Jim M

This is being generated from a background task it seems for moving Database records over to a forum. Do you have any that do that encountering an issue? Are you running tasks by traffic? If so, there is an error we need to investigate. Are you OAuth handlers, aka social media logins or anything other custom ones, have any issues with you or any other users logging in ?

Could you please clarify what you mean by "sub-menu feature"? Screenshots help 🙂 .

If you search this again with your filters, do you get the same results? Did you encounter any further issues after queuing the members off?

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

Please be advised I have moved this to a ticket to be better investigate. Please watch your email for further correspondence.

You have both a .htaccess and user.ini with the same details. You may wish to consolidate this into 1. Ask your hosting provider if you are unsure. The error being displayed here is from your server and it is not making it far enough for our software's error logging to obtain what is happening. Unfortunately, looking at the few basic items which may cause a 500 Internal Server Error, I am not seeing anything evident. In order to further troubleshoot this issue, we really need the Server Error log entry for this error.

Are you able to place this in the notes field of your access details in the Client Area? This will allow our support staff to assist you. Otherwise, this will need to await Marc's shift tomorrow.

Please check if you have an index.html or index.php file there that is not one of ours in your installation directory. If there is an index.html file that is not ours so delete it. Then reupload our index.php if present. Otherwise, we would need FTP access to investigate: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.

Looks like you will need to check your upload as files in both the forums and gallery directories have not been overwritten since December 9th. You also have some directories owned by root and then others by another user/group so you would want to check that with your hosting provider if this is creating issues uploading files.

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.

Please ensure that all files are successfully uploading to their correct spot. If they didn't upgrade and not available for upgrade, sounds like something went wrong there. I can verify the files in place are indeed old if you would like to update the FTP/SFTP access details on file.

Glad to hear things are functioning!

Gallery and Forums files are not present for the release. Once they are present on your server, you would go to /admin/upgrade to complete the upgrade.

Have you cleared your browser and system caches?

Would recommend posting this in our official Feature Suggestion forum if you would like to see that in a future release.

Glad to hear your community is back up!

If they are appearing in the Email Error log, that would indicate an issue with connecting your SMTP server rather than the software. As you can see there is an error of 421 Service not available... That is coming from your SMTP server. Please reach out to your email provider for assistance.

Apologies, we may have replied by mistake in this topic. As you may have noticed, we issued a new blog today announcing gallery updates and new features. This issue does not exist in the new gallery so it has been decided that we will not perform this bug fix as the application is changing. Unfortunately, there is no hard release yet for the gallery updates. I am sorry for any confusion here.

The bulk mail would only be sent to members who are currently registered at the time you send it. There are no means to continually send the message for users who register in the future without sending another at that time.

I'm afraid, as mentioned, this is not possible. It is 1 message for all cases. It would require a customization of the software if you want two different messages depending on the user.

You will want to ensure that they are also the latest versions and unmodified. To confirm, you may wish to upload a fresh set of files from the Client Area and extract them to your computer. Once done, upload the contents of the "ips_****" folder to your server, overwriting what is there.

FTP and interacting with your server would be a hosting based question. Your hosting provider would be able to instruct you on how to connect to your server using FTP and upload files correctly to the folder you want. Unfortunately, we cannot control the whole process or when things go wrong. Being a self-hosted customer, there are steps in between which you may need to manage in the event there is a software or server issue. Typically, when there is an issue with the files extracting, this is an issue with permissions or otherwise on the server so once you are up and running you may wish to having your hosting provider review your server error logs so that your next upgrade does not encounter that. Alternatively, if you are not comfortable managing your server, like you would on a self-hosted installation, we do have our Cloud which is fully managed by our team and because we control the infrastructure, obtaining files/etc... is easier as it is done completely different than through technology that self-hosted servers require. Thus there is less room for error and if there ever is an issue, we are both your software and hosting support so can help you very quickly resolve any issues. You can read more here: https://invisioncommunity.com/buy If you would like to supply us with FTP access, we can take a courtesy look at the extraction though to see if this is something in the software causing this. If it is on the server, we can provide next steps for your hosting team to take over. To do so, please add access per the below: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.

If you disable access to your community for a group, as you've done here, this is effectively banning that group from your site as you are stating they shouldn't have access to your community. If you believe that this sends the wrong connotation for your users, you can change the message here for all groups/users who don't have access and would view this permission denied message (keep in mind this would be for this use case and actual banned members, etc...) by changing the language string. To read more about changing language strings, please read:

Would recommend the following: Disable all third party applications/plugins and ensure all are fully compatible with PHP 8. Upgrade to the latest release, 4.7.6.

The Leaderboard has 2 areas, the main "Leaderboard" tab is indeed based on reputation. Then "Top Members" is based on whatever you deem there in the dropdown. Reactions can count towards Achievement points, we have a default rule for that but really that's up to you. Yes, they are indeed separate due to those rules. Users will never see their Achievement Points, though as they move up and hit ranks/get badges they will be notified (if notifications are enabled for that).