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Marc

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Everything posted by Marc

  1. Marc
    Glad you got to where you needed 🙂
  2. Marc
    I will move this to our developer forums, however have you updated your developer tools?
  3. Marc
    Thank you for letting us know, and glad to see you are all sorted
  4. Marc
    This would indicate that for some reason that file has not been unpacked correctly. Please reupload this file from a fresh download, then try again at /admin/upgrade
  5. Marc
    @smrogers you manage to get this sorted?
  6. Marc
    Did you manage to get this sorted @Howard L Martinez ?
  7. Marc
    Are you still seeing an issue here @DanielFb ?
  8. Marc
    Did you manage to find a solution for this? @403 - Forbiddeen
  9. Marc
    Are you still seeing this @livegames.co.il ?
  10. Marc
    This does sound very much to be a safari related problem, rather than one with your site here. If however you are seeing anything once you have done the above, please let us know.
  11. Marc
    Are you still seeing issues with this @livegames.co.il ?
  12. Marc
    @realspezz I see my colleague responded to your ticket there. Just following up to make sure you saw that response?
  13. Marc
    Please go to support in the top right of your Admin CP, then select "clear cache". Once you have done this check again. It looks like its simply a cache issue you have there
  14. Marc
    This is usually caused by issues server side. Check for mod_security issues being logged first of all. Also, I would highly advise you upgrade your site. You seem to be significantly behind on updates there
  15. Marc
    There isnt really much we can add to what facebook themselves have stated there. You need to edit your privacy policy to state how a member of your community would request data deletion. Even if that is a "contact x", that information must be present as per facebooks policies. Once done, you nee to let facebook know to review it again. You can see how to amend your privacy policy on the site here
  16. Marc
    The renewal term was originally to change to 12 months, however based on feedback, this was reverted to 6 months. So unless you happened to pay a 12 month invoice in that small period of time it was set, it will be 6 month from the time you last renewed. Aa mentioned by opentype above, you can check this on your client area
  17. Marc
    Just to confirm, this has now been fixed internally and should be in the next release.
  18. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  19. Marc
    I would say here, if you cannot run those queries manually, you need to contact your hosting company to see why. You should be able to run those queries on your database, and if you cant, then that will indeed cause you issues.
  20. Marc
    Another thought here, check with your host to see if you have any external caching, such as cloudflare, varnish cache etc. If so, disable those
  21. Marc
    As mentioned, I would wait for your other ticket being looked at first of all. It may be its being looked at currently and that is causing you issues. It may be related to the issues you are having. I am not seeing any speed issues on my end when on your site though to be honest
  22. Marc
    Have you checked in your system logs to see if you have any logs relating to that item again? Did you remove that plugin entirely?
  23. Marc
    There would indeed be a rebuild going on if you have just upgraded. I would suggest awaiting your ticket being addressed before going any further
  24. Marc
    No problem. We can then see the outcome of your ticket and go from there
  25. Marc
    You would need to delete them all, or at least delete the rules which give them out. The only other way would be to switch off the achievements didn't entirely.
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