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Marc Stridgen

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Everything posted by Marc Stridgen

  1. Marc Stridgen
    It's being caused by "Members Country"
  2. Marc Stridgen
    The item there was added as a standard attachment, and not as the "record image" as mentioned above. This is why it does not show
  3. Marc Stridgen
    The issue there will very likely be your language pack being out of date. Please test this on a standard language pack, and if the issue is no longer present, you need to contact the author of the language pack you are using.
  4. Marc Stridgen
    They are not case sensitive
  5. Marc Stridgen
    Where are you seeimg that last image from? Please can we start with a blank slate here. Remove any manual meta tags you have added, and any modifications you have made. We can then investigate from there. At present you are adding items, so we are unable to investigate
  6. Marc Stridgen
    You need to export the database and ensure you export with the correct charsets etc, then do the same when importing. You have missed some UTF8 data when importing, from what you are describing
  7. Marc Stridgen
    You would need to speak to your hosting company to disable mod_security
  8. Marc Stridgen
    Please could you check that username? There doesnt appear to be a user with that name on your site
  9. Marc Stridgen
    Please post all responses in the English language. We can provide support only in English at the present time
  10. Marc Stridgen
    Would always be good to disable that temporarily while testing, just to ensure that is the case
  11. Marc Stridgen
    As mentioned, if you can let me know the user you were looking at, I can then see why its not showing
  12. Marc Stridgen
    Im not sure what you mean here. You are not using our cloud product at present
  13. Marc Stridgen
    Indeed, seems so for me me on my other site, so appears thats not the case @Circo do you have the name of the user there? I can then take a look. From what I can see it should be
  14. Marc Stridgen
    Please update your access details on file. We can then take a look for you
  15. Marc Stridgen
    Please could you update the admin login details also? At present they appear to be incorrect
  16. Marc Stridgen
    That message being logged is being logged by your PHP instances limits unfortunately, and isnt being returned by the software
  17. Marc Stridgen
    This is logged when someone purchases only at the present time I believe
  18. Marc Stridgen
    No problem at all 🙂
  19. Marc Stridgen
    No problem. We are here to teach 🙂
  20. Marc Stridgen
    I am not able to replicate this on my end unfortunately, as mentioned
  21. Marc Stridgen
    This is under "customer actions". Do you have commerce installed (I see you have a license) and are you sure the user has actually downloaded anything?
  22. Marc Stridgen
    I see this has been dealt with in the ticket for you. Please of course let us know if you see any further issues
  23. Marc Stridgen
    Ah, to cleary this is only the downloads application. This is not something you can see from attachments if thats what you are looking for?
  24. Marc Stridgen
    It takes a second, but certainly nothing out of the ordinary. And it would indeed run quicker the second time, as its then cached
  25. Marc Stridgen
    Have you rebuilt your search index? If not, you would need to do this from System>Search in your Admin CP
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