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Marc Stridgen

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Everything posted by Marc Stridgen

  1. Marc Stridgen
    I cannot see anything that obviously would be causing this. We would send only once on the platform. You do seem to have many many 3rd party items running there. Many of which are outdated. I would suggest starting there with your investigations
  2. Marc Stridgen
    I have created a ticket for you. You will get an email shortly. Please post all relevant information within that ticket.
  3. Marc Stridgen
    That'd do it 🙂
  4. Marc Stridgen
    When you say "The registration settings still say" what do you mean? Have you tested a registration?
  5. Marc Stridgen
    Way too observant for this time of day 😄 Logged 🙂
  6. Marc Stridgen
    Im not sure I understand what you mean there, to be honest. I mean, you can already just right click and copy
  7. Marc Stridgen
    Is the total size of your files and database. Im not sure what else we could really give you there. You can see the files under System->Files on your admin CP
  8. Marc Stridgen
    Glad to hear it 🙂
  9. Marc Stridgen
    The account shows no access to ACP
  10. Marc Stridgen
    You can change the default in your conf_global.php file, by changing the ID shown in there if needed. To be honest though, youd be best simply to rename the members group
  11. Marc Stridgen
    They wouldnt
  12. Marc Stridgen
    If you have uninstalled it at some point, it would delete freom the directory. You would need to upload a fresh set of files from your client area, and you should then see it available to install again
  13. Marc Stridgen
    I would advise first of all checking on a default unaltered theme. If that is working, then you have a modification to your theme that is causing this issue. If its st ill not working on an unaltered theme, check for any plugins or applications
  14. Marc Stridgen
    Exactly that, yes 🙂
  15. Marc Stridgen
    It's the number of links that have been clicked through from emails. Im not sure what relevance there would be as to how many links there are in an email. If there are 2 (for example) and they click into both, there would be 2 email clicks
  16. Marc Stridgen
  17. Marc Stridgen
    You have an example and I can post them up?
  18. Marc Stridgen
    If they already have a subscription, they would be unable to create a new one, thats correct. The only option would be to renew their existing. I suspect there that the one they had no longer exists
  19. Marc Stridgen
    Im not sure what you mean here by "If you want to do the same for live", as we are talking about making a copy for testing
  20. Marc Stridgen
    You mean like this?
  21. Marc Stridgen
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  22. Marc Stridgen
    The above is correct. This is a hosting issue
  23. Marc Stridgen
    You would use only one test key, and should indeed use a separate folder. Thats the intention of the test license key.
  24. Marc Stridgen
    You should be fine with that version. Maybe run a test with a test instance first if you are unsure
  25. Marc Stridgen
    Is it showing like that on a default theme for you also?
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