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Marc

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Everything posted by Marc

  1. Marc
    An account will only ever be locked as the result of the system receiving an incorrect password somehow. I note you are using quite a custom theme there, and you mention this happening only on mobile. Have you tested this on a default unaltered theme, in order to ensure its not something in your theme causing incorrect information to be passed somehow?
  2. Marc
    Social media companies will choose which they want to use when you share content on their platform.
  3. Marc
    We all have that very same problem occasionally. Dont worry 🙂 Hope you manage to get yourself upgraded
  4. Marc
    Thanks for reaching out. From what you have put there you're wondering when this will be resolved fully. As I said above, I totally understand your concern. We're currently looking into it and are doing our best to find a solution as quickly as possible. Until that point, there isnt much else in terms of information I have to provide. I’ll keep you posted as soon as I have more information. Thanks for your patience! Yes, this is to avoid repeating ourselves. I appreciate your understanding as we work to address the situation. While there's no censoring happening, it’s not effective to keep answering the same question multiple times
  5. Marc
    As said above. We're looking into this and will have a resolution as soon as we can. We certainly understand nobody wants to be experiencing issues like that
  6. Marc
    We understand your frustration, and certainly don't want you to be experiencing issues with our cloud environment. We are working to having this resolved as soon as possible
  7. Marc
    Thank you for yours reports. We are looking into this
  8. Marc
    See Nathans quote above 🙂 You need to click the link
  9. Marc
    You had amended the friendly URL setting for clubs. I reverted this and clubs is now working again 🙂
  10. Marc
    No need. The other ticket is still there awaiting a higher team to address.
  11. Marc
    This issue should now be resolved. For any further cloud related issues, please feel free to post a ticket, where we can access more details on the cloud environment for your account.
  12. Marc
    You need to convert your database if you are getting that message, as mentioned above.As mentioned here
  13. Marc
    I understand your frustration, David. As mentioned, we are working to address the issue.
  14. Marc
  15. Marc
    Ive re-sent you an invite
  16. Marc
    We're aware and taking action to address the cause of these
  17. Marc
    Let me take a look and get back to you.
  18. Marc
    This is an old topic. The issues related to that were resolved a few weeks ago. If you are having issues now, I would need to know what is happening at the time you experience these. Note, we are aware of an issue yesterday which was resolved
  19. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  20. Marc
    If you were not previously a member there of the early alphas you would not have access to this. You can see the preview site however, in the following location, which is now available for people to preview 🙂
  21. Marc
    There was indeed an issue over the weekend, which has since been resolved. if you have been having issues for several days, this is not related to the issues others were experiencing. I can see you have a ticket in currently that has been escalated Sorry to see you have had issues as soon as you have migrated over. This is simply unfortunate timing unfortunately. I would say, almost no outages in 7 years is very very unusual. Even, for example, facebook, microsoft, and google have had times of significant outage in that time, so that is indeed pretty impressive. That said, we of course dont want any downtime if we can help it. We have identified the cause internally, and have put things in place to remedy the issue.
  22. Marc
    Just to confirm, in any new v4 install, the Commerce->support section will not be visible, as we dont advise it being set up for new sites. If you are moving the site, you shouldnt need to do a new install by the way. Not sure if there is a reason you have done that?
  23. Marc
    Do you want guests to be able to purchase these items at all? Or are these items that are only for existing members?
  24. Marc
    Glad to hear everything is working correctly for you
  25. Marc
    Badges are awarded only once. In terms of a rebuild, there wouldnt be alerts sent out on items during a rebuild.
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