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Marc

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Everything posted by Marc

  1. Marc
    Before anything else, have you cleared the datastore to ensure its not simply something that has failed to write properly? To do this you would go to Support, then select "Clear cache"
  2. Marc
    Yeah, I'm blaming it being Friday for that one 🙂 My Apologies Sounds a sensible approach. I have Set this to 16th at 08:12 (of course that would show differently to yourself, being in a different timezone. I am in the UK, and posted that just now for 24 hours time)
  3. Marc
    Please also ensure all access details are up to date, as these are incorrect at present
  4. Marc
    Glad to hear this has helped you get your site working correctly
  5. Marc
    You dont seem to have said what mobile device you are using there. Please could you clarify? You should be able to click after the quote, then backspace to delete it
  6. Marc
    Please also ensure you get the user to clear their browser cache. It may well be as simple as a caching issue on their side
  7. Marc
    Have you checked the time on your server to ensure that is correct?
  8. Marc
    if you purchase a 3rd party item, you should be able to install from the marketplace in your admin CP. You can read about how 3rd party items work in the following guide https://invisioncommunity.com/4guides/community-enhancements/adding-3rd-party-content-r245/
  9. Marc
    No problem. Glad to hear you managed to get that resolved
  10. Marc
    As mentioned above, your ticket has been escalated to another team to take a look at.
  11. Marc
    In all honesty Im not sure what you are referring to on this one. I have created a ticket because of the reasons you stated there
  12. Marc
    There is no way in which to do that at present unfortunately. Its an interesting idea however, and I will forward this to our suggestions area.
  13. Marc
    I've actually just created a ticket for you, as if these are being created with internal login handlers, its likely they need to be looked into, as all accounts should at least have a valid formatted email address.
  14. Marc
    Thank you for reporting this. I have just tested on my own instance and I appear to be getting the same. I have reported this as a bug in our internal bug tracker
  15. Marc
    A thread is a topic, so based on description there I would suspect so
  16. Marc

    Domain Change

    Marc replied to AJFO's topic in General Questions

    Your email address on file is not a google email address. You can change your email address on file, or add an alternative contact and send in a ticket from there if you would like to do that?
  17. Marc
    If you can please update all access details on file, we can take a look at this for you. Just to note however that is not related to the issue you were previously having.
  18. Marc
    As our customer, this is something that only yourself should have access to, as this is your client area
  19. Marc

    Domain Change

    Marc replied to AJFO's topic in General Questions

    You need to check your spam email there, as we responded to all 4 tickets there, on 12th, 14th, 15th, and 27th October. We have sent responses with the CNAME entries you will need to add to your email address on file
  20. Marc
    I see that has now been resolved for you, and this appears to have been an issue with mail filters. Just adding information here for others who may experience the same
  21. Marc
    I'm claiming someone moved it on me 😄 You are quite right lol
  22. Marc
    They would show up in the order in which you have put them in topic. There is no way in which to get them to show up alphabetically at present
  23. Marc
    Ah no problem. Glad to see everything is working again for you
  24. Marc
    You would actually still own the on premise license. If you choose to move to the cloud environment, you would neither be credited nor lose that license. Of course when you move to cloud you would generally cancel renewals on your on premise license, but if you needed to switch back to self hosted again, you would just pick up the renewals again.
  25. Marc
    It seems these were indeed genuine searches, looking at the ticket there. Just adding in case anyone else is seeing similar
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