Your Invision Community license expires emails go crazy?

[Washerhelp]

Hi. I've received 9 "Your Invision Community license expires!" emails in last 2 days. 5 of them within a 2-hour period. Surely that's not intentional?

[Washerhelp]

Also, the next renewal date is almost 3 months away (22 November 2022), so something must be wrong for me to be virtually spammed with the emails?

 

[Kjell Iver Johansen]

I’m spammed to with no reason..

[teraßyte]

There's some kind of bug in the code that sends out the emails most likely. They'll probably be able to check it only on Tuesday (6 September) though.

[balazsp]

While having valid license, my forum generated about 4000 admin/license warnings over a few days - it made the admin interface login timeout until I cleared that mysql table manually. Utterly annoying and it was not the first time it happened. 

[Marc Stridgen]

Please could I clarify here is this is related to emails from our client area, or emails from your own sites? It's not clear from the messages here which its referring to as the first messages appear to relate to ours and the latter to peoples own. 

[Washerhelp]

It appears to be official notices from client area from a noreply address
 

Your Invision Community license expires soon!

An active license opens up access to many more services and offerings, including our Spam Defense service, and technical support and updates. 

Edited September 5, 2022 by Washerhelp

[Kjell Iver Johansen]

It is from my own domain... postmaster@mydomain.no

I have 10-20 this morning...

[Washerhelp]

I've had to turn off notifications in my control panel, which has stopped them. 

[Marc Stridgen]

16 hours ago, Kjell Iver Johansen said:

It is from my own domain... postmaster@mydomain.no

I have 10-20 this morning...

Please confirm what emails. Are these also expiry emails? Please update your access details on file, as currently they appear to be incorrect. We can then get this looked at for you.

16 hours ago, Washerhelp said:

I've had to turn off notifications in my control panel, which has stopped them. 

Please update your access details so we can take a look at this for you.

[Kjell Iver Johansen]

1 hour ago, Marc Stridgen said:

Please confirm what emails. Are these also expiry emails?

Yes - I will look at access details later - but please could you have a look at my accounts? There is something wrong with my payments - I do not like to put all that in public but wrote another topic abt it as you know..

 

[Marc Stridgen]

A ticket was already created for you on that, and we are awaiting response from yoruself. Please respond to the email and we can then proceed

[Washerhelp]

1 hour ago, Marc Stridgen said:

Please update your access details so we can take a look at this for you

Thanks. Aren't these emails sent from invision though? I can't think why my own forum would be sending them. 

[Kjell Iver Johansen]

17 minutes ago, Marc Stridgen said:

A ticket was already created for you on that, and we are awaiting response from yoruself. Please respond to the email and we can then proceed

I have not received an email - Can you send me a pm here with what email adress you are using?

[Marc Stridgen]

Done 🙂 

[Martin A.]

This looks like it's the funny issue I encountered with DateTime::diff() when timezones aren't bypassed in DateTime::ts().

When the diff is 1 day 30 minutes for instance, it would return -1 year, +11 months, +29 days, +23 hours, +30 minutes.

This issue caused the online indicator on our site to stop function, as the diff wasn't "just 15 minutes". $diff->y would for instance not be TRUE ,as it's -1.
Fixed that issue by changing this in Member::isOnline()

$diff = \IPS\DateTime::ts( $this->last_activity, TRUE )->diff( \IPS\DateTime::create() );

Wonder is this is just an issue for those in a + timezone (only speculations)

Edited September 6, 2022 by Martin A.

[Jim M]

Thanks, Martin! I have let our developers know to review your comment 🙂 .

[Martin A.]

On 9/6/2022 at 9:16 PM, Jim M said:

Thanks, Martin! I have let our developers know to review your comment 🙂 .

I undid the change I made to @Kjell Iver Johansen's install yesterday and added some debugging to see what's going on. The emails came back this morning. No more than 3 at the same time, surely this can be fixed to send it daily instead..

if ( $daysLeft <= 7 )
{
	\IPS\Log::log( [
		'withBypass' => [
			(new \IPS\DateTime)->diff( \IPS\DateTime::ts( strtotime( $response['expires'] ), TRUE ) ),
			(int) (new \IPS\DateTime)->diff( \IPS\DateTime::ts( strtotime( $response['expires'] ), TRUE ) )->format('%r%a'),
		],
		'withoutBypass' => [
			(new \IPS\DateTime)->diff( \IPS\DateTime::ts( strtotime( $response['expires'] ) ) ),
			(int) (new \IPS\DateTime)->diff( \IPS\DateTime::ts( strtotime( $response['expires'] ) ) )->format('%r%a')
		],
		'response' => $response
	], 'martinDebug' );
	
	\IPS\core\AdminNotification::send( 'core', 'License', 'expireSoon', FALSE );
}

array (
  'withBypass' => 
  array (
    0 => 
    DateInterval::__set_state(array(
       'y' => 0,
       'm' => 1,
       'd' => 18,
       'h' => 23,
       'i' => 37,
       's' => 58,
       'f' => 0.948895,
       'weekday' => 0,
       'weekday_behavior' => 0,
       'first_last_day_of' => 0,
       'invert' => 0,
       'days' => 48,
       'special_type' => 0,
       'special_amount' => 0,
       'have_weekday_relative' => 0,
       'have_special_relative' => 0,
    )),
    1 => 48,
  ),
  'withoutBypass' => 
  array (
    0 => 
    DateInterval::__set_state(array(
       'y' => -1,
       'm' => 10,
       'd' => 11,
       'h' => 0,
       'i' => 22,
       's' => 1,
       'f' => 0.051112,
       'weekday' => 0,
       'weekday_behavior' => 0,
       'first_last_day_of' => 0,
       'invert' => 1,
       'days' => 48,
       'special_type' => 0,
       'special_amount' => 0,
       'have_weekday_relative' => 0,
       'have_special_relative' => 0,
    )),
    1 => -48,
  ),
  'response' => 
  array (
    'active' => true,
    'cloud' => false,
    'expires' => '2022-10-28 07:00:00',
    'products' => 
    array (
      'gallery' => true,
      'cms' => true,
      'forums' => true,
      'calendar' => true,
      'spam' => true,
    ),
    'chat_limit' => 5,
    'support' => 'Standard',
    'legacy' => false,
    'plan' => NULL,
  ),
)

As you can see, -48 days since it expired when you don't bypass timezones. You are comparing a unix timestamp with another unix timestamp, so you shouldn't adjust for timezones anyway.

[Marc Stridgen]

This really needs to be looked at in the ticket that was created. The ticket was closed because a fix was manually added. Please revert the changes entirely, and I can then reopen that ticket and add these details. 

 

[Kjell Iver Johansen]

1 hour ago, Marc Stridgen said:

This really needs to be looked at in the ticket that was created. The ticket was closed because a fix was manually added. Please revert the changes entirely, and I can then reopen that ticket and add these details. 

 

How do I reopen that ticket then? Can't you just open that ticket yourselve? You see - I have an issue with emails coming from your supportsystem are not received on my mailserver and I do not like using so much time with this issue as long as the error is found.

[Marc Stridgen]

I feel you may have misunderstood what I said above. You need the issue to be reverted, and then "I" can reopen that ticket. 

I understand you are having issues with emails, however your other email address was added to that, and you should add that as an alternative contact. I cannot escalate your ticket and get you a resolution if you cannot recieve the emails

18 minutes ago, Kjell Iver Johansen said:

I do not like using so much time with this issue as long as the error is found.

Of course this is up to yourself. We cannot however resolve the issue unless we have the issue to resolve

[LiquidFractal]

I just posted in a separate topic how I just received 6 or so expiry emails in the last 5 minutes (even though I renewed a week ago).

[Marc Stridgen]

On 9/11/2022 at 1:17 AM, LiquidFractal said:

I just posted in a separate topic how I just received 6 or so expiry emails in the last 5 minutes (even though I renewed a week ago).

I will catch up with you on that topic shortly

[Washerhelp]

Hi there. Is there nothing I can check myself? I very much appreciate that getting access to people's dashboard is a much more preferable way of dealing with things for you guys, but I've had a lot of poor and bad experience with people accessing my backend :-) including someone replacing my htaccess file with a bog standard basic one and deleting over 40 of my redirects and various other customisations. There are other incidents that I won't bore you with too. I hasten to add that this was not you guys. But I just prefer not to let people have a direct look until at least the basics have been checked.

As reported last week, I had disabled the, "Invision Community License expires or will expire soon" notification in my dashboard. I have just tried re-enabling it, and received 2 more, "Your Invision Community License" expiry notifications within less than a minute.

Just to confirm, my licence does not expire while 22 November. Plus, I have run Invision forums for over 10 years, and to my recollection they never send me these emails because it just gets automatically paid by direct debit.

[Washerhelp]

Just had another one 14 minutes later. I will need to turn off the notifications in my control panel again to stop them. However, it is frustrating that something like this would suddenly start to happen, and with no explanation.