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Jim M

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Everything posted by Jim M

  1. Jim M
    I have gone ahead and done that for you now 🙂
  2. Jim M
    As mention previously, the time displayed in the screenshot from our software will be in UTC so the 7 hour time different between Pacific and UTC is expected. However, your server time is still off from what is expected from a master time clock in UTC. Your hosting provider would need to correct this.
  3. Jim M
    Please note the "UTC" in your screenshot from our software. We convert all date/time to UTC for this evaluation. Please note that even if your server time is a few seconds off, this would cause issues with interacting with third party services, like RECAPTCHA. You would want to contact your hosting provider for assistance here.
  4. Jim M
    No problem. Happy to help!
  5. Jim M
    Both CAPTCHAs appear to be loading with a working key. However, the CAPTCHA result is getting rejected. I would advise reviewing to see in ACP -> Support if the time of your server is off. Even if off a little, this would cause Google to reject the CAPTCHA. If that does not work, I would advise disabling your third party applications/plugins and switching to an unmodified theme to see if that helps. Something is disrupting the signal going out and coming back so we would need to test it all.
  6. Jim M
    This screenshot shows reCAPTCHA V2, which is different from your screenshot above which is showing Invisible reCAPTCHA. Could you please clarify which one you're setting up?
  7. Jim M
    non-programmatically? no.
  8. Jim M
    You’ll want to contact your SMTP provider for assistance as that is coming directly from them.
  9. Jim M
    Have to remember not everyone is a programmer 😉 . I have tagged one for assistance.
  10. Jim M
    Glad to hear you found the issue!
  11. Jim M
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  12. Jim M
    I have created a ticket for you so we can discuss account matters in private. Anyone else who finds this and needs to discuss account matters, please us our contact form to reach out to our Accounts inbox: https://invisioncommunity.com/contact-us
  13. Jim M
    The post is from 2014 so it could be when you upgraded to version 4 something broke here. Is this happening on even recent (or more recent) posts?
  14. Jim M
    You will want to read the rest of my post to see how to restrict guests from viewing profile. There is a guide I linked to which will detail how to disable permissions on modules 😉
  15. Jim M
    This would only control first-party cookies from our software.
  16. Jim M
    Sorry, I am not quite sure what you mean. There are cookies which are required by our software and without them, it would not function.
  17. Jim M
    "Integrate" is such a vague word which could mean simply grabbing a simple dataset or something significantly larger so without further information, it is really hard to say. However, we have REST and GraphQL APIs plus Webhooks so there are certainly ways to get data out/back in and perform actions when something happens on your community. For more, you can point your developer to our Developer Resources: https://invisioncommunity.com/developers/ Theoretically, they could even extend some functionality of those items, if they do not fully meet your needs, via a third party application/plugin so lots of choices.
  18. Jim M
    I'm afraid, hiding the profile photo (avatar) is not possible with default permissions and would require a customization. You can prevent guests from viewing the profile though: Module permissions can be restricted to groups. Profiles is a module under System. Can read more about module permissions in this guide:
  19. Jim M
    Unrestricted moderators would have access as they are unrestricted in moderation so can edit everything. If general moderators are restricted, they would need to have relevant permissions or be a moderator of the Club.
  20. Jim M
    Glad to hear they resolved it 🙂
  21. Jim M
    Unfortunately, I cannot reproduce this. Please ensure though that the tag is inserted and accepted prior to hitting return on your keyboard (if this is what you are doing).
  22. Jim M
    The datastore there is not able to be opened on your file system or it cannot write to your file system. It could also be that your server is writing too slowly to the file system when the block cache expires and someone is accessing the site in between deleting the old cache file and the new file becoming available to be accessed. You would need to contact your hosting provider or server administrator for assistance on that. The alternative is that you can switch from file system to database for data store in ACP -> System ->Advanced Configuration -> Data Storage. Keep in mind that this would have it's own drawbacks, if your database server is not optimized, etc...
  23. Jim M
    Only the main content type of the record can be transferred to a forum topic and searched. Anything further would require customization.
  24. Jim M
    Where exactly were these images uploaded? I do not see that they were uploaded to the Database record itself. Therefore, if they were uploaded to a content piece which has now been deleted or hidden behind permissions(like a message), these images would also be deleted or inaccessible.
  25. Jim M
    Are you performing a transfer of your image storage to your own bucket or anything else? Could you please provide us the URL?
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