Charles

We are sending an email to everyone now with all the details (may take through tomorrow for all to send) but short version:
Existing active, self-hosted licenses will have email support until 1 January 2022 or their current renewal date, whichever is later. After that, it will be community support only.
We will of course still always help you and if we cannot sort out issue here on our community, we will take your post to email and work with you in private. You have probably seen a lot of us saying "I will submit a ticket for you." We have an integration between our community here and our help desk (via our Zapier integration) so we can quickly do that.
So think of it as support starts on the community but email support is still there if we cannot help you in public. Of course billing/account questions can always be done in private by email.
Actually you went from $85/6 months or $170/year to $250/year. That's an increase of $6.67/month.
As you can see from the other post I quoted here, 6-month renewals sort of confuse people 🙂. Annual is pretty industry standard. Many clients will add account credits regularly throughout the year to smooth out the costs if they like.

@Ehren and @Jordan Miller did a great job designing and writing the new site.

@Ehren and @Jordan Miller did a great job designing and writing the new site.

@Ehren and @Jordan Miller did a great job designing and writing the new site.

@Ehren and @Jordan Miller did a great job designing and writing the new site.

@Ehren and @Jordan Miller did a great job designing and writing the new site.

That's a good point. I am going to check if this is intended or something we just didn't think about. But I agree with you 🙂
I'll follow up soon!

Thank you. 🙂

The Xenforo 2.2 converter is now done 🙂
It will be bundled in our next release in a few weeks.

Yes, that's right.

We are sending an email to everyone now with all the details (may take through tomorrow for all to send) but short version:
Existing active, self-hosted licenses will have email support until 1 January 2022 or their current renewal date, whichever is later. After that, it will be community support only.
We will of course still always help you and if we cannot sort out issue here on our community, we will take your post to email and work with you in private. You have probably seen a lot of us saying "I will submit a ticket for you." We have an integration between our community here and our help desk (via our Zapier integration) so we can quickly do that.
So think of it as support starts on the community but email support is still there if we cannot help you in public. Of course billing/account questions can always be done in private by email.
Actually you went from $85/6 months or $170/year to $250/year. That's an increase of $6.67/month.
As you can see from the other post I quoted here, 6-month renewals sort of confuse people 🙂. Annual is pretty industry standard. Many clients will add account credits regularly throughout the year to smooth out the costs if they like.

I will submit a ticket for you 🙂 

Indeed. The site looks really great, very modern. It is very pleasing to the eye. Well done and congratulations to everyone involved. 😊

WOW! Definitely NOT impressed with the new pricing structure - this is taking it out of the ballpark for a lot of people.  I was looking forward to the revamped CIC and was considering it, but not now. Even self-hosted is now very pricy and I can see your competitors hoovering up the ones you've scared off.  Not sure this was a wise move, but then it depends on who you want as clients.
The general makeover is OK, nothing that makes me go WOW! (other than your prices lol).
Whoah!  I've just logged into the client area and I see my renewal price has gone from $40 every six months to this:

Is this a mistake?

The Xenforo 2.2 converter is now done 🙂
It will be bundled in our next release in a few weeks.

Just wanted to chime in and give a big shout out to @Stuart Silvester. With his help I was able to successfully do a transfer. (Give this man a raise 😄). Also thanks to @Charles. It's customer service like this that a lot of forum software companies are missing these days. Glad to be back and be part of the IPS family once again. 

 
 

The Xenforo 2.2 converter is now done 🙂
It will be bundled in our next release in a few weeks.

@sadams101 your post reminded me that I forgot to put the link to theme diff tool back in menu. Fixed!

@sadams101 your post reminded me that I forgot to put the link to theme diff tool back in menu. Fixed!

The Xenforo 2.2 converter is now done 🙂
It will be bundled in our next release in a few weeks.

The Xenforo 2.2 converter is now done 🙂
It will be bundled in our next release in a few weeks.

@sadams101 your post reminded me that I forgot to put the link to theme diff tool back in menu. Fixed!

@sadams101 your post reminded me that I forgot to put the link to theme diff tool back in menu. Fixed!

The Xenforo 2.2 converter is now done 🙂
It will be bundled in our next release in a few weeks.

The Xenforo 2.2 converter is now done 🙂
It will be bundled in our next release in a few weeks.