Jim M
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Everything posted by Jim M
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Glad to hear you were able to resolve your question 🙂 .
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8.0 should be alright but if you encounter problems, please try 7.4 and let us know.
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Themes would be found in ACP -> Customization -> Themes. For particular settings or options in your custom theme, please contact your theme's author.
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It's pretty simple. You will want to move all our software files from /forums to the root directory (your hosting provider can help you with this). Then you will want to change the URL in conf_global.php . Then clear your cache in ACP -> Support -> Clear System Caches.
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Unfortunately, if your software is based in /forums, we do not provide any external redirect or anything of that nature so you would need to investigate how this was done.
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If this is for your Guest group, that would give them access to Seeing and Reading. You will also want to check permissions in ACP -> System -> Applications to ensure that they have access to the application and module.
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As mentioned above, if users are getting an error on a page when not logged in but are having no issues when logged in you will want to check permissions.
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Have you ran the latest requirements checker on your server?
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Minimum is PHP 7.4 so you will be fine
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Latest update error 4S109/5 We were unable to start a PHP session.
Jim M replied to Nikica's topic in Technical Problems
This is a server configuration issue, Im afraid, so you will want to contact your hosting provider. -
Latest update error 4S109/5 We were unable to start a PHP session.
Jim M replied to Nikica's topic in Technical Problems
You’ll want to ensure you’re running PHP 7.4 (or 8.0 / 8.1) and then ensure you’re able to run sessions. Please contact your hosting provider if you need help with those items. -
This is something which our team is investigating in relation to PHP 8. Which your experience makes sense here that it works going back to PHP 7.4.
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You're welcome. That is entirely your call. If you wish to run third party add-ons though, this is what you will need to do to find out which one is causing you issues. Then you would need to work with the corresponding author to help you resolve the issue. Third party add-ons fall outside our scope of support.
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You have to go extremely slowly with your enabling here. Enough that you know exactly what caused it when you enabled it. It could take some time to show up depending on what it is so I recommend waiting some time, an hour or so between each one. Once you find out which one it is, you will need to contact the author. I'm afraid, as you've proved already, this isn't something in the core software causing this so there is nothing which would be under our scope of support.
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Little confused as what you quoted above is from the System log. If you are no longer experiencing an error though with all third party applications/plugins disabled then this would mean that one is responsible for the error. You would need to find that add-on by enabling one-by-one then contact the author for assistance.
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Are you still getting the same error mention above? Unfortunately, your System Log is empty so I am unsure what you are referring to here. Additionally, changing themes on your community is not encountering an error. If there is an error, it may be with the theme you're attempting to switch to.
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Disable all third party applications and plugins and switch to an unmodified theme then try again. Unfortunately, something is still creating an issue for you.
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Glad we could be of assistance 🙂 .
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The image is intended as it is a screenshot from charts in the ACP. Clicking the "Learn more" in your ACP, will answer your questions here as it will be relative to your server 🙂 . In short, it is based off of the server's timezone what you're looking at in the charts.
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While the data for logs is stored in a Unix timestamp, the data for the stats should be shown in your server's timezone. There should be a something similar to the below on the chart, which when clicked, will display information about the timezone that this data is displayed in:
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Thanks for reporting this. I have moved this to a ticket so we can better investigate this for you. Please watch your email for further correspondence.
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I would suggest reaching out to your hosting provider. As you are utilizing PHP mail and I am not seeing any errors from today in our email error log, that would point to an issue with the server not sending it or something else that your hosting provider would need to tell you.
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Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩💻 It is currently intended to be that large. To change it, it would require a customization. Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.
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You would need to ask your hosting provider on this but typically it is public_html. The important folders in our software would be: /applications/ - if you have third party add-ons. /plugins/ - if you have third party add-ons. /uploads/ - this stores all attachments your users upload. any custom storage locations. conf_global.php of course, your database. The rest of our software is the core software which runs it and does not hold any information.
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User cannot upgrade their subscription package
Jim M replied to panzerscope's topic in Technical Problems
Please be advised I have moved this to a ticket so we can better investigate what is happening with this particular user here as something seems to be off. It could be related to a third party application/plugin or a bug in the core but we will need to investigate further. Please watch your email for further correspondence.
