General Questions
New to Invision Community or need general help on making use of the platform? Post your How to questions and requests for configuration guidance here.
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Whether you are new to Invision Community or looking to add something new to your site, post here for help from Invision Community staff and members.
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
4,367 topics in this forum
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- 1 follower
- 1 reply
- 595 views
Not sure what might be the issue here but I can't make the "Rebuild existing images" to take effect. As i understand it should resize all thumbnail images, also the ones that have uploaded with different size before. But all my thumbnails in forums remain same, only new ones uploaded take the effect. I have cleared the cache. Any suggestions?
Last reply by Marc, -
- 1 follower
- 9 replies
- 822 views
Hi, I recently purchased a new skin/theme for my Invision forum. I have installed it succesfully, but when I go to Customization --> Themes, and I try to use the Edit button and set to "Set To Members Theme", it doesn't work. It just stays in default mode. The theme (Pro Red) has a 4.6.9, and version of the Invision version I use is also 4.6.9, so that doesn't seems to be the problem. I've also tried other themes but they didn't work either. What am I doing wrong? Do I have to enable "Designers Mode"? I tried doing that but then the forum wouldn't show up.
Last reply by Marc, -
- 1 follower
- 2 replies
- 853 views
Hi, We have a larger logo that we would like displayed. Where can I adjust the header height for the forums? Thank you,
Last reply by DougDR21, -
- 1 follower
- 2 replies
- 606 views
Hello How do I create a sandbox environment to test if we can integrate with Pardot or Zapier? Thanks Stacy
Last reply by Marc, -
- 2 followers
- 1 reply
- 496 views
https://www.sovrn.com/blog/sovrn-acquires-viglink/ It's old news for sure, not sure how this affects any one using it. however in the integration section of ACP it shows the old Name and Logo probably should be updated to avoid confusion? when enabling it the link redirects to https://meridian.sovrn.com/account/signin?d=com&path=publisher%2Fdashboard
Last reply by Marc, -
- 1 follower
- 2 replies
- 895 views
Hi, Sorry for the total n00b question! (Apologies if this is the wrong place to ask.) We've been an Invision Community user for many years and in fact feature it somewhat prominently on our site but don't actively manage or police it. We have never gone beyond casual customization and pretty much just use it as-is without ever having explored the features. Can you tell me the best way (through plugins or other means) to automatically and permanently delete old content, inactive users, etc.? I am not really interested in just archiving content if it still remains visible on the site. We've got to purge older content soon in a sensible way or we'll be forced t…
Last reply by Marc, -
- 1 follower
- 1 reply
- 487 views
Is it possible to have subscribers automatically renew their membership using either the PayPal or Stripe gateway platforms by default? I read the help guide, I am a little unclear if it will if the user saves their card details with this function of IP.Commerece/Nexus Also, any clarification if the issue regarding unpaid/expired membership renewals has been fixed?
Last reply by opentype, -
- 3 followers
- 8 replies
- 1.4k views
Is there a way to enable PayPal payments for subscriptions? Do I need to do something special for that? I have PayPal for my regular products, and it works superbly there.
Last reply by Daniel F, -
- 2 followers
- 38 replies
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If you move your site around and some how bugger up the CSS_BUILT_xx directory in the uploads folder, You will spend forever looking at [[Template core/front/global/globalTemplate is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] or just plain, not having CSS and looking at an ugly site. No amount of running the support tool seems to fix this. It's very frustrating. I have no idea how the theme cache works or how to fix it once integrity is lost. Thoughts?
Last reply by Marc, -
- 1 follower
- 2 replies
- 376 views
There is no forum ID or forum name in the payload so there is no way to branch or filter a post on to target an action.
Last reply by Ocean West, -
- 2 replies
- 819 views
So i have recently got into Invision Community platform, as we all here are. I am one of those many who has no knowledge on coding or building an online community, so I try really not to rush and try to make right choices long term. On my research to do so I have ran into very basic problem in my head. We all would like our community to look certain way - design wise. The default theme of IC is actually looking very decent. There are also many themes on the marketplace to choose from. But there is always something "wrong". I personally would like to have a really clean theme, with only necessary elements. As a beginner I tried to overcome this problem by buying a th…
Last reply by Ehren, -
- 1 follower
- 1 reply
- 601 views
Not sure if I've missed this being recorded somewhere but what is the optimal image ratio for the cover photos for events and for profiles? Similarly, what's the advised ratio for profile pictures? Thank you Natalie
Last reply by Marc, -
- 2 followers
- 6 replies
- 1k views
I am new to Ipboard and have managed to install it and do the first steps. However, I do not know how to configure the cron job for my forum. This are the options my provider offers (sorry, it's German, hopefully you don't need it). Thank you very much! The "Similar Content" just led me to the solution (I had used the search but over 2000 results were a bit too much to scan ...). This is what I found: "Ideally, 1 minute is the recommended time to run it."
Last reply by Marc, -
- 3 followers
- 13 replies
- 1.2k views
Hey guys, I just installed the " Download " application. I just want to make the " Admin " able to upload and sell files. Been searching for a while now - any help where I can adjust those settings ? Thanks for your help in forward.
Last reply by Marc, -
- 3 replies
- 674 views
Hello, I have several questions: 1. How do I integrate Mailchimp into hosted IPS?? 2. On hosted IPS are there any options for Newsletter signup similar to monsterpopup? (Popup screen to register) If I understand correctly only forum members can sign up to ips Newsletter. If true that nixes built in Newsletter for me. Thanks!! Keith
Last reply by Daniel F, -
- 3 followers
- 4 replies
- 767 views
Hi All - I am setting up a closed tag system where I will preset the tags that I user can use when making a post. I noticed that the tags will appear on the front end in the order that I ut them in on on the backend during the setup. Is there a way where I can have tags show up in alpha order (on the front end) when the user goes to select a tag, or will the only way I can have them appear in alpha order is if I insert them that way during set up (back-end)? As I add tags over time, I am hoping I don't have to manually put them in alpha order, so I thought I would ask here. Thanks!
Last reply by Marc, -
- 2 followers
- 5 replies
- 615 views
It used to be when you made a post on your forums and then posted it on Facebook, it would show the first picture in the thread - along with the title. NOW when I try to do that, it will originally show this: Okay, so that's before I post it on FB. That looks how I want it to look. But when you post it, it turns in to this - a pic of my logo - and that isn't going to get any traction: I've reached out to customer service (lol) and they said it cannot be done. They said to go to APPEARANCE/THEMES, and said that the only thing that can be displayed is the DEFAULT SHARE IMAGE. This is a MAJOR issue while trying to get t…
Last reply by Marc, -
- 1 follower
- 3 replies
- 850 views
I'm trying to figure out how to get our domain changed. I've sent three support tickets over the past several weeks, but I haven't received any confirmations or follow up. I'm wondering if there is a problem with support tickets or if there is another way I can go about doing this. Any guidance? Thanks!
Last reply by Marc, -
- 3 followers
- 3 replies
- 733 views
Is there a switch in the admin cp somewhere that I can't find, or some other way for you to set the timeline as the default landing page?
Last reply by Aramaech, -
- 1 follower
- 4 replies
- 756 views
My site is currently running 4.4.10. I inherited it from someone else who never cleaned up the file system from an old upgrade from another vendor, had some personal stuff scattered around, etc. It's working fine but I would like to do a clean install to get it neat and tidy. Can I do that with the current database? In other words will a fresh install of 4.6.7 work on a 4.4.10 database, or is any conversion needed? Thanks Bill
Last reply by Bill in CA, -
- 1 follower
- 15 replies
- 971 views
Hi, Maybe I've posted in the wrong section, so I try here : I want to produce (and sell in the Marketplace) my own french translation, but in my current licence I don't own all the options (missing downloads & blogs). Is it possible to get only a "strings" file to make a translation without having to buy all the licence options ? Thankyou, D
Last reply by Dexter_X, -
- 1 follower
- 4 replies
- 818 views
Hello! How is it possible to set main menu like here on invisioncommunity.com ? Big main menu buttons on the top and forum buttons on the 2nd row. Thank you!
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Last reply by WP V0RT3X, -
- 2 replies
- 377 views
Hi guys, Can you please let me know where is the announcements feature in the admin panel? I can not seem to be able to find it. I mean this one:
Last reply by estan, -
- 1 follower
- 4 replies
- 831 views
Hi, I don't have the blog feature, but I'm willing to integrate a blog into our community (so maybe I'll purchase it). The original blog articles are quite long and organized in chapters/sections for a easiest understanding and navigation. In the Invision Community blog feature is it possible to create such blogs ? maybe throug an add-on ? (in WordPress for example you need an add on but it is possible). Here is an example of a - big - article/tutorial of the blog I want to migrate into invision's blog, you can see in the top right of the navigation bar the chapters organization and levels : https://www.diegoyourself.com/index.php?article=mecanique_carbu_solex3…
Last reply by Dexter_X, -
- 2 followers
- 4 replies
- 982 views
I have configured according to the instructions in this guide and I get this error ... how can I get assistance? Regards,
Last reply by Marc,
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