Jim M
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Everything posted by Jim M
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can no longer download large files after upgrade to 4.7.7
Jim M replied to SJ77's topic in Technical Problems
Glad to hear you got that sorted 🙂 . -
We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
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Thanks! I've moved this to a ticket so that we can better investigate this issue more closely. Please watch your email for further communication.
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Unfortunately, there is not a way for this to happen in the core software. Please feel free to submit a Feature Suggestion for further evaluation in a future release.
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Did this include switching back to an unmodified theme? Typically, that may be impacting you as I see yours is fairly customized.
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[Bug] Topic Summary Sidebar doesn't respect Ignored Members
Jim M replied to The Old Man's topic in Technical Problems
This is currently intended in our blocks system. Pretty much everyone receives the same block, to a degree, for performance reasons. Of course, if you would like to see this changed, you can submit a suggestion in our feature suggestion forum. -
If they are still in the software but no on your server, you would need to contact your hosting provider.
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Please report any piracy at the above link. Any questions on our Cloud, I am happy to move your conversation to our sales team.
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Please read the following guide on how to give and restrict Administrator access:
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This is currently intended for Guests. It was removed a little while back, forget which release specifically.
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Keep in mind if you have modified the English language, simply disabling applications/plugins would not revert that. You would need to create a new language pack or revert your changes. However, we can take a look: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
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Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
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Has that translation remained unmodified?
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Not to downplay what is happening but I want to set the stage here - looking at their attachments, I am not seeing that "every" picture is gone. I am actually not finding any which are under attachments that are gone. There are several in there which are cross-linked using "Insert Existing Attachment" and those are still showing. As the user stated that they delete images, I would ask them to find what they uploaded in gallery with a broken image in a post. Sometimes people don't realize that if they delete the original item, it will delete everything. So, if the original image was uploaded to gallery and they wanted to delete that but keep the post, that's not possible. The second reason for doing this would be allow us to find the core image and the linked image because right now, I've done a few searches and can't find the core image in Gallery for this user. This way we can investigate further what happened if the above scenario is false.
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Looks like you may have recently made some changes like HTTP to HTTPS or otherwise. I would suggest clearing your cache by going to ACP -> Support -> Clear System Caches. Otherwise, we would require access to the community's admin area to assist. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
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Problem Version 6.4.11 PHP 7 Too 7.4 and PHP 8.1
Jim M replied to klaus brandt's topic in Technical Problems
You will need to check that your PHP 8 has all required modules: if you continue to receive an error, you will need to post the server error log entry so that we can provide next steps. -
I have moved this to a ticket to see if we can assist here. Please see my email for next steps.
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You're kind of caught in no-mans land right now, unfortunately. Didn't realize you were this far ahead that the latest release files had been applied. Do you have a backup you made prior to the upgrade attempt of files and database?
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Please see your ticket which I responded to which will add more context.
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Please see the guide below. It is as easy as adding a new line on a file 🙂 : https://invisioncommunity.com/4guides/client-services/getting-support-r292/#recoverymode
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You have a third party application installed which is not compatible with PHP 8. You will need to contact the author of the Member Map for assistance: [03-Mar-2023 20:59:48 UTC] PHP Fatal error: Declaration of IPS\membermap\Markers\_Markers::contentImages($limit = null) must be compatible with IPS\Content\_Item::contentImages($limit = null, $ignorePermissions = false) in ../applications/membermap/sources/Markers/Markers.php on line 718
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You may need to ask your hosting provider for assistance if you are limited in what you can obtain or your server is not configured to output certain errors. We cannot move forward without this error, I'm afraid.
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This is not the error involved, I'm afraid.
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The error there is a 500 Internal Serve Error, you would need to obtain the error from your server's error log then provide it to us. Please only provide that log entry and not the whole log. Please ask your hosting provider for assistance if you are having issues.
