test { "errorCode": "1C374/3", "errorMessage": "INVALID_RECIPIENT" } Pleas…
Last reply by Stuart Silvester, -
- 2 followers
- 38 replies
- 1.7k views
Invision Community v4.7.5 A member reported an issue where he can't PM on his mobile device and also can't Quote and Reply on topics. The Quote link/word actually appears and flashes for a second and then disappears. I have been able to reproduce this with the Dev Tools on Chrome by setting a custom User Agent to what is below. Device: Motorola Edge 5G UW (2021) User Agent: Dalvik/2.1.0 (Linux; U; Android 11; motorola edge 5G UW (2021) Build/RRMS31.Q3-23-39-14-1-1) If you need any additional information please let me know.
Last reply by Stuart Silvester, -
- 1 follower
- 2 replies
- 484 views
I installed the final and compatible version of php 8 on the forum group name indicator and the widgets do not appear with it Second, I put in the Who Was Online (Hours) plugin and then nothing appears in the block manager Do you have any solution? When I disable the Was Online (Hours) plugin, then the widgets appear again
Last reply by Vasile Rogoz, -
- 3 followers
- 2 replies
- 380 views
Hi. I have a question about plugins that can showing some topic in forum on the Homepage ( Show: Images, Title, Some description ), when clicked that, user can read that topic. Is there have that plugins. Thanks.
Last reply by Marc, -
- 1 follower
- 5 replies
- 735 views
There used to be this features as visible on the screenshot. But since recent upgrade of invision, it's gone. Any idea what happened and how to get it back?
Last reply by Jim M, -
- 3 replies
- 342 views
BUT I have them disabled, triple checked. display_errors = Off disable_functions = escapeshellarg, escapeshellcmd, exec, ini_alter, parse_ini_file, passthru, pcntl_exec, popen, proc_close, proc_get_status, proc_nice, proc_open, proc_terminate, show_source, shell_exec, symlink, system
Last reply by Randy Calvert, -
- 3 replies
- 341 views
Is there a way to disable all activity (posts, comments, uploads, everything...) but still allow anyone to view the community? I think I can edit permissions for Groups to do this, but I was hoping for a simpler solution. Please let me know if you have any suggestions or are Permissions the only way? Thanks!
Last reply by Randy Calvert, -
- 2 replies
- 744 views
On a secondary note, we have a very small forum with a couple hundred users per day and google analytics puts our peak page views in a single day at 1.2k. Thus 750k page views a day makes no sense at all. Do you have robots.txt enabled on our account? There is no way we are even seeing a fraction of that. For instance, right now we have a grand total of 76 members and 9 guests online. Thanks.
Last reply by Kyle Bass, -
- 2 followers
- 7 replies
- 631 views
The images in quotes are no longer showing. https://audiophilestyle.com/forums/topic/7577-album-of-the-evening/?do=findComment&comment=1223637
Last reply by PPlanet,