Marc
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Everything posted by Marc
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We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. -
Visiting your page, you dont actually appear to be using our OAuth solution to sign in there. Do you perhaps have another SSO solution installed?
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Please check you are looking at the correct page, as its certainly there https://invisioncommunity.com/developers/rest-api?endpoint=downloads/files/POSTindex
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error when searching for a member in admin - see attached image
Marc replied to peter gariepy's topic in General Questions
As mentioned above, we are aware of this, and it will be fixed in an upcoming release -
The simplest method to achieve this en-masse would be to move your storage to another location. You would need to do a full backup of both files and database first, and be prepared to revert if needed. But essentially you would Create a new storage configuration. Say "uploads2" Move all items to that storage location Whatever is left, are items not being used. So whatever is left in uploads (if thats the location you are using) should be able to be deleted. You can then move everything back to the original storage method if you wanted to do so.
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It depends on the 3rd party application. If they have implemented items to the promotions area, then yes. Otherwise there would be no way to do this. You would need to enquire with the author on this.
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As mentioned above, try uploading a fresh set of files, then running the upgrader from /admin/upgrade
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We wont necessarily respond to everything, but they are all certainly read and considered
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There is no way to force a manual selection that someone has chosen if they have manually changed. Could you let me have a link to the category in question and I can then take a look for you?
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If this is the case, it may be worth looking at our cloud products rather than the self hosted products there. You would never need to think about any of these things again, and simply concentrate on running your site. No, cPanel is a hosting administration panel which may have been provided by your hosting company.
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Please ask them to check 3rd party items on their side also (browser plugins)
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known issue spoiler and expanded view unread content
Marc replied to Jirinex's topic in Classic self-hosted technical help
Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release. -
I have seen someone else report this also,. Could I ask, are you able to replicate this yourself? I know you said you have disabled all 3rd party, but its not clear if the user is still testing or yourself there
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Bulk mail unable to filter a checkbox set
Marc replied to Richard Arch's topic in Technical Problems
Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release. -
I would need an example of these in order to be able to advise on this for you
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If someone has manually uploaded to the directory, there is no way in which to know this. When an item is deleted on the community, its deleted at that point if its not being used on any other resource. For example, if you delete a topic with images, those images are deleted if they have not been attached elsewhere using the "Use existing attachment" function. The reason I ask if these are older files, is there were bugs a long long while ago where these were not being removed effectively
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This is indeed what your issues is there
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There still appears to be an open issue on this
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Please dismiss the encoding part by myself there. As mentioned, I hadn't looked at this at the time. You appear not to be looking at all the documentation. If you scroll further down the page, it describes each object. It is indeed documented.
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New members appearing 3 times in Member list since upgrade to 4.7.10
Marc replied to wimg's topic in Technical Problems
First of all, disable all 3rd party items and test this, as its very likely this is being caused by a 3rd party item there -
Thanks Nathan. I will log that for someone to take a look at
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You would upload a fresh set of files from your client area, switch to PHP 8, then run the upgrader from /admin/upgrade
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We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
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I have sent you a PM on this
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I have PMd you on this
