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Marc

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Everything posted by Marc

  1. Marc
    This topic wont be closed 🙂
  2. Marc
    For some reason, it hadnt removed the terms there. I can certainly see that is the case. If you would like me to escalate I can do that, however you would need to leave the current situation in place while we investigate. This is what I believed you would likely not want to do. Of course, if this is something that has happened before, then it would need to be looked into further. Dont get me wrong, its certainly an oddity, but its also not one Ive seen before, and I suspect you are unlikely to see again. I'm happy to escalate if you want to leave that in place (do not do anything with that account if so)
  3. Marc
    That would generally be an issue with browser cache unfortunately. Are you running any plugins on your browser at all? If so, please remove those and see if that helps with the problem
  4. Marc
    You could potentially redirect your other domain to your service here at IPS. You would be pointing to the address you are using, not the invisionservice one. These would however be redirects you would set up on your end, not on our end. If you are unsure how to do that you would need to speak to your domain provider. It does need to be noted however, that this will be a redirect. It will not be 2 domains actually using the same site. www.x.com/something will redirect to www.y.com/something. It will not show www.x.com/something to the user
  5. Marc
    I have also just responded to your ticket there
  6. Marc
    We support any OAuth 2.0 enabled site to log in, MYSQL Logins, and LDAPlogins. Anything outside of those, would need custom login handlers writing for this purpose. You can add any of the above in the same way you add google/facebook etc. Just click "Create New" in Settings->Login & Registration, then select the type relevant to yourself
  7. Marc
    There is no way in which to remove this option at the present time. Im not sure if the javascript question is related to the same question here? If so, I'm not sure how. Any customisation questions I would post in the design and customisation forum
  8. Marc
    This is something that has been custom built in house for our main page. It isn't something that is easily shared unfortunately.
  9. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  10. Marc
    Permissions can be found here In terms of looking for only items from group 1 where they have group 2, the only way I can think of would be to download the member list, and include secondary groups. You could then probably use that to find them
  11. Marc
    Glad to hear it was found for you 🙂
  12. Marc
    Yes, you can certainly do that. You can actually do it either at member group level, area level (forum for example), member level, or even at individual topic level. Group - Edit any group, go to the content tab, switch on "Require approval before content shows?" Forum - Edit forum. go to posting settings, select the options for "Posts must be approved?" Member - Edit a member, click edit under warnings & restrictions, change the "Require approval before content shows?" settings Topic - Click moderator actions, select "Enable post approval"
  13. Marc
    No problem at all 🙂
  14. Marc
    Its really up to the device to tell you if its present. Its certainly working on your site. What device are you using to test this, and what browser?
  15. Marc
    Ah, this being the case, I would advise on contacting your hosting provider, as it seems something is being blocked there. Possibly something like mod_security, or even securi.
  16. Marc
    If mail is set to use community in the cloud, then it certainly should work (we have many MANY clients using that same service). What issue are you seeing? What is actually happening when you test?
  17. Marc
    There isn't much there that we can really check. You would need to contact your hosting company on any performance issues. Of course in terms of 3rd party applications, you are best to disable them and check to see if that has any impact. Doing things like checking slow query logs can help to ascertain where you may have problems. This is a web app. So essentially, the browser will let them know it is available, and allow them to add the site to their desktop as an icon. Its not quite a native app as such, as you have with tapatalk. It does however, mean that you are not at the whim of tapatalk going forward.
  18. Marc
    I can only tell you that the renewal terms were not actually removed there, so you do need to remove those again first of all. I would advise on upgrading to the latest release, and if that happens again please let us know. In the meantime, if you need to refund, you would click the arrow at the right of that invoice, and select the refund button
  19. Marc
    If you still have that message, then you do indeed still have tables that are not INNODB somewhere
  20. Marc
    You should always take a backup, but yes they are old folders that can be removed completely Got ya 🙂
  21. Marc
    While thats true, the uploads folder appears to be there too. So it will get rid of some, but not all
  22. Marc
    I would guess thats very unlikely given the range of folders they are in, and the fact they are all numbered PHP files
  23. Marc
    In the first instance, I would actually ask your host that question.
  24. Marc
    We do not offer services for cleaning up your hosting unfortunately. Im not sure where you got the impression I was saying you are ok there. Those files are not ours
  25. Marc
    These look to be old folders on a lot of them (back from 3.x days), and no dont look to be our files there, even on the folders that are current.
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