LiquidFractal

It was a seamless upgrade for me.  However just to be safe....  before upgrading, take a backup of the database first.  If something happens, you can uninstall 10.5 and install the older version, then reimport your older backup.  

Yes, you need both. Browsers have bookmarks. Much like cookie-consent banners, things like this are best left to your browser. Every topic is that 🙂  

Perhaps a selfish request (depending on how many other people have experienced this issue), but: any word on a fix for problems with large file uploads failing due to conflicts with https:// connections/SSL certificates?
This said, I always look forward to Invision updates and the new functions! 🙂

Some random observations:
This thread is a perfect case study of the necessity of forums (you could never have this conversation on social media like Facebook) I don't know if there's a third-party plugin for this, but how about a "thread bookmark" function?  I just spent a fair bit of time re-reading posts only to later come across my own, which means I had already read much of that material yesterday. 😄 What if one could bookmark a specific response (I'm a fan of drag-and-drop, but keep it simple I guess) so that with lengthy debates/discussions like this one could jump straight to where one left off reading previously? I'm neither a developer nor an Invision employee, but I see this thread as a massive opportunity for a meeting of the minds re: productive change.  Crisis as opportunity kinda thing.  

Same here.  My MariaDB automatically updates as well, so I've always transitioned between versions seamlessly.

Happy Hump Day, fam! 
I'm bringing this very special Hump Day post from our headquarters in Lynchburg, Virginia.
@Ryan Ashbrook, @Matt Finger, @Marshall Slemp and myself flew in from all over the U.S. to join forces with @Charles, @Olivia Clark and @Rikki to A.) meet in person and B.) dream up some exciting new projects!
Spoiler alert: we have some pretty exciting things in the works! Olivia is helping us channel our creative energies into effective workflows. Seeee?
 

Speaking of projects, have you had a chance to check out our website refresh? I'd love to point you in the right direction 😏  namely our Innovate section. It's beautiful 🥲 . Curious, what are your thoughts? 
Content Discovery Visitor Engagement Community Management Integration Achievements Mobile Customize
Next up is 4.6.7 Beta 1... it's available now! It includes our new Activity Streams subscription feature, extended Closed Clubs functionality and Stock Replies!
 
 
And if that wasn't enough Invision Community magic, check out a list of updates/fixes we've knocked out since we last spoke:
- Fixed an issue where converted mentions may contain a static URL (breaking them if you change your domain).
- Fixed an error that could occur if the Converter tried to delete a content link.
- Fixed an issue with tag statistics immediately after a conversion.
- Fixed a niche issue where an error could occur if a PayPal Subscription notification arrives after the Subscription is cancelled.
- Fixed an issue where it wasn't possible to edit a subscription expiry date.
- Fixed an issue that could cause a slow query to run when sending email if a large number of emails have previously failed.
- Fixed an issue with the Frontend Theme Editor occurring with PHP8.  
- Added Stream Subscriptions.
- Fixed the broken "Buy" link inside file embeds.
- Fixed an issue with some topics not being hidden (but their posts were) after converting from vB5.
- Fixed a potential issue adding tags to content when using PHP 8.
- Added the ability to quickly navigate between Node permissions and Group permissions in the AdminCP
- Made Profile Completion steps non-copyable.
- Fixed members REST endpoint responsible to award a badge. 
 
Alright folks, that does it for now. If you have any comments, questions or concerns, drop us a line in the comments. We're here for you!! 

Glad to see you found what you were looking for there

Ahh, so.  Some of my clients had been switched to another member group and this setting hadn't been adjusted for the destination group.  They had been able to use it before and it had disappeared, so this explains it.
Thanks to everyone for their help!
 

Ahh, so.  Some of my clients had been switched to another member group and this setting hadn't been adjusted for the destination group.  They had been able to use it before and it had disappeared, so this explains it.
Thanks to everyone for their help!
 

As mentioned above, what you are describing is what you would see when a member is not allowed to use attachments for some reason. This may be permission to attached at all, or that they are over limits, meaning they also cannot attach anymore.

No problems for me when using MacOS with Safari or Chrome. 

Just to state the obvious: have you checked the member group permissions? There is a dedicated member group setting to allow attachment in private messages. 

But not yet compatible with 4.6

@Matt @Lindy @Charles @Jordan Miller
I would like to acknowledge and thank you for the compromise re 6-month renewal. It's fair to say that I was vocal and extremely critical (and negative) in my reactions to this situation. I'm glad there has been an acknowledgement of the failings and a compromise to ease the impact on smaller communities like mine.
While the price increase still respresents a challenge for my site, being on the smaller hobbyist side of the spectrum, the reintroduction of the 6-monthly renewals does at least give us some breathing room to try to accommodate the new prices by reducing the short-term burden on us.
I'd like to add my tuppence worth now that things have calmed down.
I'd ask, as others have done, that any changes to pricing or service offerings be communicated in a timely fashion in the future to give us time to deal with said changes.
I would also suggest that a consultation process with a core user group would be beneficial, for any proposed changes to services. If this was broadly representative of your customer base, and used to test and vet ideas in advance of implementation, issues such as the ones debated in this thread could be identified and solved in advance. We're here and we're vocal, and I personally would be only too happy to form a part of that. I've been an advocate of your team and services for so long, and it was truly upsetting to suddenly find that trust shattered. I believe the community being more engaged would have alleviated much of this situation.
Finally, I don't expect IPS to hold its prices, even for a short period, which I've said numerous times in this thread. I'd absolutely support smaller incremental price increases inline with inflation to help maintain development of the product and services. These smaller increases would be far easier to plan for and to absorb.
P.S. I apologise for any typos, the spellchecker in Firefox does not seem to recognise this as an editor. 🤔
P.P.S. I am not switching to Chrome. 🤮

Some random observations:
This thread is a perfect case study of the necessity of forums (you could never have this conversation on social media like Facebook) I don't know if there's a third-party plugin for this, but how about a "thread bookmark" function?  I just spent a fair bit of time re-reading posts only to later come across my own, which means I had already read much of that material yesterday. 😄 What if one could bookmark a specific response (I'm a fan of drag-and-drop, but keep it simple I guess) so that with lengthy debates/discussions like this one could jump straight to where one left off reading previously? I'm neither a developer nor an Invision employee, but I see this thread as a massive opportunity for a meeting of the minds re: productive change.  Crisis as opportunity kinda thing.  

In that case, I am my own best friend.

Some random observations:
This thread is a perfect case study of the necessity of forums (you could never have this conversation on social media like Facebook) I don't know if there's a third-party plugin for this, but how about a "thread bookmark" function?  I just spent a fair bit of time re-reading posts only to later come across my own, which means I had already read much of that material yesterday. 😄 What if one could bookmark a specific response (I'm a fan of drag-and-drop, but keep it simple I guess) so that with lengthy debates/discussions like this one could jump straight to where one left off reading previously? I'm neither a developer nor an Invision employee, but I see this thread as a massive opportunity for a meeting of the minds re: productive change.  Crisis as opportunity kinda thing.  

Thank you @Matt, this will help many smaller communities to survive.
Thank you for your attention to each topic and for listening.
This is a good sign.

A lot has been said in this topic so I will just put my 2 cents in @Matt:
Do anything in your power to keep talented developers like Adriano, Michael J., Nathan, InvisionHQ, CodingJungle and others happy. They are the reason we use IPS, stock version will never fit everyone's needs. That's why those developers are so useful and important to have. Without them my communities fall apart. Should have communicated price change sooner. Allow those who want to renew at least once using old pricing. I know I would have taken advantage of this and renewed immediately. Now for a price three times bigger - not so much. I also want IPS to succeed but you seem to be causing the opposite all thanks to everything we have been seeing lately. 
P.S. I hope native video uploading and support will not be once again made exclusive to cloud hosting just like Zapier was before all the backlash. Once you start going SaaS route I'm afraid you will loose even more customers.

I really feel like there are four issues at play in all of this. 
The price rise
Personally, this is the one which, although I can understand the issues it's causing for some, is in my opinion, the least controversial of all that's gone on over the last few days. Things get more expensive, the product is very different to what it was since the last increase in price, and so personally I have no problem with it. As long it goes hand in hand with a discernible and ongoing improvement in the quality of the product. There's work to be doing, rough edges to smooth and features which need adding. I do see why this may cause people to move away from Invision though - everything has its price and there are (and always have been) cheaper (and even free) alternatives. 
The support change
On the face of it, this looks terrible. But in a way it's all in the telling as it's not really a big change, assuming it works as Invision are saying - eg things that need a ticket will end up in one. For me it's one of those that needs to be given a chance to see if it works as advertised or not - if it ends up being poor then it'll need addressing/reverting to tickets urgently. 
Communication
This leans into everything else really. Had the price rise been communicated in advance, then that may have mitigated a lot of the upset it's caused. If the support changes had been communicated more clearly, that would also have stopped so many people assuming various different versions of what it is that Invision are apparently planning to do. It's an ongoing weak point with Invision in my view. There's no doubt that Invision make us feel less valued as paying customers than anyone else we spend our money with, sadly.
Does Invision care?
This is often about communication and the perception that it gives. I mean how many times can you screw it up so royally that you leave your customers confused or angry or both? With Invision it's frequent, it's frustrating and it's entirely avoidable. If you refuse to learn, refuse to take it seriously and don't change the way you do things after so many years and so many occasions, why should your paying customers keep giving you the benefit of the doubt?
It's not enough to say you care as you're picking up the pieces of another mess, or arriving back onto the scene of another feature left on the shelf for months with zero communication (think mobile app, as one example). You need to show you care, and you need to step up and own the problems that are of your own making by showing some flexibility.  EG - maybe look at a longer period of 6 month invoicing for existing customers who request it, offer a discount code for those with renewals within 3 months or something - just do something, anything to show it's not all pr style fake 'regret' just to play for time until everyone calms down or gives up. It's very little effort on your side in the great scheme of things, but could make a massive difference to the customers you're doing it for.
Oh, and finally (long post, sorry), look after your third party developers - you need them, so show some gratitude and a spirit of partnership by working with them.

Wow...  spent the last hour or so reading through the 16 page thread so that I would not just post the same thing that has been said a million times already and hopefully bring some constructive feedback.
Communication
Using terms such as "modest" when describing an increase of 48% (if someone licensed all applications) and anywhere from 36-60% on a per product basis struck me in a bad way.  Statements like "It's not bad news" also did not sit well.  In fact, reading the entire message there was nothing at all that came across as "positive".  If you're going to break a bunch of bad news, it might help to drop in some "good" tidbit of something to look forward to.  Bring both the carrot AND the stick.   I understand costs are higher and this is a quality service.  I love the product and I have supported the company for literally decades.  (I've actually met and spent nearly a week with Matt/Charles/Lindy several years back when I was considering working for IPS.)  However instead of simply noting the price change is effective immediately, I would have suggested having it take place after the following renewal.  Whenever your NEXT immediate renewal is, it would renew at the existing rate, however on the SUBSEQUENT renewal, the new price would take effect.  This gives people time to adjust and prepare.  At the end of the day, it won't break the bank for me... however it would have been much more appreciated to have had a bit more heads up.   Support
I generally try to come to the forums and find the answers to my questions first by searching before I've ever opened a ticket.  I also appreciate the fact you're trying to simplify the support process.  One thing I might suggest you consider is having a section within the support forums be configured as "Users can see topics posted by other users?" being set to no. This would allow the forums to be utilized, but also allow individuals to ask questions in a more private fashion.  Information that is helpful and could be of benefit to the community could be exported using a moderation rule to the "public" forum or into whatever KB system you're looking to implement.   What is going to happen to the Support tool within the ACP?  One of the features that I loved was that if I had to create a ticket, at the same time a support login was created.  By needing to visit the community, there is no way to allow the support team to quickly login and check what is going on.  I foresee the following situation playing out: I have a problem and come to the community asking for help.  Given that I would have already searched for an answer before posting, I'll create a thread.   If it's not a general "how do I" question and instead is "something is broken" situation, the IPS support person will need to create a ticket on my behalf and collect information.  They'll also have to ask me to create a support login for them most likely.   This will then put the delay back on me to get this information and reply to support who can then engage to help. If this is a situation where "something is broken", typically it's more urgent than a "how do I" question where minutes can matter.  If my site is offline or if a major feature is working, having a delay of a full round of back and forth can be painful.  Can we come up with a way to reduce this step?  If the support tech IS going to create a ticket on my behalf, he/she should have access to everything they need to engage without feeling like we're starting over.  I'm hoping those tickets that are created by staff are prioritized so that not only do we have to wait for a ticket to be manually created for us, but then also assigned to someone to actually help. Developers
Having the Marketplace and the developer community is a feature I see as being critical to my ability to be successful.  There are certain features that are VERY important to my community that I understand that does not make sense to include in the base product.  So having 3rd parties that can customize your product in a way that makes me successful is super important for me. Matt noted about it being difficult to determine how to support developers in terms of who should be able to get free licenses, etc.  My suggestion on this front is to consider something like Microsoft and some other large software companies do....  offer a tiered developer program.  The base developer account gets you a base set of features and access to the developer forums.  The next tier includes maybe access to a private slack channel, etc.  And the "gold" tier developers might get that a free license as well as maybe something like priority app review.  You can define milestones to reach each tier such as XX in sales or YY number of installs.  I'm most likely not the best one to suggest what those milestones would be, but I think that would be a great conversation to have with your 3rd party developers.  This would make a fair system and reward those that drive the most value within your developer community.  It would also provide incentives/goals for those newer developers to reach those higher standards.  (You're making an effort to gamify communities, maybe this is an opportunity to do the same thing within the developer community here?) I appreciate no one likes getting bad news and that these are hard things to do when they need to happen.  Hopefully some of my notes above can help as you move forward.  Finally I hope my feedback is received as it's intended... as thoughtful constructive suggestions and not a general "b***h fest".   Good luck and here's to the next twenty years.

Except that there are those of us who rely on this functionality as part of our business structure, and not necessarily standalone blogs or galleries but as part of other modules such as Clubs.

@jesuralem makes a good point here @Matt, and it is industry standard to offer monthly (not that I'm suggesting this! lol) and bi-yearly as well as annual renewals.  Some organisations (e.g. Adobe) even offer a slightly better rate for annual renewals up front.
Hint, hint. 😉 😄

I'll be honest, the other day reading this thread I was really worried about the prices changes, lack of support, and wondering if I had made the right move from moving from Xenforo. But now that people have voiced their opinions and frustrations (myself included), it looks like things may be going on in the background with their support that we don't know about, and @Matt made some good changes already. I think we are going to be alight guys, now get in here for a group hug. ❤️
 

@Matt I wonder if you could create a "Spoiler" like functionality that a customer could use to highlight portions of a forum topic that they don't want to reveal to the other customers.  Support staff would be able to see the masked text not anyone else. These kind of postings would be left up to support staff to deal with.  Other customers may find value following along (as best they can with some details missing) if they think an issue being reported might arise on their site or is already happening.