Marc Stridgen

2 hours ago, Luciann said:

Yeah I know the option under Support > clear system cache but my problem is different, my theme updates still aren't live.

I paused cloudflare, purged cache there, I'm using litespeed web server could that be the reason?

It can only really be cache external to the software if theme updates arent showing after clearing cache. I would suggest contacting your hosting company on that issue

4 hours ago, iacas said:

Oh, and if I click "Manage" in the ACP I get this list:

Could someone (@Marc Stridgen, @Matt, @Stuart Silvester) comment on this, possibly? This is obviously when I ran the recalculation of the achievements, not when the member signed in again (he hasn't signed in since last year, a day after he registered).

Ive opened up a ticket for you on that, so we can get in and take a look for you to see what is happening.

27 minutes ago, action-reaction said:

Hello Marc,

 

I tried once again and this time it works at first time.

I will change the menu in the next days, so if that problem is back, I will make a point here.

 

🙂

 

 

No problem. Glad its now working for you in any case

Redis would be the only external caching method we have available to set in the ACP now, and is what we use ourselves. We do always say to ensure you are sure you need it, and to ensure that it is actually providing you with a benefit first of all however. Used when it isn't needed can actually be counterproductive. 

13 hours ago, Dexter_X said:

the ticket is open, they're already on it...

Just an update. I have sent this up to our tier 2 developers to take a look at this and see whats happening. 

There is currently no facility for this within the software, unfortunately. Im not aware of any plugin for this at the present time, but someone else may of course correct me on this

3 hours ago, Davyc said:

I had this issue last night after a user reported it to me.  I don't use FF as a rule and only use Chrome or Edge.  However, I did find that if I changed the theme to default in Chrome and went back to FF everything worked as it should.  I then changed back to my usual theme and everything worked in FF as it should.  I'm completely at a loss as to why this would happen, but I'm now giving people who use FF the option to try this and let me know if anything changes for them - I'll let you all know 🙂

 

I have seen your ticket on this, and will do some back and forth with you on there to see if we can get to the bottom of what is causing the problem for you

Glad to see you got it installed there. Could you please give me a little more information on how you are adding the page there? What items is it using etc? I created a page using only the page builder, and selected to use a different name. When doing this, it created with that name no problem at all, so want to ensure I catch this bug if possible.

11 hours ago, David.. said:

Mine is showing anonymous users logged in but I have that function disabled!

Are you running the latest release there?

 

13 minutes ago, Dexter_X said:

Trying it with 1 minute cache since yesterday : have not seen any significant changes.

If you are still seeing issues and on the latest release, please feel free to submit a ticket and we can take a look

38 minutes ago, opentype said:

Haven’t checked the code, but I would except it to use this ACP setting:

You're quite right

1 hour ago, Dexter_X said:

so... it is maybe not a good idea to cache such blocks where we expect more "instant update"...

That is indeed how it used to work, however its quite a performance impact unfortunately, so this was changed. 

9 minutes ago, Dexter_X said:

ok... so it maybe means in previous versions that block was not cached (?) 🤷‍♂️

That is correct. It was added in 4.6

10 hours ago, HDiddy said:

@Ihia

Did you ever get this resolved? I have a ticket in support, but curious if you have a clue on what they did to resolve it.

Background task issues are not really a one size fits all. I've taken a look at your ticket and escalated that to a higher tier of support so that we can get that looked into for you

That block is cached, so you would not see it update straight away. This is what you are likely seeing here

You would really need to contact your hosting company if you are getting that message back and you are sure the details being entered are correct. That message is being returned from your mysql instance when trying to connect with the details provided

On 8/27/2021 at 11:01 PM, Ramsesx said:

I have the same issue, a lot of customers with expired subscriptions are not able to renew it.

Another issue, in Germany we had a temporary change of the tax from 19% to 16% and later back to 19%. All customers who had taken out a subscription with 16% during the period will now still be charged the amount with 16% instead of 19% when renewing.

This is actually slightly different to this topic, as this was related to their items on invision, whereas you referring to your own site. Given what you have said about your tax issues however, we will need to get in and take a look at that to see whats happening. I have opened up a ticket for you, so we can look into this further

Looking at the video there, you appear to have some errors on the page, which may well be causing the load issues. Could you please try disabling your ads first of all, and see if they are what is causing the issue. I suspect this may be the case.

Depending on how you wish to list them, you could also use the staff directory for that purpose if needed

https://invisioncommunity.com/4guides/staff-and-moderation/adding-a-staff-directory-r76/

Glad you found the option there. For anyone else who may be looking for the same, you can find this within the following location in the ACP

Members->Notifications->Newsletter (select the edit icon)

Just as an added note here, you may find the following guide of use to use

Are you referring to showing this within the listings? If so, this is something you would need customisation for really.

Unfortunately there is no way in which to do this retrospectively. It will only add topics for items which are posted after that is set up in the category

This isnt achievable other than selecting the correct locale for your language pack. You can do this on cloud from your language pack also

There isnt a way of featuring a download from your standard downloads categories, other than just adding a link to it somewhere. However what is it you are trying to achieve here? I ask as there may be other ways of going about it. For instance, you can add a page in a club where you could add any content you wish, including a link to a download if needed. Or you can even add a downloads section to the club itself and bypass the general categories. It really depends on your aim.

As mentioned by my colleague there, we wouldn't really add this as it goes against financial record keeping unfortunately.