Marc Stridgen

11 minutes ago, superaven said:

Wondering if maybe there's light at the end of the tunnel yet? Unsure how development cycles like this work, but guessing if development and testing on v5 isn't winding down, we might not see it in May either. Anyhow, holding my breath for some news, if not a release announcement soon.

 

🙏

We're still testing with a few people as of yet. We get you are excited. We are too 🙂 

As mentioned above, we arent (or certainly werent) aware of any issues on 21st. Of course as your site is now online, there isnt anything present to investigate. If you see these happen again, please let us know at the time they are happening

It can be. I was simply suggesting what would be more sensible (point the subdomain to that IP)

24 minutes ago, David N. said:

But at the time, uptrends.com showed my site down in all its testing locations throughout the world, as I shared on that screenshot. (Ugh... the anchoring is linking to the wrong post. The screenshot is a little further down.)

I can certainly see the screenshot there. However as you mentioned in your own post there, ours is not showing it. Dont get me wrong, we acknowledged there was an isssue, which has now been resolved. 🙂 

16 minutes ago, David N. said:

What does that mean when my site is down but there's no incident listed at https://status.invisioncommunity.com/ ?

This is simply because it was not down as such in most places. It was slow for the most part, so hasnt tripped it

If your test URL no longer points to an existing test instance, yes. However to be honest, wouldnt you be best to simply then point it to the new test location? This is what most people tend to do. 

OK, we have some confusion here. If you purchased it, then it will have your name on it (as well as the company name). We can change the company name for you no problem. So the license itself is yours. So therefore its your responsibility there to ensure your license details and anything you download is secure. The previous test installation therefore needs to be removed from the server before you can reset it. So you should be contacting the owner of the server you installed it on to have it removed.

Yes, the license is owned by the person who purchased that license, so you should be purchasing a new license for the site if you are a new owner. 

12 minutes ago, My Sharona said:

It's okay that you don't believe what happened. I have living proof that a user was moved from one group to another at the timeframe in question.

I feel you misunderstood what I said there. There is no question whatsoever in believing what happened. it's the reason for it happening I dont believe to be the cause.

That is indeed correct, as otherwise there would be no way in which to choose different options for each of the items.

Please see the response on this from my colleague above

Im a little confused as to what you mean by previous owners there, as licenses are not transferable. It is for yourself to keep your license and software secure. It can be reset, but not until its removed completely from the old location

Thats an issue with incoming mail settings on commerce support system. So you would need to address that

There wouldn't be a way in Which to do this currently unfortunately. You should however be able to achieve this using discount codes once we get to version 5

If the mail is deleted entirely from bulkmail, there isnt anything sending at present (quite simply, there isnt anything there to send). I suspect what you are seeing is whatever is left still going through. Are you seeing anything showing in your email error logs, or system logs?

10 hours ago, sadams101 said:

@Jim M, Google is definitely deducting points for this issue, the question is how many. It would not be listed as an error there if there were no deductions for it. It would be great if this simple fix could be included in the next update.

 

As mentioned by my colleague, a bug report has been added for this. We cannot guarantee a version a bug fix will be in 

I don't believe in any way that a users group could be moved as a result of what was happening with cloud there. However, I have created a ticket for you here, so we can look closer at this for you. 

Indeed there isnt really anything to do there. If there are bots that are harming your site for some reason, such as hammering your site and causing server issues, then of course we could take a look at that. Although to be honest, cloud would simply take care of that kind of thing anyway. But yes, its normal to end up with bots floating around your site :) 

You would need to contact the owner of that server and ask that they remove the software that you are licensing. There is no other way around that unfortunately

We're aware and looking into it

4 minutes ago, Grafidea said:

I'm not sure if you're experiencing any outage, but your forum is taking 30 seconds to load. Please verify this. The issues occurred suddenly; nothing has been edited in the template for a month.

We are aware of the speed issues on our site. 

I appreciate what you are saying there, but that being the case, the same could be said for anything else causing the problem

Please test this on a default unaltered theme first of all, and let us know if you are still seeing any issues

Please check the access details added. Unfortunately those dont appear to be valid on your site

30 minutes ago, peter.schaefer said:

That‘s a not a that good ain’t it? 😉

@Marc Stridgen

do we have chance to see v5 within that time?

I would certainly think so 🙂 

14 minutes ago, Clint Davis said:

I just ran into the same issue. PHP 8.1 will be end-of-life in 6 months. Will this issue be resolved before then?

PHP version 8.2 is indeed supported on the next upcoming major release.