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Jim M

Invision Community Team
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Everything posted by Jim M

  1. Sorry to hear that you may wish to leave our platform and software. As Nathan mentioned, you won't have access to our database servers as we are a SaaS platform and we do not allow any of our clients access. Afterall, not having to manage or deal with databases is one of the reasons individuals choose our cloud 🙂 . We can provide you a database backup, simply submit a ticket or comment here if you would like me to convert this to a ticket and we can assist you with the backup.
  2. I'm not quite sure what you mean is valid. You would need to directly access our software's ACP instead of going through a bookmark for the reasons I mentioned in my reply. You should have received a 403 from your hosting but if anything, it is worth testing to ensure that any requests are not interrupted.
  3. Please ensure that all replies are in English. I'm afraid, that is all we can read here 🙂 . The mod security rule there has been tripped, you'll need to contact your hosting provider.
  4. If you have changed your server configuration and now things aren't working you would need to double check your server configuration. It looks like you're unable to connect to Amazon S3 and that is the root of your problems. I'm afraid, this is outside our scope of software support. You may wish to revert your changes and/or contact a server administrator for assistance.
  5. As you're coming in from a bookmark, the link you're attempting to visit may have expired, be old, etc... I would advise going in to the ACP directly and not from your bookmark by going to yourbaseurl.com/admin
  6. It would be one of these two which are referenced in the error: applications/drives/hooks/drivesData.php applications/membersshop/hooks/MemberHook.php
  7. This is typically caused by the CORS setting on your server. I'm not quite sure what you're referring to here or expecting as we do not support TypeScript. We encourage you to post anywhere in our Feedback forum that you feel is lacking. We can of course get to that as time allows and it makes sense for us to do so.
  8. IPS Connect no longer exists since around 4.3. It was phased out for OAuth2. If you have anything custom or third party referencing that, you would want to remove it.
  9. I'm afraid, there are several templates which are modified and there is a lot of custom CSS. Google Analytics and Facebook Pixel have integrations in our software so should not be injected into the templates to make life simpler for yourself. Keep in mind that any modification to a template would cause it not to be automatically upgraded so our software does not wipe out your modifications. Thus, the template would be outdated and therefore not be compatible with the latest release and cause your issue. You would need to ensure that your modified templates are compatible to reduce issues. However, before we even go down that road. As mentioned, you would need to switch to an unmodified theme to test the issue at hand here is with your theme or not. If you do not want to do that, I'm afraid, we are beyond the extent of support which we can offer you. As we do not support custom theme development so would not be able to inform you on how to correct that. It is worth noting that if it has been 2 years since your last upgrade, your modified templates are horribly out of date. Thus, you would want to switch to an unmodified theme to see if it is the out of date theme or not causing the issue. You also want to disable any third party add-on to ensure outdated add-ons aren't influencing the outcome of your UI.
  10. I'm afraid, you are not running a stock theme, there are numerous CSS and template customizations. You have a customized theme and you will want to work with your theme's author for any issues or revert to an unmodified theme.
  11. Yes, that is a PHP version check and you are not running PHP 8.
  12. Your cron command is likely still pointing to use PHP 7 so you will need to change it to PHP 8. Likely you were on a version of Invision Community that still worked with 7 so you weren't getting this error. Checking your cron task is the first step. If you are unsure how to do this, please contact your hosting provider or hire a server administrator. If you need assistance in performing this, you can find third party providers at the list here: https://invisioncommunity.com/third-party/providers-directory/
  13. You'll want to contact your hosting provider if you are unsure how to do that.
  14. While the Topic Feed block is standard, your theme can manipulate it and how it looks so you would need to check on an unmodified theme.
  15. Yes, the RSVP box will be on the right now. Lots has changed when moving from Calendar to Events.
  16. You would want to revert any which have been customized and have /calendar in the FURL. On the right-hand side, there will be a revert button. Should look something like the circular arrow here below:
  17. Have you checked your Server Error log? It could be hitting a specific error and not being able to log on the System Log in our software.
  18. I merged your two topics. You'll want to check the solution quoted above.
  19. You'll want to check your FURLs and revert any custom FURLs that you have for calendar. This can be done in ACP -> System -> Advanced Configuration -> Friendly URLs.
  20. As Randy mentioned, support functions the same, for more than a year now we changed where you start it. You can create a topic in our staffed support forum at the link below and state your issue. If there is highly sensitive information, we have ways in the Client Area to obtain that information securely by our staff only or we can pass it to a ticket if further investigation is required. https://invisioncommunity.com/forums/forum/497-technical-problems/
  21. Haven’t gotten this email myself for my own developer account with them. Not to say this isn’t true but a short deadline of 2.5 weeks, nothing on their website, and a Google form, I would tend to lean that direction.
  22. Do you have link to this information? I do not see anything on their Blog about this change or in their API docs of an impending change.
  23. Please bear in mind it was a holiday Thursday - Sunday in the US 😉 . Someone will be with them as soon as they can.
  24. They have had issues for quite some time, I'm afraid.
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