Auto Welcome Support

[iacas]

On 2/8/2023 at 7:54 PM, iacas said:

It was the delayed task. I changed it to the immediate one. I might just leave it set that way.

I'll let you know when the next user registers.

I've left mine on the immediate and it's seemed to work. The delayed wasn't working for me either, which prompted that change.

[Edjazoli]

3 minutes ago, iacas said:

I've left mine on the immediate and it's seemed to work. The delayed wasn't working for me either, which prompted that change.

Yes, but really you don’t want to overload new member with all the information etc, let them go through and after few hrs ask to interact again by sending auto welcome with steps to finish etc. Hope new update will be ready soon

[iacas]

2 minutes ago, Edjazoli said:

Yes, but really you don’t want to overload new member with all the information etc, let them go through and after few hrs ask to interact again by sending auto welcome with steps to finish etc. Hope new update will be ready soon

I was simply adding to the voices that are confirming that the delayed task doesn't seem to work but the immediate one does.

Edited March 22, 2023 by iacas

[Clover13]

I'm using instant upon verification to add a reply to an existing topic, but it isn't working on two different sites.  @iacas and @Edjazoli, what version of IPS are you using?

[Edjazoli]

@Clover13 latest one 

[Clover13]

The other thing I noticed is in the settings, if I have immediate checked, I don't see the other options.

With it unchecked, I do.

I tried the 1 hour setting, and also tried a manual task run with it set this way but nothing happens.

[iacas]

36 minutes ago, Edjazoli said:

@Clover13 latest one 

Ditto.

[Clover13]

Do you see the same behavior with the General tab in Settings that I described in my previous post?

[iacas]

12 minutes ago, Clover13 said:

Do you see the same behavior with the General tab in Settings that I described in my previous post?

Yes but I think that's how it's always been.

[Edjazoli]

@Clover13 just checked now and if you will uncheck  “send immediately “then you will be able to do another setups with validation and groups,then save and back to “send….” they will stay as it is…. I think there is a slightly wrong design of it but yes, this is how it’s works atm. 
For me the biggest bug are delayed notifications 

Going to send pm to the dev….

Edited March 22, 2023 by Edjazoli

[Clover13]

1 minute ago, Edjazoli said:

@Clover13 just checked now and if you will uncheck  “send immediately “then you will be able to do another setups with validation and groups,then save and back to “send….” they will stay as it is…. I think there is a slightly wrong design of it but yes, this is how it’s works atm. 
For me the biggest bug are delayed notifications 

I tried that and have yet to get a notification (reply in the existing topic).

I just tried a configuration that creates a new topic but get the following error:

TypeError: array_pop(): Argument #1 ($array) must be of type array, int given (0)
#0 /home/xxxxxx/public_html/applications/autowelcome/modules/admin/settings/settings.php(158): array_pop()
#1 /home/xxxxxx/public_html/system/Dispatcher/Controller.php(118): IPS\autowelcome\modules\admin\settings\_settings->manage()
#2 /home/xxxxxx/public_html/applications/autowelcome/modules/admin/settings/settings.php(30): IPS\Dispatcher\_Controller->execute()
#3 /home/xxxxxx/public_html/system/Dispatcher/Dispatcher.php(153): IPS\autowelcome\modules\admin\settings\_settings->execute()
#4 /home/xxxxxx/public_html/admin/index.php(13): IPS\_Dispatcher->run()
#5 {main}

[Edjazoli]

All your PHP settings are correct on your server? Including cron etc?

Checked on my ACP and no issue with setting up a welcoming topic 

[Clover13]

2 minutes ago, Edjazoli said:

All your PHP settings are correct on your server? Including cron etc?

Yep, no issues reported by IPS Support panel.  However I am not using cron as the Task Method, I'm using "Run Automatically with Traffic (Default)"

[Edjazoli]

Is your forum having high traffic ? What about Redis configuration?

[Clover13]

Just now, Edjazoli said:

Is your forum having high traffic ? What about Redis configuration?

Not high traffic and not using Redis.

[Edjazoli]

Gtg, but will check my forum later , you are welcome to visit and we can chat privately…

[Clover13]

1 minute ago, Edjazoli said:

Gtg, but will check my forum later , you are welcome to visit and we can chat privately…

Thanks!  I'll keep tinkering around and try to figure out what is going on. The setup seems pretty straightforward, it just isn't working, unless I'm overlooking something somewhere.

[Edjazoli]

While not having constant traffic you should go for cron on server but we are going away from support topic. Happy to help but not here as it is a “support topic” for auto welcome. 

[Clover13]

6 minutes ago, Edjazoli said:

While not having constant traffic you should go for cron on server but we are going away from support topic. Happy to help but not here as it is a “support topic” for auto welcome. 

Just wanted to add that the sites do have nearly constant traffic, just not what I'd consider high traffic.  So other tasks are running fine and as they should.  The Auto Welcome task just never seems to run on its own (despite other tasks running in that same time frame).

[Edjazoli]

Another way, can you disable all 3rd party plugins and applications and run it again. Maybe one of them conflicting with auto welcome 

[Clover13]

17 minutes ago, Edjazoli said:

Another way, can you disable all 3rd party plugins and applications and run it again. Maybe one of them conflicting with auto welcome 

I also tried this, but same result unfortunately.

[Greek76]

Question when I uninstall the plugin it makes my forum all distorted. When I install it back everything goes back to normal. Im using the default style and its on a forum that has no other plugins. Any ideas?

[Edjazoli]

Uninstall, then clean the cache and check again, if using Cloudflare worth to clean the cache there as well 

[Michael.J]

Are there any error logs when using the time delay setting I can troubleshoot further with?

[Edjazoli]

No error logs on my side. Simply not triggering delay email or profile update. Immediate notification works ok