Jim M

Excellent. Glad to hear you've found the issue.

Please be advised I have moved your topic to our Community Support forum for help from the community as this would require customization and further details that are outside our scope of support.

Please switch to an unmodified theme and check if the issue still exists. If so, this is likely your custom theme and will need to be resolved by the author. If you are the author, you will want to manually compare the templates modified to their unmodified counterparts to find the missing code or issue. 

3 minutes ago, 361717_1415822444 said:

"At top of the page", I mean at the beginning of the topics with pinned topics being delineated by a different color background or frame/box around them.

Pinned topics currently appear at the top of the list for the forum which they are a part of. A custom theme might be able to provide the color background or different appearance you're wanting but that is not something by default is applied in the default theme and outside our scope of support, I'm afraid.

Are the links that you're clicking to arrive at these variations each part of the software or are they manual links which may be outdated in your system?

43 minutes ago, Artem Lesin said:

 

did as you wrote, a day passed did not help. 

http://vlige.ru

Please be advised I have updated your license URL on file so please refresh the license in the ACP and you should be all set.

12 minutes ago, LDDG said:

I see but I also see how convenient it would be. Just like the ability to add forum topics or Pages articles via the +Create menu link, I can see the logical thing to do is to add products to the Commerce Database as well via this route. Oh well, I was just asking if there was a way to do it but I guess not.

Keep in mind the Create menu contains content which can be created logically from front-end users. Whereas, the ACP is for admin created items. Products can only be created by admins and not users so it makes sense logically to keep it in the ACP.

You’ll want to check the email error logs to see what is being reported there and then contact your email provider if there is an issue being reported by the email server. I’m afraid, server support is outside our scope of support but happy to move this to the community-based server forum if there are no questions with our software. 

2 minutes ago, Sonya* said:

Wrong license key.

Thank you!

@Artem Lesin, you do not have a license URL assigned in our Client Area. Please go to ACP -> System -> License Key -> re-add your license key. This will hopefully correct the issue. If not, please let us know your URL and we can add it to see what is happening here.

Sorry, we can only provide support in English. While I was able to translate your text here, I am unsure what the error message says. If you can post here the English translation of the warning message, we can assist.

Hi there, @Stan Jensen!

Few things have changed around here (as you can see 🙂 ), you should have received an email detailing these changes to the email address on file as you are a self-hosted client. The main avenue of support will be through our forums here: https://invisioncommunity.com/forums/forum/497-help-support/ . However, self-hosted clients will still have email support till 2022 (please see your email for exact date as it will depend on your license expiration). It is worth noting that the support policies have not changed, just how you start a support request.

Looks like we have an accounts and sales inquiry from you in our ticket system but no recent support tickets. I have replied to you to see what you require assistance with.

If you did not receive any of the above emails, please ensure that the email address on file is accurate and check your spam folder please 🙂 . 

Please also note I've moved this to our Help Support forum so we can keep better tabs on this topic.

Furthermore, on your original subject, are you still having issues with the download extracting when upgrading? Please ensure that your file permissions are set correctly and the owner of each folder/file is owned by the correct group/user for your web server.

Things seem to be working fine here when clicking "Support Request" in the Client Area. If you're not getting a popup modal with options for forum or submitting a contact request after clicking the Support Request button below, you may want to clear your browser's cache:

Did you perform the troubleshooting steps mentioned in my post?

I moved this to our Feature Suggestion forum to be evaluated as tabbed topic feeds is not something we have at the moment.

What would a "category" be defined as to you? I may not be understanding from the screenshot provided here. There are various ways to filter topics in a Topic Feed and tags can be used to find similar topics in that respective block as well.

1 hour ago, nodle said:

Ah so a Microsoft problem then, thanks for the information. 🙂

Correct. If you're utilizing Windows, it would be them which needs to update their emoji font.

8 minutes ago, Chris Anderson said:

For the time being you can use this to create a request:

Sorry for any confusion but can always reach out here in this forum or in the Client Area location above.

Just to add on to what Mark said, while you are more than welcome to use your software on version 3, it is extremely recommended to upgrade to the latest release of version 4 as version 3 is no longer in development and no longer receiving security releases or bug fixes.  Let alone the infrastructure (PHP, MySQL, Apache, etc...) which is required to run version 3 also is no longer supported by their respective authors so it is highly recommended to upgrade our software and your infrastructure so you are not at risk, and receive bug fixes, support, etc...

Have you looked at our Guide here which covers the setup of our OAuth2.0 login handler?: 

21 minutes ago, 403 - Forbiddeen said:

Thanks, i've create the page. Now i only want to know how i active the comments on this page?

 

Only Pages Database record will have the ability to have comments/reviews. Standard pages will not.

Please read the following guide for information on using our software as the server and WordPress as a client with our built-in OAUTH login. 

This is simply drawing your attention that you have a third party theme in the event you were encountering problems. If you’re not, nothing to worry about 😉 

3 hours ago, nodle said:

Thanks @Marc Stridgen. Flood control isn't an issue, it's just so many spam entries that it's really hard to tell what people are searching for through all the spam. A suggestion for a future update would be an option to enable the captcha option in the ACP to apply to the search function.

Just out of my own curiosity, is this something that has just come to light or something you've been dealing with for a while? There may be solutions like @Randy Calvert said with blocking requests from countries you don't service up the server/network chain.

I've also moved this to our Feature Suggestion forum so we can get this considered for feedback.

2 hours ago, La Jobe said:

Yes, rewrites are enabled on my server.

Doesn't seem we have an URL on file for you or you are using a local instance. Could you please verify that rewrites are working by enabling rewritten URLs and following the instructions in ACP -> System -> Search Engine Optimization. Some local development servers require a little effort for rewrites to be enabled so want to ensure they're working and not just a false positive here.