General Questions
New to Invision Community or need general help on making use of the platform? Post your How to questions and requests for configuration guidance here.
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Whether you are new to Invision Community or looking to add something new to your site, post here for help from Invision Community staff and members.
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
4,419 topics in this forum
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Hello, One main reason I want to move to the cloud is the security protection. Which type of security is IPB clouds using to protect servers? What kind of proxy, for example? Do you guarantee 24/7 protection from DDOS and other malicious sources?
Last reply by Matt, -
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- 5 followers
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Dear Invision Community Team, As a user of the self-hosted version of Invsion Community, I want to express some concerns regarding recent changes in the platform’s development direction. IC5 introduces a number of new features, but some of them are exclusively available to cloud customers. It appears that IC's strategy is increasingly focused on the cloud and business clients, raising questions about the future of the self-hosted option. I’d like to ask what IC’s long-term plan is for self-hosted customers. Recent information from the team suggests that self-hosted users now make up only a small part of your business. Many are concerned that in a few years, with…
Last reply by 2TonWaffle, -
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Hey there! I've created a badge and I want to assign it users based on if they've entered certain information in their profile. The idea is I have a profile field like: "How did you learn about this community?" and if a user inserts a specific string into the text box, the community will award them with that badge. I've taken a look at Zapier, which seems like my best bet to accomplish this. I've used that platform before, but it doesn't seem like 'Award Badge' is a zap that is available at this time. Am I missing it somewhere? I'm still new to Invision so I might just be using the wrong vocabulary. If there is an easier way to do this than creating a Zap…
Last reply by Marc, -
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- 2 followers
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Hey guys We've lost the Clear Notifications option - as shown here: Any idea how or where we can re-add this in? This is how it looks on our site: Thanks Darren
Last reply by Marc, -
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Hi guys When using our Search function, it defaults to Google - is it possible to change this to search the forum content as default? Thanks Darren
Last reply by Jim M, -
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Hi. I am looking to make structural changes with v5. If I change the default app away from Forums to Pages, how are forum URLs affected? And, what implications are there for SEO? Is just the forums index page affected, or are topic index pages and topic URLs affected too? Further, will existing links automatically redirect? Anything else I should be aware? Thanks.
Last reply by Como, -
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Hi, Ive been experimenting with the Bulk Email feature today. Its not a resource we've used much in the past. It successfully sent to 2526 members. BUT 2 groups of members total over 3000 . I understand that banned members and members who choose not to receive emails would account for a lot of the 475 who didn't get the bulk email. there were NO filters applied under the Members filter tab, ( all showing default and ALL groups ticked, ) so EVERY member was included as a recipient. I included a paragraph stating they had no need to reply to the bulk email. I also made a forum post for all to see in case they didn't receive an email from the …
Last reply by Marc, -
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Hello, Is there a settings to allow members to move their own files to another category (for Downloads) I know moderators and admins can do it but how to allow members to do that on their own files?
Last reply by Marc, -
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Hello, When I upgrade the board in ACP -> Upgrade Invision Community by default FTP information, there is an error message: A connection was established, but an attempt to download a file failed. Check that the path you have provided is correct and points to where Invision Community is installed, and that the FTP user has permission to read and write files. Does anyone know how to fix it? Thanks.
Last reply by Marc, -
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- 2 followers
- 5 replies
- 188 views
How do I change the current TESTINSTALL URL for my site. The one that is currently listed is no longer in service ?
Last reply by legionaire, -
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I want to test out the Blog feature, but I don't have the ability to create a blog using the front-end UI. Here is what I see on my trial: I assumed there was a Permission check I needed to add, but no 'Blog' application permission sets appears for my user groups (I see them for the other applications): Am I only able to create blogs through the back-end dashboard (that does seem to work) but I'd like end-users to be able to manage their own blog space without moderator assistance. Let me know if I'm missing a configuration option or if there's a problem on my instance. Thanks!
Last reply by Andashd, -
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if i want to make a product that i have stock for but want people not being able to buy it how can i do this
Last reply by Jim M, -
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- 10 replies
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So no users in the last several hundred registrations on my site has responded to the validation email to confirm their account. Is it possible those emails are not getting sent?
Last reply by Charles, -
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- 2 followers
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- 233 views
I need make post's with HTML, but after try use this option: The content HTML does not work. Is there a correct way to use this?
Last reply by Marco Junior, -
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- 2 followers
- 12 replies
- 341 views
Hi guys I'm looking to offer ad-free experience (no programmatic ads shown) to users who sign up for monthly subscription service. So far, the only way to do this seems to be by creating a new theme with no ads on it and instructing these subscribers to activate that theme (where the theme is only accessible to members of this paid for group) - am I on the right tracks here or is anyone aware of a better solution? Also, for those who use the subscription option, what other features do you offer and what features do you find are most appreciated by these subscribers? Thanks Darren
Last reply by Mike G., -
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This is just a minor one, but why does the forum description appear on Mobile view for ‘Match Day’ but the descriptions for all others don’t appear? Should they all appear or should none appear?
Last reply by Jim M, -
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- 251 views
We’ve had an issue lately where multiple user accounts have been hacked. Scammers are using the opportunity to post fake for sale ads. What’s the best way to combat this issue?
Last reply by londonmitch, -
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- 1 follower
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I have enabled referrals in my acp. I have placed the Tell A Friend sidebar block on various pages. My goal is to give any member who refers 5 or more people a free t-shirt. When I say refers, I mean those referred folks register as a member. Our base membership as well as our upgraded membership are products in commerce. Looking at the commission rules for referrals in the acp, I'm not sure if the rules would work because they specify that a single customer has purchased a certain number or value of products. What I'm looking for is to create an award for a single product after X number of referrals have "purchased" (free) the base membership product…
Last reply by Jim M, -
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Clone topic
by LiveG-
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- 2 replies
- 112 views
Hello, There is no option for cloning a topic? It sounds to me like a basic administrative feature. I need it, for example, to open daily fast poll topics.
Last reply by Adriano Faria, -
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- 2 followers
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- 150 views
Hello, I am seeing in the ACP Active number of 400 in the Guest group. Are they unique users? When someone becomes a "guest"? What is the best way to reach them and make them registered
Last reply by Gary, -
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- 1 follower
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- 140 views
Hey there! Brand new to the platform and currently playing around with the theming capabilities. Using the manual editor seems to work fine, but if I try to create a new theme and hit the 'magic wand' icon, the editor will load on the right but on the left, the community seems to have an issue rendering successfully: If I change some colors and then build the theme, those changes will be visible on the live community, but not seeing my changes live makes the editor very difficult to use. I've checked out a few of the videos of Easy Mode in use, and I don't appear to be forgetting to fill in an option - steps seem to be to create a new theme, hit th…
Last reply by Marc, -
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- 2 followers
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- 102 views
Hello, I would like to know if it's possible to add a watermark to the images uploaded in any topic/comment. I've located an option in admincp to add watermarks. Screenshot attached. I usually use the control+v to paste screenshots or the upload imagine function in every topic. Will this option add the watermark to both the uploads and screenshots? Will the watermark be added to old images or the new ones alone? Thanks a lot.
Last reply by Marc, -
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- 4 followers
- 24 replies
- 1.2k views
When a new member posts a new topic or post, it requires approval. So far what I've been doing is approve the new post, then I have to go to their profile and remove them from the moderation queue. Is there a way to only have to approve their first post, then new members are automatically removed from the moderation queue?
Last reply by David N., -
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- 2 followers
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- 147 views
I tried to upload an image I had taken at a rowing event to the event's album using my Samsung Z Flip 5 phone. I was restricted to three sources: Camera | Camcorder | Voice Recorder See attached. I found one topic about uploading images one by one from an iPhone but no chat about an android. Have others had any success or know the tricks to making this work? Second question: has anyone succeeded in uploading multiple images from their phones to an album, perhaps using an external integration? Or are IPS users stuck with uploaded one image at a time, and .... only from an iPhone?!
Last reply by Marc, -
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- 1 follower
- 2 replies
- 159 views
For example we have https://domain.com and would like to have second mirrored community on the https://test.domain.com Is it possible?
Last reply by Gary,
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