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Jim M

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Everything posted by Jim M

  1. Jim M
    While I understand that, as you've have upgraded both our core software and the add-on or even server-related items over that timespan, there may be compatibility issues there and it is best to disable them to test this or any issue you are having. I would advise working with your hosting provider on anything which causes your MySQL database to "crash." Typically, these are server configuration issues and need to be resolved at the server-level. Typically, another error would be presented if you are low on storage. However, ensuring you have space for the item you're uploading is a good thing to check before moving forward. Tried to login to your community's ACP but the credentials on file are not correct. Please verify and update your credentials in the Client Area.
  2. Jim M
    Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩‍💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.
  3. Jim M
    That would be @Mark H cooking 🤐 .
  4. Jim M
    Unfortunately, everything is set to be writable on your server which is not secure and which depending on your server configuration can indeed be causing an issue rather than the solution you're after here. Please reach out to your hosting provider and ask if you are running suPHP or suexec (please do not do any action, just ask if it is enabled). Then please follow the instructions below: Have your hosting provider run a recursive chmod of folders to 755 and files to 644. (If you are running suPHP or suexec, stop here) If you are not running suPHP or suexec, please make the following folders writable (this is typically 777 but please check with your hosting provider if you are unsure or still encounter write errors): applications datastore plugins uploads and all sub-folders of uploads
  5. Jim M
    Please double check your FTP access details, I am receiving an incorrect authentication when attempting to connect.
  6. Jim M
    This would be found in the Client Area (not the ACP) -> Manage Purchases -> click your package -> scroll down to storage usage. At this time, we do not provide storage a la carte but if you have a concern, we can put you in touch with our sales team.
  7. Jim M
    Optimized in what way? That is an extremely broad statement, I'm afraid.
  8. Jim M
    Neither option I suggested recommended leaving them in your system 🙂 1. If they are a level 4 spammer, don’t allow them to register. 2. I would recommend ensuring the delete content and member option is enabled for Flagging as a Spammer so you have a 1 click solution to removing them and their content if they get through the spam defense system on lower levels. (Just ensure you and your trusted staff only have access) If you have previous spammers in your community, you can delete them using the member prune tool available when searching the member list in the ACP. Just ensure you click the “Spammers” tab before pruning found results 😉
  9. Jim M
    Simple answer is don’t allow the score 4 results register as per the default setting in ACP > Members > Spam Prevention > Spam Defense. If you want to review these per your own reasons, any further action would also need to follow your desired plan. I think you’re idea of having a lot of banned accounts would be my personal concern and the above would resolve that. Just a small addendum, it can do those things but all per the proper settings in ACP > Members > Spam Prevention 🙂
  10. Jim M
    Looks like images are attempted to be written and some other files associated with the third party brilliantdiscord application. Please ensure permissions for your new hosting environment are setup correctly. This should be for both folders/files and ownerships of these folders/files. To note the following directories need to be writable: applications datastore plugins uploads and all sub folders of uploads.
  11. Jim M
    Unfortunately, while I thank you for adding the IP address and confirming those details, the credentials on file supply a username, whereas your login requires and email address. Please verify and update.
  12. Jim M
    They would operate when the user is saved. This happens when they login, you manually save the user, etc...
  13. Jim M
    Please ensure that you've done the language pack as well. Please use the default, un-modified English one. This would be in your notes area but I have messaged it to you as well.
  14. Jim M
    You're very welcome. Did that resolve your issue or does it remain?
  15. Jim M
    Please switch to an unmodified language pack and theme then please disable any third party applications/plugins. Then test again. Please also see the IP address that I put in the "notes" section of the Client Area for you and ensure you add that so our technicians can access your community's ACP.
  16. Jim M
    "Featured" topics would be manually done. There are "Popular Now" blocks which you can set a number of replies and a duration and topics which align to those will show in the "Popular Now" block. However, that is the closest thing to an automated "feature". You can certainly suggest this in our Feature Suggestion forum though for review for a future release.
  17. Jim M
    Do you have any further information on the error? What type of file was this that you're uploading? Are you able to provide the file? Please also update access to your community as outlined below: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  18. Jim M
    Unfortunately, hosting issues are outside our scope of support. You'll want to work with your server administrator to resolve the issue here. Please ensure that the directory which the Invision Community software is in, is the correct PHP version/instance that you're looking at there on your server. You'll want to use the requirements checker at the link provided to review these items and work with your server administrator.
  19. Jim M
    Please disable all third party applications and plugins in the ACP then test again. Let's just start there 🙂 .
  20. Jim M
    Please ensure that you have all required modules installed on that version of PHP. Currently, you're missing mb_string. Please use the following requirements checker and work with your server administrator to fix anything in red: https://invisioncommunity.com/files/file/7046-invision-community-requirements-checker/
  21. Jim M
    Could you please disable all third party applications/plugins and try again? I notice that you have a few which may be impacting URLs and redirections so let's please do that first. If you have an example after that which we can take a look at, please let us know the example.
  22. Jim M
    This is not SMTP. Please note this is for ACP -> Commerce -> Support -> Settings -> Incoming POP3. Unfortunately, I am not seeing a specific error or even a transaction attempt related to these. This likely would be something at the client side which failed but I cannot confirm that either. Looking at your setup, you're using Braintree but have it paying via PayPal. Is there a reason why you're not simply using the normal PayPal integration? I state this as you have a normal PayPal integration setup as well.
  23. Jim M
    Please be advised I have moved this to a ticket to further investigate for you. Further correspondence will be provided via email.
  24. Jim M
    This would not be something the software can do, I'm afraid, and be more on browser items.
  25. Jim M
    Thank you. We will also require the invoice number. It is also worth noting that your POP3 configuration for incoming support requests is broken and massively populating your system log with a couple hundred errors logged per day. You'll want to disable this if you're not using it or correct the configuration. This is important as these are flooding your logs and will make it harder for us to review what is happening here with the issue you're having.
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