Jim M

You're very welcome. Glad you were able to resolve the issue.

Are these attachments uploaded through the software?

Believe we're getting a lot of crossing here. We established that Win 11 and Chrome works here on our community but you mentioned that your user is having issues. Let's please have them test in our test posting section. If it works for your user here, then this would be something on your server, as my colleague mentioned, that either GD or Imagemagick is causing an issue for you. As it does not appear to be something with the software itself or you would also be having issues here performing the same function. Let's just ignore MacOS for the time being.

I've kicked off a background task to rebuild your search index, which populates these numbers. Please also ensure you are using an unmodified language pack, as I noticed you have some modified ones installed.

Excellent. Thank you for elaborating on that!

If you can, please share the solution here so that other users may be made aware of it.

You can view the progress in ACP -> System -> Dashboard -> Background Processes.

Just to confirm that we're comparing apples to apples here. Are you seeing this work on your Windows PC on your community? Just want to ensure that if you're only seeing it here, that we also have your user test here as well.

OK, sounds good. Please let us know if we can be of assistance.

You would need to contact the author and explain the situation. They would then contact us to issue a refund.

Background tasks are part of the conversion process. It is not anything wrong. It converts content from your previous software's storage to our own. Often this is BBCode to HTML but could be something else.

Did you find the issue? I am seeing now that your community is loading.

I have used recovery mode to disable all third party applications/plugins on your community and this has brought your community back online. Please uninstall the plugin you installed which created this issue and do not install again till you work with the author to resolve this. I'm afraid, if you install it again, there may be a fee for us to assist with bringing your site online again.

What version of PHP are you running? Is it 7.4 or higher?

I am running Windows 10 and Chrome. Both on the latest release? I know sometimes work machines can be a bit slow to release updates to their users till they've tested them.

After processing some background tasks further, this looks to have helped the particular topic you provided. Please let all background tasks complete and re-analyze once that is done.

You will need to ensure you have purchased each application for your license that you intend to utilize before you upgrade. Then you will likely want to delete all the following folders and re-upload our core software again as nulled software can contain backdoors, issues, modifications, etc... that will cause errors, major security holes, or potentially loss of your license. You will want to keep only any files that are user generated attachments or software custom settings (e.g. conf_global.php, constants.php). If you have any third party add-ons, please ensure those are not nulled either or again, you'll be causing the same issues. You can delete the following. When in doubt, compare it with a fresh download from the Client Area. applications (keep third party applications that are from the marketplace but remove all core/third party nulled applications) api datastore oauth plugins (keep third party applications that are from the marketplace) system 404error.php Credits.txt error.php index.php init.php sitemap.php

What browser and version of Windows are they using?

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.

Still works, unfortunately. I would try disabling extensions.

How exactly are you copying and pasting? Do you have browser extensions? (try disabling those if you do)

I would advise un-doing the developer tools bit as it is not intended for this function and could be adding an extra layer to your issue.

The developer files for dev mode are separate from the core software files. They are located at the link below: https://invisioncommunity.com/files/file/7185-developer-tools/ If you updated the core software, you will also need the latest develop files.

Unfortunately, we're still missing admin credentials. As we'll need access to those to assist further, even if you cannot gain access due to this error at this point in time.

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.