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Stuart Silvester

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Everything posted by Stuart Silvester

  1. Stuart Silvester
    Please be advised I have moved this to a ticket. You will receive further correspondence via email. Thanks.
  2. Stuart Silvester
    For lazy loading, images must have a width attribute so the page doesn't jump around whilst it's loading (this also applies when we do native lazy loading). This isn't something we're going to address at this time since it's a little involved and would require rebuilding any post with an attachment.
  3. Stuart Silvester
    This issue was due to the original image files (that we use to generate thumbnails) being missing from the storage location. These were able to be restored from an old backup and regenerating the thumbnails again fixed the issue. We've also added a check to the process for a future release to make sure the original image exists before removing the existing thumbnails.
  4. Stuart Silvester
    Hi, We're seeing an SSL error when trying to connect to your community, this is due to your server not supporting TLS 1.2 (it only supports TLS 1.3). Typically, servers should support a minimum of TLS 1.2 in addition to TLS 1.3 for maximum compatibility (older consumer devices may not be able to access your community either). Your server administrator should be able to assist with this if you're not quite sure what it means.
  5. Stuart Silvester
    Yes, I do see it.
  6. Stuart Silvester
    That looks like you have the "Force users to make a purchase when registering?" setting enabled, but no actual products for them to purchase. Disable the setting in AdminCP > Commerce > Store > Settings > Purchase Settings.
  7. Stuart Silvester
    Thanks! I have added it..
  8. Stuart Silvester
    The Instagram embeds now appear to be functioning correctly. A number of customers reported the same thing but the embeds were still loading in the software. This appears to have been an issue on Instagram.
  9. Stuart Silvester
    Just to let you know, the fixes for the URL and file count issues are included in 4.6.12.
  10. Stuart Silvester
    Thank you, we've fixed this for the final release.
  11. Stuart Silvester
    This is a known issue and will be fixed in our upcoming 4.6.12 release.
  12. Stuart Silvester
    This issue has been fixed for 4.6.12.
  13. Stuart Silvester
    This doesn't apply to our Stripe gateway, we do not use Stripe Checkout. The nature of how web hooks work is that they'll process the payment after it has properly charged at Stripe, whether that's the same minute or days later.
  14. Stuart Silvester
    This issue will be fixed in our upcoming 4.6.12 release.
  15. Stuart Silvester
    Go to https://invisioncommunity.com/clientarea/ click into your license and then click download beta in the top right. If you can wait a few days, the final release should be available soon.
  16. Stuart Silvester
    Done!
  17. Stuart Silvester
    It's actually a really good feature to increase conversion of guests to community members. You might want to take a look at the feature overview here-
  18. Stuart Silvester
    Your screenshot is showing the invoice row, this would be the invoice for purchasing a gift card.
  19. Stuart Silvester
    That's invoice tracking, it'll send you an email when the invoice is paid.
  20. Stuart Silvester
    Yep! merging happens in a background task and may not reflect immediately.
  21. Stuart Silvester
    This is a problem with your server, you will need to contact your web host/server administrator for assistance. Your AdminCP URL is showing the actual error "Unknown storage engine 'InnoDB'"
  22. Stuart Silvester
    If you're adding it via Page, make sure that you've disable the "Use Suite HTML Wrapper" setting.
  23. Stuart Silvester
    The issue with the URL formatting has also been fixed for an upcoming release.
  24. Stuart Silvester
    Create a PHP file in your community root with the following contents, then open it in your web browser. <?php include 'init.php'; \IPS\Task::queue( 'core', 'RebuildItemCounts', array( 'class' => 'IPS\downloads\File', 'count' => 0 ), 4, array( 'class' ) ); \IPS\Task::queue( 'core', 'RebuildContainerCounts', array( 'class' => 'IPS\downloads\Category', 'count' => 0 ), 5, array( 'class' ) ); echo 'complete'; Then delete the file and the background tasks will then recalculate the file counts.
  25. Stuart Silvester
    It is a code change that will be included in future versions. It isn't something you can do yourself.
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