MediaDiGi

I have resolved the issue with the Queue, and I also resolved the issue with your store.
We did reply to your issue regarding the store on March 28th but did not receive a reply.
Edit: The ticket was for another customer with the same issue, not you - this seems to be the source of the confusion!

My apologies again from dropping the ball with this issue. It really isn't our normal level of service and we're reviewing processes to ensure it doesn't happen again.

@Matt glad to see the issue has been resolved.
I appreciate your support, and I appreciate you taking measures so that this will not happen again, systematically speaking.
It would have been a pain for me to leave, but, in all honesty, I would have done it to take care of my community because I believe the community members are above us, community managers.
This being said. This thread can be closed/deleted.

To keep things short.... I've been using the Invision community software since 2008 or so, but lately, things have turned for the worst. 
They are bumping the cloud version, leaving the self-hosted clients in the dark. Even If I hold 5 licenses with them (2 active), I don't have email support (which is a basic requirement if you ask me for paid clients), leaving me the only option to post in forums, bump threads HOPING someone will see my thread and answer to me.
Folks. Invision is not open source with community support. You charge me $100 every 6 months for each active license.
It's been a week, and nothing except me talking to the walls.
So I don't hide it. I'm thinking of switching to XenForo even though I literally purchased 57 paid addons in the marketplace and hold 5 IPS licenses.
Respect your customers for god sake! 

Hi there,
I've taken a look at your account, and you are right, there has been no ticket created. I'm not sure why, but I do apologise.
I've created a ticket from your other topic and I will investigate it now for you.
I'm sorry that there seems to have been some kind of mix-up with this issue, and it falls short of our normal support standards.

Well, my main goal is to trigger an alarm about the decline in the support offered by IPS and wonder if any other members have the same issues.
If I, who stayed with IPS for 14 years, get ignored, I can't imagine what would happen to new members. Or maybe only we, the old members, or me, get ignored. Who knows.
Mate. I've seen your replies to other topics. You primarily offer advanced support here in the topics rather than asking questions. Sorry but the truth is that we are not in the same boat here.
Glad to find this situation amusing you. Most probably because you're not in my shoes. What I find not funny is that IPS staff said that I do not receive emails, and that's it; case closed, leaving me hanging. 
But I receive emails with invoices that need to be paid.

Anyway. I've raised the alarm now the ball is in the IPS yard. If they continue to ignore the situation again, I will get my answer and act accordingly.

Im not sure why you’re asking if you should leave. Do you really expect someone here to say you should?
Regarding support via the forums… as a customer, I’ve found replies faster… I’ve found that other non-staff have been able to answer my questions with even more info than sometimes can be provided by staff AND I’ve found a ton of data from searching to help myself self-service. 

What I actually find most amusing is that you are complaining about not having email support but that case IS in an email now. You’re apparently not getting IPS emails.  So I’m not sure how this being in an email would have helped as it’s already there. 

Regarding Xenforo… As already pointed out, the grass is not always greener on the other side. In addition to support issues there, I also see a TON of people there complaining about the lack of updates.  It’s slowly turning into vaporware. 

Only you can decide what is right for you and your community but personally I don’t find Xenforo to be any sort of “upgrade”. 

Xenforo is just as bad when it comes to support. Been there done that. They're slow here yes but you end up getting help at least.

Also $priceDetails['initialTerm'] call in the 'package' template seemed to cause a similar effect/error - needed to get rid of  that as well
  <div><span data-role="initialTerm">{lang="package_initial_term_title" sprintf="$priceDetails['initialTerm']"}</span></div>

I had the same error using a 'new' generated theme
I temporary resolved it by removing
    <span>{lang="package_initial_term" sprintf="$details['initialTerm']"}</span><br>
in the  packageBlockPrice template - there are just two instances of this call in whole theme
I'd say a possible commerce bug that needs fixing/investigating ?

We have created a ticket on this for you, so we can take a closer look

Of course, but in the future 😄

1. Option for an index and no index no follow per forums / clubs /articles and pages.
2. Unique custom URLS without numbers.
3. The option to add meta titles and meta descriptions per forum post / clubs / pages already have it but could be better.
4. Block members by default for search engines, no data should be Indexable for members.
5. Full sitemap Control 
6. Image alt tags 
7. Banners should be different per forum and clubs etc to avoid dupes
8. Canonical Urls
9. Link follow and no follow options on posts, even though Google can now follow regardless, they still honour the no follow attributes in good faith 
10. Schema mark up 
 
 
 

@Daniel F, just uploaded version 5.6.11; not sure why I forgot to upload the 5.6.10.

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
 

This lead to the ticket being tagged for developers 🙂 No solution as of yet unfortunately

Please be advised I have tagged a develop to review whether or not this is intended to show a full list.

There would not be as the OP has chosen to resolve it themselves rather than let us investigate. If you would like us to investigate your issue, please do the following:
We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 
We look forward to further assisting you. 
 

When there would be a code update that will fix this issue because I also have it https://topgoldforum.com/store/

Nope. But did it now and i got the same behavior 🙂 

Look for trim function in your custom app/plugins/themes and maybe you will find something. 🙂

I suspect this is something caused by either your custom theme or a plugin/app. I would recommend testing with a default theme and if it still occurs, disable any addons you may have.

Already implemented in 1.0.1 version!

Way to get around this would be by doing a search for parameters in the advanced search in the top right and then clicking the "Banned" tab and then "Prune Members Found" in the blue box.
For example, if you want to delete all banned members, you will do an advanced search, insert in join date whatever parameters you wish (or all time if all) and let the system load it. Ensure you're on the banned tab then click "Prune members found"