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Marc

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Everything posted by Marc

  1. Marc
    This issue has been resolved in the latest 4.7.11.1 release. Please upgrade your site to resolve this, and let us know if you have any further issues
  2. Marc
    This issue has been resolved in the latest 4.7.11.1 release. Please upgrade your site to resolve this, and let us know if you have any further issues
  3. Marc
    This should be resolved in the latest release. If you are still seeing issues, please upgrade.
  4. Marc
    This one was resolved in the final release 🙂
  5. Marc
    There has been a new release just gone out which should resolve this, if you want to test
  6. Marc
    Please update to the latest release, which should resolve the issue you are having there
  7. Marc
    Its not data, but rather indexes. If you are unsure on how to do that, you will require assistance on your database. That is a workaround for the issue you are having there
  8. Marc
    You could attempt removing the indexes for that table, and then changing the table type. Note, this is not something supported, but something that will likely work as the indexes would be readded by the support tool if missing. You should take a full backup first and foremost There isn't much I can really offer in terms of advise on your hosting companies capabilities. We insist on it because its what the software requires to function in its proper manner
  9. Marc
    There is no way in which to do any of those, unfortunately. If you have a large site, it will take some time. It shouldn't really be affecting performance on your site, however, as they are run the background. If they are, your MySQL instance is likely allowing too much resource to individual queries, would be my guess.
  10. Marc
    I'm not sure on what else I can add here, unfortunately. If your hosting company is unable to fulfil the requirements you need for your site, I would advise on looking for new hosting.
  11. Marc
    This is not something that is possible at present, but we are looking into
  12. Marc
    Thats not something we would add in the software no. It's a hosting related function. You would need to contact your hosting company again if you are unable to change table type unfortunately.
  13. Marc
    Logged in as that member, I am actually seeing the secuirty and privacy section. Have you since resolved this? If you are still having the same issue, please provide an example user Im not sure why you would have the impression that this is the primary audience, as that isnt the case. Areas of the community are intentionally locked out in every way from a banned user. They would have to use the contact form to contact if they are banned
  14. Marc
    Have you increased the sensitivity in hCaptchas site itself? Also, do you have questions and answers in place? Unfortunately spam has indeed been somewhat of an issue lately
  15. Marc
    I have moved the topic to our developer connection forum, which is better placed for questions like these. 🙂
  16. Marc
    Sorry, please could you clarify here what you are trying to do?
  17. Marc
    Ive created a ticket on that for you, so we can get it looked into further
  18. Marc
    I can certainly assure you we do indeed consider what should be added 🙂
  19. Marc
    Thank you for letting us know 🙂
  20. Marc
    You have an old widget/block added to the page there that isnt compatible with the latest release
  21. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  22. Marc
    Could you please clarify what you have done already to set this up? There should be no need to add anything to the code, other than adding your google analytics code into the analytics section
  23. Marc
    Also ensure you have no other blocks on your site calling out, or calls in to index.php?app=core&module=marketplace&controller=onboard
  24. Marc
    Provided you have everything, you shouldnt really need to get it up and running. You should be able to so the former there.
  25. Marc
    That would indeed seem to be the case. Doesnt seem to be everyone though, which is odd. But then thats why the devs handle the devvy things
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