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Jim M

Invision Community Team
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Everything posted by Jim M

  1. You may wish to read through this topic to find your answer:
  2. At this time, existing licenses are able to upgrade their license to our new licensing terms and pricing if they wish. However, there are no requirements to upgrade your license and renewals will carry forth on existing licenses as they are. We will make an announcement with more information before a requirement to switch to the new license terms/pricing.
  3. Please create a new topic for any new questions so they can get addressed properly 🙂
  4. Unfortunately, this isn't something I can replicate myself via the UI. Would recommend reaching out to the user. Then disabling all third party applications/plugins and switch to an unmodified theme to see if you can reproduce the issue again by reacting to content. If you do, please let us know the steps which you arrived at the issue.
  5. I'm afraid, we no longer offer selecting applications. We have made several changes to our licensing so we can continue offering our great software for our self-hosted clients moving forward. Sorry this does not meet your needs.
  6. Our licensing has changed since you have purchased your previous one. You are purchasing all applications but the price has come down.
  7. Your software is running over HTTP. Is your server attempting to do a redirect to HTTPS by chance? This could render in an error in the AJAX request which is done to complete the reaction action. You can check your browser console by hitting F12 on the keyboard in most browsers and go to the console tab.
  8. I'm afraid, their config is set to /forums so that would not be the case.
  9. Version 3 has not been supported for some time so I would recommend upgrading to version 4. This not only should solve your email issue but solve a plethora of potential security issues which would be in a software product that is not supported.
  10. This is not possible, the software has to be in the same directory.
  11. Are you attempting to paste these as a closed tag system or all in one content piece?
  12. I'm afraid, the only way to search by tags would be by selecting it in advanced search: You're more than welcome to create a topic in our Feedback forum for any changes you'd like to see.
  13. I’m afraid, that would be up to the author to provide you the files should they wish to. We would not be able to provide you that.
  14. The best way would be for the author to correct the error with the uninstall in their application there. If you have reached out to him and the third party application is causing havoc for you, we can take a look at uninstalling it for you but this should be treated as a last case scenario as we can't be doing this in every case, unfortunately.
  15. No worries 😉 Yep, there is a topic in our Feedback forum for this vary item. You can comment there to show your support 🙂
  16. Think by Marc, you mean me 😛 The documentation may be out of date but I presume this would be events on your account as you would not want to connect to other accounts with our integration.
  17. You would need all events. Let us know if you have any questions after reading that guide which Nathan posted 🙂
  18. Just a quick comment. In my years of being a server administrator, before making a large change, I typically recommend taking a backup right before so if you need to restore, you lose less. Think of it not about having a backup from earlier but if it was at 5am, what have you done today? Is it worth losing that if you can help it? 🙂 Most backups take a few minutes to run so just food for thought.
  19. There was a slight attack at 1pm EDT but the system scaled and is working again. Could you please clarify if you're still having an issue? I am able to access your community. You can watch our status page for information on this too.
  20. At this juncture there is nothing to fix, I'm afraid.
  21. Looks like Stripe has this feature in beta so is relatively new. Would recommend posting this in our Feedback forum if it's something you'd like to see in the software.
  22. All templates would be set in your Database's settings or Category settings if you have allowed for them to be different from the original. If there is an example where you have set this correctly but are not seeing it, please let us know the Database and, if applicable, Category.
  23. I opened a ticket for you to get more information. Please check your email for further correspondence. To open a ticket in the future for Cloud issues, you can go to Client Area -> Manage Purchases -> click your Cloud package -> Support.
  24. Seems like an attempt might have been made to upgrade to latest from information we have on the site. I would check what @Adriano Faria mentioned with the PHP compatibility test first. Then move on to ensure everything is functioning as it should. If all is good, try going to /admin/upgrade afterwards to see if there is an upgrade available.
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