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Marc

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Everything posted by Marc

  1. Marc
    Please could you provide me with a couple of examples on your site so that I can take a look? Also have you checked to ensure they are referring to notifications of topics and not replies? Please also ensure you have run all optional patches in the support area of your admin CP. While none of those should be related, if we need to get you escalated we would need to ensure you are fully updated
  2. Marc
    This has been done for you
  3. Marc
    No problem at all 🙂
  4. Marc
    This is not your theme, as mentioned. This is your database templates
  5. Marc
    I see this has now been resolved on your ticket, so you should be good to go.
  6. Marc
    Unfortunately its an advanced issue that requires developer assistance, and will therefore take an extended period of time to be addressed. Nothing has changed in terms of response time, you just happen to have hit an issue that is more involved there
  7. Marc
    Glad to hear you are getting the issue resolved
  8. Marc
    You would need to speak to your hosting company on how to do that. Really, backup and restore of databases is best done in SSH
  9. Marc
    As mentioned above, the errors are being caused by a 3rd party
  10. Marc
    Please add this to your other topic, as you are mixing 2 different issues here
  11. Marc
    We would not restore your database files. As mentioned above, you would need to let us know which tables you believe to be increasing in size incorrectly. Alternatively contact your hosting company to ask about this increase in size on your database. Looking at your logs, you have quite a lot of logs relating to downloads, which look to be being caused by a 3rd party application. Try disabling that to see if your logs size goes down. You do need to note here that if you start getting repeated logs, that table will indeed grow. 350mb is actually a very very small amount these days.
  12. Marc
    I have split your separate issue into another topic here https://invisioncommunity.com/forums/topic/468391-problem-with-zapier-3c4141-please-help-urgent/
  13. Marc
    I have split this into another topic as it's a different report. I will take a look at this now for you I have taken a look to see if there is anything obvious there (logs usually) however in your case there isnt. We would need more information on what tables have increased significantly in order to advise further
  14. Marc
    Im actually still seeing issues on your site there. Are you having issues again? Just to note here, you are simply between support staff shifts. Not related to the support model. Unfortunately it was simply timing in this case. Support can be up to 72 hours as per SLA, but of course we are very very rarely anywhere near that time.
  15. Marc
    No problem at all. 🙂
  16. Marc
    I'm also not able to recreate this on my end unfortunately. It does seem its something local to your own environment. Do you have an example on your site I can take a look at?
  17. Marc
    I have marked this for a devs attention so we can comment on this in more detail. Someone will respond once we have gone through this 🙂
  18. Marc
    This is still open and awaiting development assistance. The last email from yourself was however the day before, so I have just responded to you to make sure we have the latest
  19. Marc
    Please update to the latest release first of all. If you are then still seeing the problem, I will get this escalated for you so we can get it looked into further. I am not able to replicate this on my end on the latest release
  20. Marc
    Before we proceed any further, please check this on default database templates, as these are separate to your theme
  21. Marc
    Glad to see that got you through. Please let us know if you have any further issues
  22. Marc
    As mentioned, nothing should be being stripped there really. We cannot assist with custom development unfortunately, but it would be worth you inspecting the source to see if you can see whats going on there.
  23. Marc
    I've had that happen so long, I barely notice anymore 😄
  24. Marc
    No problem. Good luck with solving the problem there
  25. Marc
    What background tasks do you have running on your dashboard at present?
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