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Jim M

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Everything posted by Jim M

  1. Jim M
    Could you please provide us which RSS feed specifically you are using? We would like to compare apples to apples on what you're mentioning here.
  2. Jim M
    Little confused by what you mean here. You would need to install the application after purchasing. Did you perform an install after purchasing?
  3. Jim M
    I split this into it's own topic as it is dealing with customization of the software which is outside our scope of support. I have moved this to our Community Support forum where a fellow client may be able to assist you with your customization.
  4. Jim M
    Please read the following guide for questions on your license key and your Test URL:
  5. Jim M
    Sorry, believe I may have been confused by what were you saying. Is this in the automatic upgrade process? Have you tried to upload manually the files? To do a manual upgrade, you would do this by downloading a full set of files in the Client Area and exacting them to your computer. Once done, upload the contents of the "ips_*****" folders to your server, overwriting what is there. When all files have successfully uploaded, you will want to go to /admin/upgrade to complete the upgrade.
  6. Jim M
    You can certainly try that but if you have applied the files for the next release or this is related to the missing table. You either need to revert to a backup and/or re-apply the files from the release you were on.
  7. Jim M
    You're very welcome.
  8. Jim M
    You're more than welcome to try our converter tools, which can be downloaded from the Client Area, but it may just result in the same error as it will need to read from the same database. Just be sure to take a full backup (files and folders) prior to attempting anything.
  9. Jim M
    What now do you have set for settings? Please share a new screenshot (do not share the keys). Feel free to message me if you do not want this posted publicly.
  10. Jim M
    There should be 2 sets of "keys". You will want to use the "Consumer" set of keys. Priority is assisting the OP and understanding their issue. We will then go back and rewrite the doc 🙂
  11. Jim M
    For our software to convert data from one installation to another, it would need to be on the same release and might end up with a very similar situation with the software attempting to read the missing table still. You can not simply move over your database, like I believe you're asking here, via PHPMyAdmin or something. You would run into a lot more of conflicts.
  12. Jim M
    Your "Callback URI / Redirect URL" should yourdomain.com/oauth/callback/ so for you would be http://www.arbtalk.co.uk/oauth/callback/ . Additionally, it looks like you're running HTTP but many integrations now for login require HTTPS. Could you please also confirm that your Twitter App is created for Web? Hard to confirm from what you have provided.
  13. Jim M
    Looks like our replies crossed. I logged this internally for our developers to review. Thanks again for reporting!
  14. Jim M
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  15. Jim M
    Would recommend upgrading to Beta 2. If you do not see it in your ACP, go to System -> Applications -> Check for updates.
  16. Jim M
    Did you encounter an error during the process?
  17. Jim M
    Sorry, you would need tp work with your hosting provider to understand why it disappeared.
  18. Jim M
    If you were not able to complete the upgrade, you will need to wait till that is done. Essentially, if you apply files but don't run the upgrader, you can expect to see some issues. If after you complete the upgrade process, you still see this. You will want to disable all third party applications/plugins and switch to an unmodified theme to see if it still exists.
  19. Jim M
    You would lose all data associated with that table and it may create relationship errors so it would be recommended to restore the complete database.
  20. Jim M
    Please be advised I have moved this to a ticket to obtain further information from you. Please watch your email for further correspondence.
  21. Jim M
    As long as your server and database are optimized for INNODB then that would be up to you and your hosting provider.
  22. Jim M
    I'm afraid, there is no mass option to delete all messages. This would require customization or you're welcome to post this in our official Feature Suggestion forum for further evaluation for a future release.
  23. Jim M
    Could I confirm that you are logged into the same user on both front-end and back-end?
  24. Jim M
    This is a custom member title. I'm afraid though, customization is outside our scope of support so the actual variable may be different. Simply comparing the theme template to default would aid in this, however.
  25. Jim M
    Patches can be found by going to ACP -> Support. However, the patch here was on 4.7.0 so if you are on 4.7.1 (or higher), you would have this.
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