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Matt

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Everything posted by Matt

  1. Matt
    I’ve added this bug to our tracker, thanks.
  2. Matt
    To recap: To enable push notifications on iOS: Ensure you are using iOS 16.4 or newer Save the site to your iPhone's home screen via the share icon Enable push notifications via the option at the bottom of the notifications options page Ensure you have set some notifications to "+ Push" Make sure you haven't disabled notifications via iOS Settings globally or for the app icon if you scroll down the settings list in iOS.
  3. Matt
    Thanks for everyone that turned up and asked questions today!
  4. Matt
    Same. I've actually re-enabled a lot of notifications and set them to push only.
  5. Matt
    We want to implement 'badges' so you can see the number of notifications in the red bubble, and possibly a hint to let people know they can add the website to their home page for notifications.
  6. Matt
    The release notes are universal for all platforms. Those on the cloud packages have a right to see what's new too. 😆
  7. Matt
    I've actually re-enabled a lot of notifications and moved them exclusively to my phone now. I find myself coming back more when I'm out and about.
  8. Matt
    Moved from the feedback forum, and marked Stuart's post as the answer.
  9. Matt
    Achievements are now separate from post counts. So when a member makes a post, they will get one point. If you have a forum set to not count towards a member's total posts, that will not impact achievement rewards because achievement points and a user's post count are not linked in any way. You can specify specific forums for the achievement rule if you wanted to omit some forums from contributing towards achievement points.
  10. Matt
    I think it's highly individual on what customers are willing to share. We'd need a little more than just a "Support needed thanks" post, but if you let us know roughly what the issue was "_____ doesn't work when _____" and if we couldn't solve the problem from that description (known issue, etc) and upon asking for a little more information you chose to say that you'd rather keep your URL and such private, then we'd convert it into a ticket. All we ask is that you use that fairly 😅 We'd not be able to turn every single topic into a ticket.
  11. Matt
    Have you tried using 'standalone' as the UI type?
  12. Matt
    No, it's not cloud only. You need to first add the website to your home screen for push notifications to be allowed. It seems to be a webkit bug where the notification will only go to the correct URL if the web app is already open and in memory.
  13. Matt
    I've taken a look at this issue, and it's caused by new javascript code in Invision Community taking full advantage of the ES (2020) syntax, specifically the chaining operator, like so: ips.getSetting?.('baseURL')?.replace This is only supported from iOS 13.4 onwards (https://caniuse.com/?search=optional chaining operator) We can remove the chaining operator from this line of code which will fix the issue, but moving forwards we are more likely to use it again - especially for Invision Community v5.
  14. Matt
    Just to add that our community support forums are fully staffed and each new topic will be read by a member of staff.
  15. Matt
    Just for completeness, this was resolved here.
  16. Matt
    My apologies again from dropping the ball with this issue. It really isn't our normal level of service and we're reviewing processes to ensure it doesn't happen again.
  17. Matt
    I have resolved the issue with the Queue, and I also resolved the issue with your store. We did reply to your issue regarding the store on March 28th but did not receive a reply. Edit: The ticket was for another customer with the same issue, not you - this seems to be the source of the confusion!
  18. Matt
    Hi there, I've taken a look at your account, and you are right, there has been no ticket created. I'm not sure why, but I do apologise. I've created a ticket from your other topic and I will investigate it now for you. I'm sorry that there seems to have been some kind of mix-up with this issue, and it falls short of our normal support standards.
  19. Matt
    Yes, I'd like swipe gestures and pull down to refresh.
  20. Matt
    We've got a solution coming for 4.7.9.
  21. Matt
    Expect significant breaking changes to CSS, HTML and JS. PHP less so.
  22. Matt
    "The Old Man" telling us to get with the times is a special moment. 😆 Dark mode is 99.98% likely to be included with v5 without the need for multiple themes.
  23. Matt
    To be clear, data is not transferred from EU to US servers to troubleshoot issues on your community. People geographically located in the US may troubleshoot issues via the AdminCP, but we do not move data from EU to US servers to do this. I can't think of a reason we'd need to transfer PII out of EU and into US servers, even if we need to repair data or tables, etc. The article is a little confusing when it says: “Support access for persons in a third country to data in data centres in the EU also constitutes a third country transfer.” I think this means that someone in the US who needs to copy the data to a local data centre to work on it would fall foul of GDPR, but we do not operate like that.
  24. Matt
    It definitely removes the need for a native mobile app now.
  25. Matt
    There is much more to a SaaS platform than just servers and services. There are micro-services that tie these services together. We believe it was a micro service that we have used for over four years that failed. Our investigation is ongoing with AWS. As Lindy mentioned, please get in touch if you want to lodge a formal complaint and we will do our best to resolve it. I want to underline again that we are proud of our platform stability, with 99.99% uptime over several years. Incidents like this are rare but we do not take them lightly and have implemented an audit of alert systems, uptime monitoring, service statuses, etc to ensure we do not have a repeat of this event again.
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