Marc
-
Posts
16,002 -
Joined
-
Last visited
-
Days Won
278
Content Type
Downloads
Release Notes
IPS4 Guides
IPS4 Developer Documentation
Invision Community Blog
Development Blog
Deprecation Tracker
Providers Directory
Projects
Release Notes v5
Invision Community 5 Bug Tracker
Forums
Events
Store
Gallery
Everything posted by Marc
-
invoice has expired but member cannot renew
Marc replied to OptimusBain's topic in Technical Problems
I have created a ticket on this for you so that it can be looked into further -
error code when paying for a custom miscellaneous invoice
Marc replied to OptimusBain's topic in Technical Problems
I have created a ticket on this for you so that it can be looked into further -
I have created a ticket on this for you so that it can be looked into further
-
How to remove "NEW" icon from main forum page?
Marc replied to gzekovic's topic in General Questions
No problem at all. Glad you got that sorted -
invoice has expired but member cannot renew
Marc replied to OptimusBain's topic in Technical Problems
There is some confusion here I believe. There should actually be a renewal button on a product. Its subscriptions that there isn't, and that is intentional, while we do have improvement reports in for it. We would need access, as mentioned in your other ticket. There must be some other reason that person cannot renew -
Please feel free to add any constructive feedback to our suggestions area. "Update to 2022" is not really constructive actionable feedback We do have a prefix system. We simply dont have it in the manner that is being asked for here. You can choose a prefix for topics from the tags that have been selected Sorry to hear you feel that way. However while our updates may not be useful to you, Im sure many of our customers appreiciate the many bug fixes between each release, and features added to our feature releases.
-
How to remove "NEW" icon from main forum page?
Marc replied to gzekovic's topic in General Questions
You would need to remove that from your custom theme, or contact the author to do that on your behalf. With regard date formats, please see the following guide on how to do this -
We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
-
invoice has expired but member cannot renew
Marc replied to OptimusBain's topic in Technical Problems
Sorry, I should reword what I said there. This isnt actually bug. Its working as intended at present. While I appreciate you would like that way of it working to change, from a support standpoint, it isnt actually broken at present. -
error code when paying for a custom miscellaneous invoice
Marc replied to OptimusBain's topic in Technical Problems
We would need to know the name of that member in order to investigate. Or alternatively the invoice number and I can get it from there -
invoice has expired but member cannot renew
Marc replied to OptimusBain's topic in Technical Problems
This isnt actually an issue. If you want people to be able to pay expired invoices, you would set the invoices not to expire. That way your user can pay them -
Please could you follow the advice by my colleague first of all, and then let us know the result of that?
-
Making and Reading a Forum Posts From Email
Marc replied to William Fritz1's topic in Technical Problems
Responding via email is not something that is part of the product. You would be best to show the users how to use the site correctly if they are coming from listserv -
Yes, you are correct. The invoices and payment history etc would all be retained. Its just the product itself that would be removed
- 1 reply
-
- 1
-
-
No problem. Please let us know where you get to
-
There is no "fix" needed here. Its actually a change to a new API, and is therefore, as mentioned originally, not a quick fix. This is something new that needs to be written, not just a bug fix. However there is nothing that is broken. You simply need to request the permission from twitter
-
To clarify, google require billing information for its use, regardless of whether or not you will ever be charged
-
Thank you for those details. Your ticket is being looked at
-
I am taking a look at your ticket now. You opened an item in sales rather than with support. However I see you mention the 4 days in there. I am not seeing any other tickets from yourself other than that one Ramsesx is correct there however. You just need to use the lost password tool to reset your password there
-
Its very likely you added it to your globalTemplate, so I would check there first of all Feel free to add that as a suggestion in our suggestions forum
-
I can take a look at that guide at some point to see if I can get that to work. This is however customisation, so its not something we can provide direct support on To clarify the point here, that blog is from 2016. 6 years ago, the software was extremely different
-
I have just tagged our developers to get some confirmation on that for you
-
Custom.css is a template on your theme, rather than a file. Please see the following which shows how to work with templates
-
As mentioned, you would need to contact the author of the items you are having issues with for support. We cannot assist with 3rd party items unfortunately
-
If you remove billing, it will not show. That much is for certain. So you need to add that back in. Then note it will not update straight away, which is likley what your issue is here. Add the billing information then leave it 24 hours and check again.
