Marc Stridgen

42 minutes ago, sadams101 said:

Rather than try to find the source of this issue, I've found that my site is just as fast with guest caching turned off, so I've turned it off. I've noticed other issues with guest caching, for example, my mobile banner ads regularly appear to desktop users, even though we do have the correct CSS tags that should not allow this to happen, so there are other reasons why I suspect that the caching system has issues. 

If turning off guest caching does not fix this, I will create a new ticket...thank you!

No problem. Let us know if you do need any further assistance

Glad to see you found what you were looking for there

ACP initially. It seems we have a username there, but your site has only email login

If you are getting an internal server error, I would suggest first of all checking your server error logs to see what error is being produced

You would be looking on  your email, not in the client area. 

Depending on the location you are seeing those, it may not be a locale setting you are looking for. Take a look at the guide here

Please could you review your access details? At present they appear to be incorrect

Ah, its showing you the ones which have most recently been updated. As I have just updated the pages ones, I know that to be correct there

Could you give me the link to your stream? I can take a look and see whats happening for you

There is no such leaderboard as such, but its certainly an interesting idea. I will move this over to our suggestions forum for future consideration

As mentioned above, what you are describing is what you would see when a member is not allowed to use attachments for some reason. This may be permission to attached at all, or that they are over limits, meaning they also cannot attach anymore.

I would expect that to be the case, as its showing "my picks" there, and thats where you have an issue. We can work through this with you, but we are awaiting response from yourself on your ticket

I've moved this over to our suggestions area, but I just wanted to comment here to say your feedback is appreciated and welcomed. As this is a new way of working, we will indeed find better ways of working with people to ensure we provide you with the best possible service. 

13 hours ago, Chris Anderson said:

@Jim MThis isn't "really" a SOLUTION until you roll out a bugfix in an upcoming maintenance release.  If someone is scanning the forums and sees that it has been solved, they might assume the problem has already been fixed in a prior release.

There should be some other way of acknowledging that an issue has been properly identified and a request to the developers has been made to create a bugfix. 

Maybe you could mark this kind of post with a bugfix pending tag: "bugfix-4.6.7" or "bugfix-4.6.x" if it might end up being fixed a little farther down the line. 

This would help manage customer expectations for those reporting the issue and others that may be impacted by the bug and search the forums to determine if it has been reported and what the resolution might be.

Incidentally, and just to add to my colleagues comments above, we do actually follow up these tickets also. They are internally marked so that we can come back to them and let people know once it is resolved. The feedback though is very much appreciated 🙂

Could you let me know on which site this is for? Just the first letter will do if you dont want to give the full name

@jay5r could I just check you found what was causing you the issue there?

44 minutes ago, Duken said:

I created it with the support function in the forum now.

Got your ticket and we can work through this in there for you

That is indeed certainly worth a shot. (pun intended)

6 minutes ago, Afrodude said:

If you are really paying attention to my replies, you would notice I answered your question dear.

 

Moreover, this issue is since 4.6 version. 

My apologies. I had indeed missed that. I cannot however replicate this in any way on my test instance. Without being able to replicate this, I am unable to report this as a bug. I can certainly take a look at it on  your own site if you would like for me to do this. I would need an example user, forum, and item you are trying to edit.

You would need to contact your hosting company on that. Please forward me one of the emails you cannot see the images on. I have just messaged you my email

Please set this up on your site and ensure we have a valid login. I can then take a look at this to see if I can see the issue

I'm still unable to replicate the issue here in any way. Are you using the latest release of the platform there?

There should be no problem with updating to the latest release, and we would recommend doing this

You would really need to contact sendgrid on this. The message there is being returned from them, rather than us, and would seem to indicate you are hitting some kind of limit. With the emails missing images, is this always when you are getting those messages?

Glad to see the issue is now resolved for you. Please let us know if you have any further issues