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Jim M

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Everything posted by Jim M

  1. Jim M
    After logging into your community, I was able to find what I needed but using the same settings, I am unable to reproduce this. I have, however, turned this into a ticket so we can investigate what is happening here more closely. It seems there are a lot of configurations done to your environment so we will need to inspect this to see what may be happening here. Please watch your email for further correspondence.
  2. Jim M
    I'm afraid, it is not correct, which is why we sent this. Please respond with any further questions or concerns in the ticket.
  3. Jim M
    I'm afraid, we would require what your members are getting approval for moderation. That is not included in what you have provided so we would require more info.
  4. Jim M
    We would need to know what is causing moderation approval here for your members. Guest group would not be impacted by this. Yes, it is indeed. I moved the topic here for you 😉
  5. Jim M
    I'm sorry you feel we are not responding but we are actually awaiting information from you to proceed. Please check your email inbox for the address we have on file.
  6. Jim M
    Could you please let me know what moderation restrictions you have imposed here that require approval? I tried with group-imposed moderation restrictions, and I am unable to reproduce what you mention here. I am correctly getting the registration form and only have my guest's content show when I complete the registration process. Bugs, issues, etc... would be submitted to our Support forum as support is required to aid you resolve the issue, tell you if it functions as intended, etc... Feature suggestions/improvements, software/company feedback, etc... would be submitted to Feedback as this is more product/company focused and non-support oriented, it will not fall under our usual SLA 😉 .
  7. Jim M
    I would advise disabling third party addons/themes and testing again, this is not how Post Before Register functions. Moderators would not see the post if configured correctly and nothing is causing it to function incorrectly Please also post things like this in Support rather than Feedback.
  8. Jim M
    Please be advised I have moved this to a ticket so we can take a look at this more closely.
  9. Jim M
    This is not something which we offer at this time.
  10. Jim M
    Glad to hear things are working again.
  11. Jim M
    You would have received an email from us on December 26th.
  12. Jim M
    Did you just recently upgrade to PHP 8.1.27? If so, it looks like you have opcache in place, could you please flush that for good measure? It should have during the upgrade but like to be sure. You will also want to upgrade to the latest release. Additionally, could you please ensure that PHP 8.1.27 is installed in all directories as well? This is peculiar that you are getting this error unless somewhere across the way something is incorrect. While we're at it, please ensure that all required modules are installed:
  13. Jim M
    It's worth noting that you have quite a few customizations on this site as well so it would be worth checking if you modified the email templates, as mentioned above. However, we would require access to assist you further as well it seems: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  14. Jim M
    We would need to know your URL if you still require assistance.
  15. Jim M
    You may wish to do a fresh installation to get those database table names into a new database that you delete later. Before you go through all this work, did you just recently install your Invision Community software? Is there anything you want to keep? If you just recently started and don't have much, you could just create a new Invision Community installation into a new database and then delete the Invision Community database tables from your WordPress database.
  16. Jim M
    You would want to contact a server administrator. Typically, it can be numerous issues from performance to configuration. I’m afraid, not something we can narrow down from a software support point of view.
  17. Jim M
    You will want to contact your hosting provider for assistance. 502 Bad Gateway is a hosting error.
  18. Jim M
    Could you please clarify your license URL? It does not appear on file and the expired license you have (which would not be eligible for support), does have a lot of modified items.
  19. Jim M
    I'm afraid, that is the functionality where the software currently exists today. You're welcome to make a feedback topic to change that. However, that is not something which will likely change in the 4.x product line.
  20. Jim M
    You would need to ensure that your email templates in ACP -> Customization -> Emails are up to date. If you have modified any, you may wish to simply revert them back to the original.
  21. Jim M
    Oh apologies, if you are changing to January 3rd, 2024 at 6am. This is not possible as this is in the past. Future Publish can only do to the Future.
  22. Jim M
    Ah, ok. Guess you're impacted by that issue too with accessing our servers for auto-upgrades. You can perform a manual upgrade or just using English on your computer if this is an urgent need till we resolve some issues with accessing our servers.
  23. Jim M
    Thank you, testing this myself on your installation is not rendering this issue. Could you please try applying the patch in ACP -> Support. Then please let us know what language your computer/OS is using? As it is creating a different timestamp then English US does.
  24. Jim M
    You would simply create a new language pack and it will make an unmodified one. If you would like me to do this, I can. Dates are handled by the language pack and locale so any edit may cause consequences.
  25. Jim M
    I'm afraid, while it may be English, it is customized.
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