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Marc

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Everything posted by Marc

  1. Marc
    Sorry, Im not sure here what it is you are trying to achieve. Newsletters would only be received by your users if you send them. Therefore if you are unsubscribing everyone, you would simply not create any. If you are referring to notifications, you can to that from Members->Member Settings->Notifications . When in that area, first of all change the notification types to remove the email option (set it to disabled for each). Once that is done, click to reset all members to default preferences in the top right.
  2. Marc
    I think opentype was trying to point out there that you were asking for descriptions of items which are described on that page
  3. Marc
    OK, I will close that one down. However if that happens again, please let us know and we can look further.
  4. Marc
    I have created a ticket on this so we can take a look. There isnt actually an invoice other than the original one, which is likely the issue here Sorry, thats the first time that information was given there. I was asking what he meant by what he said there. We didn't know this was due to no funds. I simply didnt know what the user meant by recharged his account.
  5. Marc
    You appear to have missed the question there. I need to know exactly what they mean when they say it failed and they recharged it I understand you can see it in your paypal now, but from what the user has said, they are indicating it was initially refused. Therefore thats what your admin Cp will have been told and the invoice would eventually have expired. If the payment has then been forced through afterward, the system would not really be able to account for that. This is why we need more information
  6. Marc
    As we dont provide cloudflare, thats not a question we can answer unfortunately. If its blocking your connections, and you require a connection to zapier, all we can really state here is to unblock that connection
  7. Marc
    Taking a closer look at this, it appears you may actually be missing a patch which corrects this. Please go to Support in your admin CP and apply all optional patches
  8. Marc
    Please disable cloudflare. I suspect this may well be what is causing you issues here
  9. Marc
    Please note, the first part of this we cannot check, and you need to check this with your hosting company. Please could you check this first
  10. Marc
    There is indeed, as mentioned by Nathan. Click on the bell icon, then click 'notification settings'. Select whatever you wish to get notifications for in this respect under the 'Member accounts' section.
  11. Marc
    Could you provide more information as to exactly what they mean here? It sounds like this is something that has been done outside the ordinary, as from what they have said, it failed. Therefore it did indeed expire as would be expected and the system likely did not know what to do with the payment at that point as it will have already been stated as failed
  12. Marc
    There is no such report available at the present time, unfortunately. Please feel free ti post this up within our feedback section if you wish to see this in future releases.
  13. Marc
    There would usually be a message with that number. Please could you let us know what that message is, and indeed where it is you are seeing the message?
  14. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  15. Marc
    Hi Riccardo. As mentioned, these are self explainatory for the most part ips4_IPSSessionFront - Holds the front end session ips4_member_id - holds the member id ips4_loggedIn - holds if a member is logged in ips4_login_key - holds a login key ips4_device_key - holds the device key
  16. Marc
    Just to note, I would advise on ensuring you disable all 3rd party items there as many items showing up are 3rd party related in those messages
  17. Marc
    It sounds like it may be a 4th gen, just based on the version, as that's the last version able to be updated to on a 4th generation ipad. Unfortunately that device is a decade old, and it may well be a situation he is unable to resolve there. We can only provide support for the latest browsers unfortunately.
  18. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  19. Marc
    You would need to copy those into the new language pack. There is no other way you would be able to do it there unfortunately, as whichever one you exported you would be missing translations. If you are unsure, you would need to contact the author.
  20. Marc
    The information there has been entered into Terms and Privacy policy in the admin CP, with the exception of the third parties section. This is not default text System->Settings->Terms & Privacy policy is where you need to look.
  21. Marc
    We do not have a standard privacy policy with the platform. Its blank by default other than cookie information
  22. Marc
    No problem, Glen. Im sure we will get you sorted out there.
  23. Marc
    Please note, that privacy policy there is not written by ourselves, so we are simply reading what you have sent to us. When a user logs into the site, its logged that they logged in., Those details are not removed at all.
  24. Marc
    That part I have sorted for you. Please check the other items now I have run that, as I suspect the upgrader may not have gone through properly and that may well resolve your other issues
  25. Marc
    There is no way in which to do it manually. You would need to log into your admin CP to switch to cron. Running of tasks shouldnt cause any issues on the admin CP side of things
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