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Jim M

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Everything posted by Jim M

  1. Jim M
    Unfortunately, that would indicate a data issue inside the database. I'm afraid, version 3 is no longer supported, and this includes upgrades as these legacy upgrades generally turn into data conversion issues from previous third party data and more. To obtain assistance with your upgrade, I would recommend reaching out to one of the following third party providers: https://invisioncommunity.com/third-party/providers/?advanced_search_submitted=1&sortby=primary_id_field&sortdirection=asc&content_field_124[1]=9
  2. Jim M
    The browser conversion tool can take some time to operate as it is slower, especially on larger database sizes. If you reload the page, do you see any progress? Do you have access to your server via SSH? If so and you have a large database, it may be better to utilize the CLI tool to complete this process.
  3. Jim M
    Please note: I would not recommend editing the database directly. Often these errors would indicate that a user has an outdated saved in their browser (or password manager) and even if they are typing one it, the browser may be overriding it. If you are able to have them try a different browser or incognito mode where this doesn't happen, it would be advised. If it is still happening, do you have an example user I can look into here?
  4. Jim M
    I replied to your ticket which is in and an update is needed for our software on your community. Once that is done, if you're still seeing an issue, please let us know in your ticket.
  5. Jim M
    In 4.6, you will want to click the Support button in the top right. The PHP area on the Support dashboard will now tell you what modules you're missing.
  6. Jim M
    Unfortunately, you cannot use CloudFlare and our Cloud on a root domain. The root domain will need to be directly connected to our Cloud by changing your nameservers. You can setup a sub-domain in your DNS which is hosted in CloudFlare but you will need to utilize the bypass mode in CloudFlare (e.g. make it a DNS hosted record only). Ultimately, you're paying us to provide and manage for you an enterprise-level cloud environment which is fast, reliable, and secure, there is no need to add CloudFlare on top of it 🙂 . If there is a feature you're looking from CloudFlare, please ask and we can let you know if it's available.
  7. Jim M
    You're very welcome. Glad to hear you've found what you needed.
  8. Jim M
    This would, unfortunately, be the SSO if they are not being logged in correctly or passed to the community once they are logged in.
  9. Jim M
    It is indeed.
  10. Jim M
    If you've modified the title meta tag in ACP -> System -> Search Engine Optimization -> Meta tags. This would a place which overwrites that.
  11. Jim M
    I have moved this to a ticket so that we can further investigate this for you. Please see further email correspondence for next steps.
  12. Jim M
    The simple answer is it is designed to function that way due to the purpose of those pages. You're welcome to perform what Randy suggested or provide your suggestion to change in our official Feature Suggestion forum.
  13. Jim M
    Are you using any add-ons in CloudFlare, RocketLoader, or anything else? If so, please disable those. It may be best to completely disable CloudFlare.
  14. Jim M
    I have tagged this topic for review by one of our developers to see why W3 is throwing this error on the sitemapindex property and the namespace key used. However, looking at my own community both Google and Bing webmaster tools are stating the sitemaps as valid so there isn't immediate cause for concern that sitemaps are unreadable by search engines at the moment.
  15. Jim M
    You would need to contact the author if they are unable to authenticate via your third party SSO.
  16. Jim M
    To add to what Mark said, there is an option in version 4 to adjust the content view behavior for streams in Account Settings -> Content View Behavior. Here's the direct link: https://invisioncommunity.com/settings/links/
  17. Jim M
    Unfortunately, the "Carnity" theme has customizations done to it. You can tell this by looking at the "Customized" label to the right of the row in ACP -> Customization -> Themes. The "Default" label would not mean this is our default, unmodified theme but rather it is the theme shown to users who have not made a theme selection. The green "Invision" label would indicate that the theme is unmodified.
  18. Jim M
    I'm afraid, I am not seeing an underline on the Google Review. Could you please let me know the browser and operating system you're using?
  19. Jim M
    Please clarify the steps you're taking. If you're copying the rich text and pasting it into a new WYSIWYG editor and have rich text formatting enabled for pasting, this indeed would copy over. As you can see in the screenshot below, you have an underline selected in the toolbar and it is applying this formatting as instructed. Again, please clarify steps taken.
  20. Jim M
    If this was created via the WYSIWYG editor, highlight it and click the underline button in the editor toolbar. If this was created via custom HTML, remove the underline elements. I'm afraid, custom HTML is outside our scope of support.
  21. Jim M
    This is added in your WYSIWYG editor or custom HTML and not part of our theme, I'm afraid. You would need to remove this from the WYSIWYG or custom HTML.
  22. Jim M
    Sorry, this is not possible. Commerce can only be managed from administrators in the ACP.
  23. Jim M
    This is not something which is wrong with your site but a recommendation the tool you're using here to avoid using unload events in Javascript. The file it is referencing is a core file in our Javascript. I am happy to move this to our feature suggestions if you would like? However, currently, this is intended to be there.
  24. Jim M
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  25. Jim M
    The follow notification are sent instantaneous so would not be handled by a background task. If the smaller follower count topic is faster than this would not be related. You would need to continue to investigate your server for an issue, I'm afraid.
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