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Jim M

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Everything posted by Jim M

  1. Jim M
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  2. Jim M
    For 500 Internal Server Errors, they are very much like the check engine light on your car. It says there is an issue but not what or where. You would need to obtain the server error log entry for this issue from your web server. Please contact your hosting provider if you require assistance. Often these are related to processing the upload to the server so working with your hosting provider may be a good idea from the start as you may need to go back to them anyway.
  3. Jim M
    I'm afraid, this block itself, does not come with any restrictions. You can suggest this for a future release in our official Feature Suggestion forum for further evaluation/filtering.
  4. Jim M
    Unfortunately, before we can proceed with support, it looks like you are hiding our copyright/branding line "Powered by Invision Community" but did not purchase the copyright/branding removal license. By the license agreement, this is required to stay 100% visible on all pages or you will need to purchase the removal license. Please restore this to all pages and ensure nothing is covering it and it is 100% legible or purchase the removal license from the Client Area.
  5. Jim M
    You can utilize the Ban Settings in ACP -> Members -> Ban Settings. However, it would be strongly encouraged to not allow guest posting as you will always deal with spam in this configuration.
  6. Jim M
    Coincidence in accessing when the servers were scaling to fit need 🙂 . Very rarely happens that this is visualized as it is very quick that it is unnoticeable.
  7. Jim M
    Please clear your browser's cache and try again 🙂
  8. Jim M
    Just wanted to wanted to let you know here, if you didn't get our email, we were able to add these records to your DNS for you. In the mean time, if you are needing any further records added to your DNS, you may choose to setup an alternate contact account with a gmail (or other email service). Can see this to set that up: https://invisioncommunity.com/4guides/getting-started/giving-your-staff-access-r366/ . This way you can interact with us over email in a private manner to set these up 🙂 .
  9. Jim M
    Unfortunately, with a working file, I am not having issues so I would suggest working with this and testing yourself too. Please contact your hosting provider for assistance here.
  10. Jim M
    Were the files corrupted in these instances? When creating a test, I am not able to reproduce this file with the same file they provided in 7212. Please see 7215.
  11. Jim M
    Unfortunately, it has been disabled for some time so maybe you were using a custom theme which had it removed in areas. This is not something new which we disabled.
  12. Jim M
    There are a lot of third party applications/plugins installed, some of which require updates. Please disable them all and try again. You will want to update any which are out of date as they may be required.
  13. Jim M
    Glad to hear you were able to resolve this 🙂
  14. Jim M
    Grammarly is disabled in our software as it causes some issues with the editor we utilizes.
  15. Jim M
    Could you please provide a ticket id which we can review that has an attachment with this issue?
  16. Jim M
    If you have email setup on your domain, you would need to provide us the DNS entries to have that function. Our software would not provided that. Till then, I would advise changing your email on file so that you can communicate with us over a ticket, as DNS entries are rather private in nature and shouldn't be communicated over an open forum.
  17. Jim M
    I've hidden your DNS entries you've provided here and moved this to a ticket. You can submit a support ticket for us to add entries to your DNS for you 🙂 .
  18. Jim M
    It follows the same restrictions as posts so you would need to change those in ACP > System > Posting. Alternatively, you may need to use your own custom HTML by enabling the ability to use HTML for your admin group. (Be sure to only provide that to individuals you completely trust as they can perform malicious acts using that)
  19. Jim M
    You could use a WYSIWYG block then paste the link of the YouTube video in the editor. That will behave just like anything else with the WYSIWYG editor.
  20. Jim M
    You would need to contact your theme's author then as it looks like this is a custom addition of an deprecated field.
  21. Jim M
    Unfortunately, this is not something which can be changed via a software setting. To change it, it would require a customization.
  22. Jim M
    That would be shown on their Purchase in the ACP.
  23. Jim M
    Sorry, there is nothing in our software at this time which controls this in ES.
  24. Jim M
    These would be your server's error logs, not our software's.
  25. Jim M
    Don't believe we ever heard back from you about what error is being generated from that 500 Internal Server Error in your server's error log. That would certainly outline an issue.
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