Jim M
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Everything posted by Jim M
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Excellent! Glad you're all set.
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As mentioned by Randy, you will want to ensure that the URL you are installing at is 100% what is on file down to HTTP/HTTPS and www/non-www. When going to the URL we have on file, I am seeing an installed software so looks like you got this working but if you did not, please clarify.
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If you run these manually on your MySQL server, do you get the same results? Are there any other database related errors in ACP -> Support?
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Keys not registering on site
Jim M replied to Parker White's topic in Classic self-hosted technical help
Sorry, our core software does not allow keys to be imported. Are you referring to a third-party application/plugin perhaps? If so, please contact the author in their preferred support avenue. If you are referring to something in the default software, please elaborate. -
As mentioned by others in this topic, this looks to be the alert system (issued by your moderator) and a theme bug. You'll want to work with your theme's author to resolve the issue.
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Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.
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Then what you’re experiencing is intended with the profile photo, join date, etc… Please let us know if you have any further questions.
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Yes, we recommend 8.0 but 7.4 is going to work fine and is compatible.
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It looks like you had numerous Javascript errors. After clearing system caches in ACP -> Support -> Clear System Caches, this has been resolved so they should be able to post. If you're still having issues, please clear your browser's cache as well. If anyone is still having issues logging in, we would need to know the exact user.
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I have moved this to a ticket to better discuss what happened here in private. Please note that plugin not compatible with the release you are on will not show up in the Marketplace in the ACP. This is something which we impose. As you see from your link, it is not gone from the Marketplace.
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I have removed the demo features so you should be good now. Please do not remove these items with CSS when asking for support as it will complicate and prolong the issue you're encountering. Additionally, please see the email we sent you regarding the copyright/branding notice which is required.
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Could you please confirm those invoice IDs from today? From invoice 149, I am seeing only one transaction here so I would like to get a larger sample size. Additionally, I am seeing that you are utilizing several third-party add-ons which interact with Commerce. I would suggest disabling them all to see if it is related. Additionally, you are not on the latest release so that is something which upgrading may assist you with.
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We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
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Glad to hear you found a possible solution on forums here. They are great resource to find out what other administrators are facing 🙂 . For other user's reading this topic, this is an example topic:
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HTTP to HTTPS license key issue reset didn't work
Jim M replied to GFCF's topic in Technical Problems
Your license is indeed restricted to the URL, not the domain or sub-domain. When switching from HTTP to HTTPS or www to non-www, you would just need to re-add your license key to the ACP -> System -> License Key. It does not require a full license URL reset. However, in this instance, I have updated your license URL for you. -
Glad to hear you've found the cause!
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Are you stating that the title in the ACP is emptied? If so, I am unable to reproduce this on 4.7.0. Please disable all third party add-ons and try again. If you're still having issues, could you please provide the URL of the feed you're attempting to import?
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Word filter: not distinguishing "c" from "ç"
Jim M replied to Gabriel Torres's topic in Technical Problems
Please be advised I have marked this to a developer to comment on what is happening here. -
Is this happening on all your Downloads' files or just one specifically? If the latter, could you please provide us the URL?
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Could you please clarify where you're seeing that count? Keep in mind some database tools like PHPMyAdmin will cache table row counts at certain sizes. In your database, I am seeing roughly 2 million posts in your post table.
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Generally, these issues are very specific, so I have moved this to your own topic. Could you please us know which site this is of yours and update your credentials on file?
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Problem with stripe payment and SMS verification
Jim M replied to OptimusBain's topic in Technical Problems
Glad to hear you were able to find the issue. Do you mind sharing the third party application which caused this? It will help other users who may stumble upon this issue as well. -
The search index would not impact email addresses on accounts. This would only effect searching and some small other areas of our software. Regarding images, could you please provide us a link to the topic and question? Please also update the credentials file for your community so we can login to the admin area and front-end.
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Unfortunately, I am not seeing this on your account which is on file for your user here. Is this on a different account? As you are a member of our Cloud, we handle this for you. We have various backup plans in place. Should you require them, please submit a ticket and we can assist you in restoring it.
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Likely that would mean that the card details are not correct and being denied from Stripe.
