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Jim M

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Everything posted by Jim M

  1. Jim M
    Regarding this, you will want to ensure you're running Apache (still 🙂 ) and mod_rewrite is enabled. Please contact your hosting provider or server administrator if you are unsure about this.
  2. Jim M
    Please switch your table row formats to dynamic instead of compact. If you are unsure how to perform this, please contact your hosting provider for assistance.
  3. Jim M
    Stripe should require HTTPS as well for your site to run properly.
  4. Jim M
    Please be advised that we would only provide support for your live installation. Test installations are purposed for your own testing and development but as these widely vary from production installations, we only provide limited support. If you're having the same issue on your production installation, we can certainly investigate.
  5. Jim M
    Sorry, 3.x is no longer supported. I have moved your topic to our community support forum where you can receive help from other clients.
  6. Jim M
    Unfortunately, I am not seeing any errors on your community since the 8th and are unrelated to what you mentioned here. Has this since been resolved?
  7. Jim M
    If you do not know the password and email is not setup yet, you would need to re-install or register a new account and change the group via the database. There is no way to get a password from the database as it is hashed.
  8. Jim M
    That would only be for WordPress to our platform. Moving away from our platform, you would need to reach out to WordPress or a WordPress developer for assistance in performing a migration.
  9. Jim M
    Please disable two factor authentication for our admin account so we may investigate the issue here.
  10. Jim M
    Unfortunately, the administrator access details to your community are still invalid.
  11. Jim M
    You would want to check your attachment folders. By default, this is the uploads folder. If it is not sufficient, we will work with you to upgrade to the next one. It is in both our best interest to do so 🙂 . For most communities, fulltext MySQL search is more than ample. For our higher community plans, it may be possible to run ElasticSearch, we can get you in touch with our sales team if this is something you desire. Yes, all software features stay the same. If you have any further questions, I am happy to get you in touch with someone on our sales team so that we can get a more involved discussion for your migration to Cloud 🙂 .
  12. Jim M
    When you go to add an image to the Gallery, it will ask you if you want to create a new album (or if you have an album, place the image in an existing album). You will want to ensure that you allow your member groups to create albums as well 🙂 .
  13. Jim M
    If on the login form, they are not choosing to be remembered and they are sitting idle for ~20+ minutes, their PHP session would expire and they would be logged out. This is how the software is designed to function. They would need to choose to be remembered on login and this would enable a cookie which when accessing your community again would automatically log them in again and create a new session.
  14. Jim M
    I would advise upgrading as on my 4.7.1 test site, I am unable to reproduce this.
  15. Jim M
    If an expiration is set in the system, it will try to invoice the client when the purchase expires. I'm afraid, there is no way around this as this is how Commerce is designed to function. "Free Forever" will just provide them with a subscription with no expiration. However, you setting the expiration manually will still cause an invoice to be issued upon the renewal period.
  16. Jim M
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  17. Jim M
    You customized your store FURL to go to your root so you would want to revert that in ACP -> System -> Advanced Configuration -> Friendly URLs. I would not advise touching FURLs if you are not a power user. I would advise using the system controls to accomplish different things or you may end up with weird consequences like this.
  18. Jim M
    Glad to hear you got it resolved!
  19. Jim M
    It's a generic CSRF failure. Does this happen each time you try to login to the ACP? Ensure you load the login page anew and not hitting the back button or a bookmark.
  20. Jim M
    Glad to hear you've found the problem. If it was a particular add-on, would you mind contacting the author to have them fix the issue?
  21. Jim M
    Thank you for clarifying. Unfortunately, you have a significant number of third party applications/plugins and a custom theme. Please disable all third party applications/plugins and switch to an unmodified theme then please try triggering this again.
  22. Jim M
    That would indicate that PHP is not running or your PHP configuration is not properly working with your web server. I'm afraid, web server management such as this is outside our scope of support. You will want to work with your hosting provider or a server administrator if you are unsure.
  23. Jim M
    Looking at the article and account notification settings, things are configured correctly. When a reply comes in, could I please confirm that you are not logged into the site? This would not send an email if you are.
  24. Jim M
    You can post it here without your domain, if you'd like, or send a PM.
  25. Jim M
    Please be advised I have transferred your request to our sales department. Please check your email for further correspondence.
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