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Marc

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Everything posted by Marc

  1. Marc
    You have removed permission via modules for these. You can add them by changing access in the System>Profiles module. If you are unsure how to do this, check out the module section in the following guide
  2. Marc
    only the server redirecting from one to the other. So the server will have been redirecting from non www to www, and the software will have been doing the opposite. So something on the server has changed there.
  3. Marc
    It wouldnt matter what they are in wordpress. They would need to be administrators with all access on the invision platform. If you dont have those permissions, you would not be able to give yourself them (otherwise granting permissions would be of little use). If you have all permissions on one and not the other, then you can go to System>Staff>Administrators and correct the appropriate account/group there. If this has only been happening since logging in with SSO however, its likely you are simply being logged in with the wrong user. An admin on wordpress will not automatically have access on invision, unless its mapped to an account on invision with those rights
  4. Marc
    Please update your access details on file to correct the sftp location for your files. This appears to be incorrect at present
  5. Marc
    I noticed you are using http on your license yet there is redirection to https. I suspect this may be your issue. Are you forcing https on the server? If so, you need to ensure you have changed your conf_global.php file to reflect that change
  6. Marc
    It sounds very much like you dont have permission in the admin CP to do everything you need to do.
  7. Marc
    The problem that you have is that your site is using PHP 8. However you are on quite an old version of our platform. (4.5.4.2). PHP 8 was not supported until 4.6
  8. Marc
    First of all I would think to yourself, regardless of whether you believe something to have changed, something must have indeed changed. So it's a case of tracking down what that change is. The first thing I would do in order to check this would be to rename any htaccess files outside of your community directory, just temporarily to see if your site loads. This would be the most common cause of issues like these
  9. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  10. Marc
    Im not sure what you mean in regards adding a user ID. What is it you are trying to achieve? If the RSS feed URL from the front end is used by an individual, that link would have that users permissions. Please could you explain further on that?
  11. Marc
    as mentioned in the message above, if you can provide access in your client area, we can certainly get this looked into for you 🙂
  12. Marc
    shhhh, dont tell everyone
  13. Marc
    I have just spoken to one of my colleagues here, and we have resolved this issue for the next upcoming beta 🙂
  14. Marc
    Please ensure your access details are up to date, and we can then take a look at the error logs. Not sure what is in your screenshot there as you appear to have attached the snag file, rather than the image
  15. Marc
    What you would actually have is gallery showing at root (just your URL) and forum showing at /forum/. Or the other way around. Depending on which is set as your default application. Does that make sense?
  16. Marc
    are these only applications from one specific author? I feel we need to narrow that down first of all
  17. Marc
    The answer to this would be that it depends on what you wish to see. If you rename it to gallery, you would then have gallery/gallery in some places or gallery/forums If you are looking for only /forum and /gallery you would need to move to root. Is this what you are looking to do? If you are, you would move all your files and folders out of the forum folder to root, then edit your conf_global.php file to change the URL (removing the /forum/ part of things)
  18. Marc
    Please do let us know the outcome
  19. Marc
    Please could you let me know which theme? Also have you tested this with all 3rd party disabled? I am unable to replicate this locally
  20. Marc
    It can take time to support newer versions of PHP as they are released. In this case however, 8.2 is still in beta, so we would not have begun looking at this as of yet.
  21. Marc
    We would need more information on what exactly has been said there. The above tells us only that the server is being utilised to its capacity, but doesnt say what queries, or any other information that we can action, unfortunately.
  22. Marc
    Yes, that would indeed be the case as it would need time to monitor your site and log them
  23. Marc
    Very sorry to hear you are seeing this again. We are working on some things in the background at present which I suspect may have caused this. We should have this resolved as soon as possible.
  24. Marc
    Have you checked this with the authors of those applications?
  25. Marc
    I believe there is a PDF included with that product which states how and where to get support, if I remember correctly
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