AGambler Posted September 14, 2022 Share Posted September 14, 2022 Hi all, One hour ago I upgrading my forum and afther that my forum its not working anymore.. . [[Template core/front/global/globalTemplate is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] https://forum.alphagamblers.com/ I use defaul theme Please guys can anyone help me DamonT 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 14, 2022 Share Posted September 14, 2022 Im not seeing any errors on your site at present. Have you since resolved this? Link to comment Share on other sites More sharing options...
arhyne@rwu.edu Posted September 15, 2022 Share Posted September 15, 2022 I'm getting the same error but it only shows up on the Admin side. It appears to be a failed upgrade. I can't login to the admin side and get the error message. [[Template core/admin/global/globalTemplate is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] Link to comment Share on other sites More sharing options...
Jim M Posted September 15, 2022 Share Posted September 15, 2022 You will want to process the upgrader by going to {your-base-url}/admin/upgrade Link to comment Share on other sites More sharing options...
arhyne@rwu.edu Posted September 15, 2022 Share Posted September 15, 2022 8 minutes ago, Jim M said: You will want to process the upgrader by going to {your-base-url}/admin/upgrade My issue was with a cache, needed to use incognito mode in my browser then it allowed me to finish the upgrade. Thanks for the help. Link to comment Share on other sites More sharing options...
Mark H Posted September 15, 2022 Share Posted September 15, 2022 You're welcome, we're glad the issue is resolved. 🙂 SeNioR- 1 Link to comment Share on other sites More sharing options...
AGambler Posted September 16, 2022 Author Share Posted September 16, 2022 On 9/14/2022 at 12:49 PM, Marc Stridgen said: Im not seeing any errors on your site at present. Have you since resolved this? Hi I removed the plugin that was not php8 supported and the forum start working again. 👍 Daniel F and SeNioR- 1 1 Link to comment Share on other sites More sharing options...
Jim M Posted September 16, 2022 Share Posted September 16, 2022 Glad to hear you're up and running again 🙂 . AGambler 1 Link to comment Share on other sites More sharing options...
Vegan Gaymer Posted November 3, 2022 Share Posted November 3, 2022 (edited) @Jim MI am having the same problem and it isn't limited to my own site. Even this site has the same issue. When I come to Support Forums, the similar Template error shows here until I refresh the page. At my own site, none of my updated themes work, not even the default theme, and I tried the "revert" global template fix, but that didn't help. I have all incompatible plugins disabled, but they still seem to be creating a problem. I tried to uninstall them and it throws an error and says I can't uninstall it. I have to manually return myself to my site because the error gives me no way back. What should I do? Thanks! Troy Edited November 3, 2022 by Vegan Gaymer Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 4, 2022 Share Posted November 4, 2022 14 hours ago, Vegan Gaymer said: @Jim MI am having the same problem and it isn't limited to my own site. Even this site has the same issue. When I come to Support Forums, the similar Template error shows here until I refresh the page. At my own site, none of my updated themes work, not even the default theme, and I tried the "revert" global template fix, but that didn't help. I have all incompatible plugins disabled, but they still seem to be creating a problem. I tried to uninstall them and it throws an error and says I can't uninstall it. I have to manually return myself to my site because the error gives me no way back. What should I do? Thanks! Troy You would need to contact the author of your theme. I have set a default unaltered theme there, and things load with no problem as you can see. The one you have named default, is actually customised, as you can see on the right of that. Link to comment Share on other sites More sharing options...
Vegan Gaymer Posted November 4, 2022 Share Posted November 4, 2022 (edited) 3 hours ago, Marc Stridgen said: You would need to contact the author of your theme. I have set a default unaltered theme there, and things load with no problem as you can see. The one you have named default, is actually customised, as you can see on the right of that. The "new default" you added just showed me the same issue. All templates throw the same error. And the same issue is on THIS site, so it's not limited to my site. You happened to not see the issue because it disappears and reappears. You happened to be looking when the page was refreshed. What could the issue be if it is also on this site? See screenshot below. It goes away if I refresh or go to a different page, but it is here, too. What could that be? Edited November 4, 2022 by Vegan Gaymer Link to comment Share on other sites More sharing options...
Vegan Gaymer Posted November 4, 2022 Share Posted November 4, 2022 4 hours ago, Marc Stridgen said: You would need to contact the author of your theme. I have set a default unaltered theme there, and things load with no problem as you can see. The one you have named default, is actually customised, as you can see on the right of that. This is when using the new default you installed, so something isn't right... I don't think it's a template thing. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 4, 2022 Share Posted November 4, 2022 Please clear your browser cache, and also clear cache on the site if you are not logged in. I am seeing no issues at all on your site on the theme I created. We would need to look at the issue on our own site of course. Which also has a custom theme. Its worth noting however, we dont use that section any longer Link to comment Share on other sites More sharing options...
Vegan Gaymer Posted November 4, 2022 Share Posted November 4, 2022 6 minutes ago, Marc Stridgen said: Please clear your browser cache, and also clear cache on the site if you are not logged in. I am seeing no issues at all on your site on the theme I created. We would need to look at the issue on our own site of course. Which also has a custom theme. Its worth noting however, we dont use that section any longer Both have been cleared multiple times. That's one of the first things to do. Should I open a ticket? I know it must be a plugin/application issue. For some reason, the system won't let me uninstall any applications, but they are disabled. 3 minutes ago, Vegan Gaymer said: Both have been cleared multiple times. That's one of the first things to do. Should I open a ticket? I know it must be a plugin/application issue. For some reason, the system won't let me uninstall any applications, but they are disabled. Never mind, I see that you no longer have a support ticket system. Here are the PHP8 errors listed in my warnings. I have disabled Pay To Unlock and Member Map and LMS but I can't uninstall them. Plugin Mismatching parameter list \IPS\Member::link() N/A /plugins/groupcoloronuserlink/hooks/fb182e804964fec2d804192f6ec57b91.php:5 /system/Member/Member.php:2129 Plugin Mismatching parameter list \IPS\forums\Forum::clubForm() N/A /plugins/clubsenhancements/hooks/clubsenhancementsForumsQuestion.php:19 /applications/forums/sources/Forum/Forum.php:1939 Plugin Mismatching parameter list \IPS\core\modules\front\system\register::_createMember() N/A /plugins/clubsenhancements/hooks/clubsenhancementsNewMembers.php:18 /applications/core/modules/front/system/register.php:530 Application Pay to Unlock Forums Mismatching parameter list \IPS\forums\Forum::clubForm() N/A /applications/paytounlockforums/hooks/ptufForumsForm.php:89 /applications/forums/sources/Forum/Forum.php:1939 Plugin Mismatching parameter list \IPS\core\modules\front\system\register::_createMember() N/A /plugins/memberlocation/hooks/registerHook.php:11 /applications/core/modules/front/system/register.php:530 Application Member Map Mismatching parameter list \IPS\membermap\Markers\Markers::contentImages() N/A /applications/membermap/sources/Markers/Markers.php:718 /system/Content/Item.php:1679 Application Member Map Mismatching parameter list \IPS\membermap\Markers\Groups::getLastCommentTime() N/A /applications/membermap/sources/Markers/Groups.php:198 /system/Node/Model.php:1063 Application Learning Management System Mismatching parameter list \IPS\lms\Lesson::contentImages() N/A /applications/lms/sources/Lesson/Lesson.php:885 /system/Content/Item.php:1679 Application Learning Management System Mismatching parameter list \IPS\lms\Lesson::getItemsWithPermission() N/A /applications/lms/sources/Lesson/Lesson.php:341 /system/Content/Item.php:2999 Application Learning Management System Mismatching parameter list \IPS\lms\Module::getLastCommentTime() N/A /applications/lms/sources/Module/Module.php:396 /system/Node/Model.php:1063 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 4, 2022 Share Posted November 4, 2022 You would need to contact the author of those applications if you are having problems with those items. We would not be able to assist with 3rd party items unfortunately Link to comment Share on other sites More sharing options...
Vegan Gaymer Posted November 4, 2022 Share Posted November 4, 2022 1 hour ago, Marc Stridgen said: You would need to contact the author of those applications if you are having problems with those items. We would not be able to assist with 3rd party items unfortunately Wait, but the fact that I can't uninstall any of them is all on them? That doesn't make sense. I really dislike when issues are so quickly blamed on third-party plugins without investigating. Link to comment Share on other sites More sharing options...
Jim M Posted November 4, 2022 Share Posted November 4, 2022 4 minutes ago, Vegan Gaymer said: Wait, but the fact that I can't uninstall any of them is all on them? That doesn't make sense. I really dislike when issues are so quickly blamed on third-party plugins without investigating. They would be in charge of verifying the uninstall script and ensuring they properly uninstall everything. If that is failing, they would indeed need to investigate why that is happening and assist you. We can help in extreme situations, i.e. like the author is no longer available. Link to comment Share on other sites More sharing options...
Adriano Faria Posted November 4, 2022 Share Posted November 4, 2022 @Vegan Gaymer, sent you a message to upload files from Learning Management System and Pay To Unlock Forums. After upload via FTP, you can uninstall both apps. Vegan Gaymer 1 Link to comment Share on other sites More sharing options...
Vegan Gaymer Posted November 4, 2022 Share Posted November 4, 2022 36 minutes ago, Adriano Faria said: @Vegan Gaymer, sent you a message to upload files from Learning Management System and Pay To Unlock Forums. After upload via FTP, you can uninstall both apps. @Jim M do I have FTP access when I'm on a cloud plan? I have never used this. Link to comment Share on other sites More sharing options...
Jim M Posted November 4, 2022 Share Posted November 4, 2022 12 minutes ago, Vegan Gaymer said: @Jim M do I have FTP access when I'm on a cloud plan? I have never used this. Sorry, you do not. Only way would be for the author to release a fix via the marketplace or provide you a custom export to install (if you're on the right plan) Link to comment Share on other sites More sharing options...
Vegan Gaymer Posted November 4, 2022 Share Posted November 4, 2022 @Jim M @Marc Stridgen The developer says he can't help me and that I need to ask you to do this. You say you can't help me and to ask the developer to fix this. This is not an issue that I created or can fix by myself. What am I supposed to do?? Link to comment Share on other sites More sharing options...
Adriano Faria Posted November 4, 2022 Share Posted November 4, 2022 (edited) 2 minutes ago, Vegan Gaymer said: The developer says he can't help me I didn't say that. I said I won't release new version as both apps are EOL and as I requested in the message, provide an ACP account and I will uninstall both apps from your system. If you're willing new versions to keep using them, then you're alone. I won't do it. Edited November 4, 2022 by Adriano Faria Link to comment Share on other sites More sharing options...
Vegan Gaymer Posted November 4, 2022 Share Posted November 4, 2022 5 minutes ago, Adriano Faria said: I didn't say that. When I said I do not have FTP access, you said: Then create a ticket and send these files to IPS; they can upload to you. Sorry, these apps are unsupported. I wanted to help you but this is out of my hands now. 6 minutes ago, Adriano Faria said: If you're willing new versions to keep using them, then you're alone. I won't do it. I don't know what you are trying to say here. Please clarify. Link to comment Share on other sites More sharing options...
Adriano Faria Posted November 4, 2022 Share Posted November 4, 2022 I won't reply here as I'm talking to you in the message. Please reply there. Waiting for a reply. Link to comment Share on other sites More sharing options...
SeNioR- Posted November 4, 2022 Share Posted November 4, 2022 Can someone edit this post? 🙄 Link to comment Share on other sites More sharing options...
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