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Jim M

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Everything posted by Jim M

  1. Jim M
    "Placeholder" is just a text attribute. It doesn't tell the browser how to handle the data. That is the job of the "type" attribute. Which, if the browser is HTML5 compliant, it should handle "date."
  2. Jim M
    Oh, awesome! Glad to hear it’s working 🙂
  3. Jim M
    Was your existing pack upgraded? Unfortunately, it would be based on what the user who is receiving the notification. If not, may need to change it to the default translation. If that doesn’t work, we’ll need to investigate further. Please ensure FTP access on file is valid. Thanks.
  4. Jim M
    Sorry, believe there is a language barrier here. The block manager comment I made (below) is in reference to your video in the first post. --------------- To look at your "updaterecords" error, we would require access to your community. Please see below instructions: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  5. Jim M
    You're very welcome. Glad we could be of assistance 🙂 .
  6. Jim M
    What user are you using and what page are you on? Unfortunately, with our account on file, I am not able to reproduce this on your community index page.
  7. Jim M
    Is your custom language pack compatible with the release you're on?
  8. Jim M
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  9. Jim M
    What browser are you using? Unfortunately, in Edge, I am not having any issue opening Custom Blocks.
  10. Jim M
    Unfortunately, I cannot reproduce this on my own iPhone so I would suggest ensuring that they do not have any privacy filters/apps or on a network that might be blocking Twitter's CDN. It is very odd.
  11. Jim M
    Unfortunately, customization support is outside our scope of support. I would advise going through all modified templates on each upgrade and in this particular case, any that deal with login and registration.
  12. Jim M
    Thank you, please be advised I have moved this to a ticket to better investigate this issue. Please check your email for next steps.
  13. Jim M
    Please check all customizations in your email templates and temporarily revert them. Seems to be an issue sending out notification emails.
  14. Jim M
    We are not able to access it at all. I have messaged you our VPN IP address.
  15. Jim M
    Sure thing. Please let us know 🙂
  16. Jim M
    Yeah, these are bugs too. Thanks for testing! This seems to be present in old gallery so might be a platform restriction but included it just in case it's a bug we can get out of the way and cause less confusion 🙂 .
  17. Jim M
    Unfortunately, I cannot reproduce this. What I did was: Dashboard group. Uncheck all tabs and permissions but System, Overview, and "Can view Dashboard" Support group. Uncheck all tabs and permissions but Commerce, Support, and everything under "Support Requests" Providing those to a user and logging in as that user, I see what I expect:
  18. Jim M
    Think this is the key piece here. Thank you. I will test and get back to you here shortly 🙂 .
  19. Jim M
    To confirm, you're just toggling that on/off? You're not actually saving with that permission?
  20. Jim M
    Thank you for clarifying. Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  21. Jim M
    Could you please clarify? I am not seeing that.
  22. Jim M
    They would not be a verified member till that user's payment is marked as paid. This is kind of a catch 22 at the moment of purchasing through registration.
  23. Jim M
    Please submit any suggestions in our Feature Suggestion forum. Video previews will not pull for album or category covers. Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  24. Jim M
    You're very welcome. Badges can be either manually or automatically (via rules) awarded. Our guide here kind of covers the basic questions like this with some examples, that may help you out if you have any further questions:
  25. Jim M
    I have transferred this to a ticket but for future claims, you can utilize the Client Area as you are Cloud user and hosting items like this can be done via the ticket system there.
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