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Marc

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Everything posted by Marc

  1. Marc
    While I understand you got this from your ticket, we have decided to look into this further and decided it does indeed need to be addressed as its inconsistent with other areas. Note, you are telling our management team and head of our development department that they are incorrect here.
  2. Marc
    You may be better to report the issue via the support channels for that specific theme
  3. Marc
    Glad to hear things are now working for you 🙂
  4. Marc
    The ticket is fine. As long as its there we can pick it up from that 🙂
  5. Marc
    This is from promoted content on your site. (when someone clicks the promote button at the top of the topic). You can manage these by clicking your name on the front end of your site, then clicking "Manage promoted items"
  6. Marc
    We are unable to inform you where you keep your files without ACP access. If you are unsure you would need to ask your hosting company the question
  7. Marc
    Please add any further information to your ticket also
  8. Marc
    You need to check the directory you are looking at, as those folders do indeed exist. If they didnt, your site wouldnt be running
  9. Marc
    I have created a ticket for you on this, and someone will be in contact as soon as possible
  10. Marc
    No problem, David 🙂
  11. Marc
    I have indeed. It doesnt have that on this end
  12. Marc
    The bug report is still open on this one at present
  13. Marc
    Its not possible to have that selected at all times without customisation at present
  14. Marc
    There are no references to /community/ on the example you have just sent. I would advise on clearing your browser cache, as its very likely that is where you are seeing issues
  15. Marc
    That would have indeed been the next steps 🙂 Glad to see you got there, and things are working
  16. Marc
    Could you please confirm if you enabled or installed it? If just enabled, it seems you have had it installed before which may be what is causing you problems
  17. Marc
    If you take a look at the following location, this is all the developer documentation and API documentation 🙂 https://invisioncommunity.com/developers/
  18. Marc
    You would need to contact your hosting company on this, as if PHP is printing out rather than executing, there is an issue with that PHP instance
  19. Marc
    OK, it's the last part you are doing incorrectly there. Once you have uploaded, you want to go back to Site Features>Applications, where you will then see it available to install
  20. Marc
    Not really. If you are sorted now, I would leave them alone
  21. Marc
    Ah, now what I have seen there is you are moving these differently to me (I was going into the message and moving it from there). Could I confirm if its only happening from the list as you are doing? I feel we may be narrowing down the issue at least
  22. Marc
    No problem at all. Glad you have what you need there
  23. Marc
    Sorry, Im a little confused here as to whether you upgraded or didnt upgrade, as your response seems to say both
  24. Marc
    Are you referring to what needs to be removed from your conf_global or something else?
  25. Marc
    You should not correct anything by using queries on the database. Please could you provide an example topic, and I can take a look for you?
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