General Questions
New to Invision Community or need general help on making use of the platform? Post your How to questions and requests for configuration guidance here.
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Whether you are new to Invision Community or looking to add something new to your site, post here for help from Invision Community staff and members.
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
4,378 topics in this forum
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i have been upgrade to v5, and paid the invoice ; Order #938873 Order placed September 12, 2023 but when i download ,it shows Current stable release: 4.7.17 , how can i get Invision Community 5?
Last reply by Marc, -
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This is just a curiosity, but sometimes there is no "current action/location" (such as "Viewing Forums Index, Viewing Private Messages" etc.) visible, like so: Are there some parts of the site that don't trigger an update for the current location/action?
Last reply by teraßyte, -
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I read that I wouldn't be able to edit templates. Are they still viewable? Currently for adverts, I have to alter the body class line in globaltemplate, how would I achieve this? There are also certain scripts I have to add to this template. I've also made various other minor changes but for display reasons, like changing the padding to padding-half that kind of thing. Can I no longer do this? 🤔
Last reply by Daniel F, -
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We have a paid membership forum area where an expert answers questions. These are usually long and open-ended so there's usually a long list of topics open and unsolved at one time. Is there a way to filter the topics on a forum for authors who are in a certain group (one that still has access)? This would be quite helpful for the experts in the forum to filter down to a list of unsolved topics only from people who are still current paying members.
Last reply by Marc, -
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- 235 views
Hello everyone, Is there a way to accept automatically the PII and deletion requests by members? If not, what modifications can be made with a plugin to enable this? Thanks.
Last reply by DreamOn, -
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I've saved a couple of charts but when I view them in "My Saved Charts" the calendar entries I set weren't kept. I must be doing something wrong?
Last reply by Gary Lewis, -
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Hi, Is there a way I can force changes to CSS on members? I am aware that changing the location of the CSS file will generally achieve this, but I presume this is not a practical option with Cloud. Many of our members will struggle clearing their cache. Would creating an additional CSS file with new CSS achieve this? (I could then remove it sometime down the line.) Does anyone have any idea of how long CSS is cached on android another OSs/browsers?
Last reply by Como, -
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- 344 views
hey there i just wanted to know when we can download the new ips5 beta i am existing to test it
Last reply by Gary, -
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I have a shortcut to clubs that you have joined in a navigation menu (index.php?/committees/&filter=mine). (we renamed to committees). So when you click on it it just acts like a filter shortcut. When you are on your committees page (the ones that you have joined) it displays them fine, but if you try to toggle via the list or grid display then it reverts back to the all committees page (clubs) which would be this URL index.php?/committees/ I take it when you toggle it stops the filtering and just reverts back to the all clubs page, anyway to make it not do that but just stay on the clubs that you have joined when you do toggle?
Last reply by Marc, -
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hi, I´ve seen there are "DataLayers". Sadly i did not find anything about purchases. Want to push data from a purchase to google tag manager / google analytics. Someone can help me or explain me how to do?
Last reply by Jim M, -
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- 141 views
Does IPS recommend Elastic Search 7.x or Elastic Search 8.x? I didn't see anyting in the Help Guides
Last reply by Jim M, -
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- 200 views
DelayedCount.php and Topic.php were modified. Im attaching the modified files, so you can check what happened.
Last reply by Gary, -
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- 1 follower
- 6 replies
- 475 views
With Zapier, how to limit actions to trigger only when new posts are made in a particular subforum? I don't see subforum limiting option.
Last reply by WebCMS, -
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Hello! We are trying to move our test site to a different domain, however we are unable to reset the license key via the Client Area. Would someone be able to assist with resetting our test license key? Thank you!
Last reply by Jim M, -
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Hey Invision, I am thinking of restarting an older self hosting license I have but I want to pay for it with a different payment method than the cloud hosted license I keep. Is this an option? So far I only know that if I save my payment details it will auto-charge those details.
Last reply by Jim M, -
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- 2 followers
- 6 replies
- 176 views
One of my members hid all signatures and then told me he couldn't get them back. Sure enough, I hid all signatures but when I go to my name and Ignored Users it says "There are no results to display". The snippet below is filtering by "All", but it doesn't matter what I filter by there are no results. What am I missing?
Last reply by Gary Lewis, -
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Hello Even after entering the physical address in the general settings, when users add their addresses to "My Detalles" they see a country that is not relevant for either the site or the users. This may be confusing to some users. How can this be fixed? How it can be changed by default to:
Last reply by Your Synergy, -
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Hello lovely Support people! I've been using Invision Community as part of the Squarespace Circle Forum and decided to try it to build a community forum for my own website. What I'm trying to achieve is a seamless integration with my website so that my customers do not leave my domain and have access to all Invision Community features without leaving my URL. Is there an embed script that would enable me to do that on my site, please? Thank you in advance of your help. Miguel
Last reply by Jim M, -
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- 2 followers
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- 226 views
Hello, I want to know if integration with Gmail scales up the number of users who register for my forum. Can I see how many people registered with Gmail integration? Maybe Google Analytics could help?
Last reply by AlexWebsites, -
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- 13 replies
- 346 views
After update (manually per ftp) forum is not working
Last reply by 4akpa, -
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Hello, I can't seem to find the "Tell A Friend" box anywhere to add to my front page. I've been searching and haven't found it. Thanks, BB
Last reply by teraßyte, -
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- 1 follower
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- 155 views
I don't know if this is a "general" or a "technical" question, but will start here. Our forum was converted from Nabble a bit over a week ago and today I discovered that the polls we created don't seem to have come over. The polls in question are in Vendor Reviews & Ratings, and the first one that shows up is U-Tech Center. And the error message is [[Template core/global/global/poll is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] I've added a poll this morning via InVision and it works nicely. But I don't have a clue what to do about the error message and don't see the "support tool"…
Last reply by Gary Lewis, -
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- 3 followers
- 7 replies
- 309 views
I cannot see terms at bottom of page how to add terms and conditions and if i also want to add refund policy page
Last reply by Saurabh Jain, -
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- 2 followers
- 4 replies
- 179 views
Hello -- My auto-generated-by-Invision site map (crawled by Google Search Console yesterday) is claiming to have 34,554 pages on it. Yet my site is running at 17,752 blogs + 49,025 posts = 66,777 potential pages that should be on that site map unless I'm missing something. Any idea what is causing the difference? Thanks, Eric
Last reply by Jim M, -
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- 1 follower
- 3 replies
- 269 views
Hi, Is it possible to bulk delete memebrs from my system? I need to do a cleanup from my user base Thanks
Last reply by Jim M, -
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