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Marc

Invision Community Team
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Everything posted by Marc

  1. Are you running any caching there at all?
  2. Unfortunately not. You can have people able to moderate their own blog, but there is no way in which allow only delete and not edit.
  3. Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  4. Could I confirm you have tried manually entering these? By this, I mean not using any password manager or anything? This would only show if the password is incorrect. Also, has anything changed just prior to this?
  5. No problem at all 🙂
  6. The only way in which to return to a previous release of the platform, would be to restore your backups (files and data) to a previous point in time.
  7. No need to apologise. I vent about facebook regularly 😄
  8. Take a look at the following which discusses what backups we do on your site In answer to your other questions We would provide your backup as soon as reasonably possible. For example, if this was requested on a Friday night, its likely it would be Monday morning. If you requested it midday on a Wednesday, its very likely someone will provide it pretty quickly (for example if you requested now, I would probably see it shortly and get it done) People request backups for various reasons. Some just like to have a copy for their own peace of mind, some because they use the database for stats and more. There isnt any real reason for you to hold a copy yourself unless you really want to, but of course the data is yours, so if you want a copy you just need to ask and we can sort it for you 🙂
  9. There is no way in which to specifically state the order in which items are imported when you select multiple files for import
  10. Those arent related and are resolved on a future release. I will get this reported so we can look into the speed issues
  11. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  12. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  13. You would need to speak to the author of those plugins, this being the case
  14. I have created a bug report on that. Thank you for letting us know
  15. We use s3 on our cloud environment, so the software is indeed compatible. Of course, you would need to ensure your hosting is using 1.2
  16. Please try again now
  17. Have created a ticket on this one for you also
  18. This would be an issue with your locale unfortunately
  19. Ah I see. Thats something you would need to take up with them, unfortunately.
  20. Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  21. We changed something our end, which has resolved this
  22. The issue is they are banned from the site as mentioned. The only way in which to resolve that is to know what IP and email they are trying to use when registering. Without that, its impossible to track them down. Other users would not be having that issue, as they are not logging in using that same IP and email. Unfortunately this is another case whereby facebook make it harder and harder to integrate with them
  23. Its difficult to say what issue you may be having there, as its working on this end on your site. That would tend to indicate its very likely your end rather than your sites end. What browser are you using when it breaks?
  24. In the first instance, please upgrade to the latest. This will ensure your files are up to date in any case
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