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Jim M

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Everything posted by Jim M

  1. Jim M
    This would be in a ticket. You should have been emailed the correspondence.
  2. Jim M
    Looks like we have assisted you in another topic and brought this to a ticket. I will close this topic down for you 🙂 .
  3. Jim M
    Thank you. I do see something not right here so have moved this to a ticket for further investigation.
  4. Jim M
    Please temporarily disable Two Factor Authentication for the account on file so we can login. Thanks.
  5. Jim M
    Could you please provide us a URL to this record and ensure your credentials in the Client Area are up to date? I can then see what happened here.
  6. Jim M
    Are these URLs that have been copy/pasted in?
  7. Jim M
    You're welcome to post your feedback to change it to something in the Feature Suggestion forum if you would like to.
  8. Jim M
    You can utilize the following script to check your server’s compatibility: https://invisioncommunity.com/files/file/7046-invision-community-requirements-checker/ Minimum PHP currently is 7.2+ Minimum MySQL is 5.6+
  9. Jim M
    You should see it in your email.
  10. Jim M
    Sure thing, I've created a ticket for you to get further information about your new A record. Your nameservers would need to remain pointed here but we can add anything to your DNS which you need.
  11. Jim M
    Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩‍💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.
  12. Jim M
    Moved this for you to our advanced self-hosting assistance forum. If you are unsure how to move forward or need to move forward faster, hiring a server administrator or upgrading your hosting package to obtain this support may be the best idea.
  13. Jim M
    Just a warning: If you add an individual moderator permission, such as with their display name instead of with groups, the display name permissions would override the group permissions.
  14. Jim M
    Not in what I have experienced. I would recommend contacting your hosting provider or server administrator for further assistance as this would be outside our scope of support. Additionally, I can move your topic here to our advanced hosting assistance forum if you would like peer to peer help?
  15. Jim M
    This generally points to an issue with your MySQL server. Corruption, disk space issue, etc... Working with your hosting provider or server administrator is advised here.
  16. Jim M
    To confirm, this is Javascript which you or your users are purposely adding to the description? This is the only way to reproduce this as this Javascript is not a part of our codeset.
  17. Jim M
    I'm afraid, the granularity that you're after here with a moderator group having different permissions per forum is not really possible here. While you can provide moderators control over only specific forums, those permissions would be the same across those specific forums you select. I haven't tested this but you may be able to create this as separate groups and assign it as secondary groups.
  18. Jim M
    Unfortunately, this is not something which 2 colleagues of mine and myself can reproduce on your community. I also cannot reproduce this myself on a test instance uploading images as advertisements. Do you have any one else reporting this? Have you tried this another computer or device? Sounds like this is local to yourself at the moment as we have tried to reproduce this. I can only explain it via a bad connection, bad cache, or something else local to the computer causing this disruption.
  19. Jim M
    I have marked this to a developer to confirm if what you're experiencing is as expected. Someone should reply as soon as they are able to. If so, we may need to move this to feature suggestions and evaluate this for the future (if possible).
  20. Jim M
    Following along it seems this user posted this via HTML? I would advise only providing HTML/Source editing to those who you completely trust. This way you avoid things like this that may be odd or cause undesired behavior.
  21. Jim M
    Can see the following guide which will cover purchasing and installing our applications for an existing self-hosted community:
  22. Jim M
    Background tasks run in order they are added. After an upgrade posts are rebuilt then the search index. On the Dashboard in the ACP you can see the current order of tasks. No. Upgrade procedures are done. Posts are not rebuilt though as it would mean the upgrade process for some sites would take days. It is handled post upgrade by the background tasks.
  23. Jim M
    The path there should be a hard path to the profile images. It is not virtual.
  24. Jim M
    Excellent! Glad to hear you found the issue
  25. Jim M
    Please be advised that dev installations are limited in support. Please also be aware that with your license, you are allowed to run 1 Live URL and 1 Test URL. To utilize your Test URL, please update your installation in the ACP to use your license key with "-TESTINSTALL" (no quotes) appended to it. You may wish to start over here as the 403 errors have me concerned that permissions on the server are not correct or ownership of the folders/files are not correct for you server. This can happen in cases of moving files around on your server and not an issue with the software directly. The CSS and Javascript for the upgrader are contained with the upgrade directory in your /admin directory so frankly, should not be having an issue unless there is a larger issue at hand on the server with accessing files.
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