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Marc

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Everything posted by Marc

  1. Marc
    There is no way in which to manage these within the software at present, unfortunately. It may be worth taking a look within the marketplace however, as I believe there are 3rd party items in there which will allow you to manage these automatically
  2. Marc
    If you go to support in your Admin CP and apply the optional patch shown, this will correct the issue for you.
  3. Marc
    One can be created via your client area, by selecting your license then selecting support on that page. However if access is given within your client area, we can access it here. Unless it needs to be escalated, in which case we can create a ticket on your behalf
  4. Marc
    We cannot provide support for an instance we cannot access unfortunately. There is little point in a ticket being created for that reason unfortunately
  5. Marc
    We're aware and looking into that one also. Thank you for letting us know though
  6. Marc
    I have created a ticket for you on this, so we can take a look for you and see whats happening
  7. Marc
    As mentioned, it is something we are aware of, and will be resolved
  8. Marc
    Please could you provide me with the file you were trying to upload? Also, please ensure you zip this before uploading here so that its not processed. We can then get that looked at for you. As a cloud customer, you dont need to worry about the items mentioned above, as we would deal with that for you.
  9. Marc
    This already shows on the page title by default if there is a version added. The only place it doesnt show is the download listing
  10. Marc
    That is a function of your hosting. You would need to speak to your hosting company if you dont wish to get notification of undeliverable emails
  11. Marc
    Glad to hear it 🙂
  12. Marc
    We would not likely prevent support as long as you are using one that is a drop in replacement for a high enough MySQL version in any case. I have not seen an instance where we have not provided support because of a MariaDB instance, unless its specifically behind those MySQL equivalents. I actually use it myself on most of my own instances
  13. Marc
    These are part of the "post before register" feature. That email is sent out when a user has posted, but not subsequently entered valid registration details. The only way in which you would be able to stop those completely, would be to switch of post before register. You can see more about this here
  14. Marc
    We have a lot of users who do use MariaDB. From an official standpoint, I can only state we support MySQL 5.6 or above. As I mentioned though, many do use MariaDB as a drop in alternative to MySQL
  15. Marc
    Slow query logs are something your hosting company would switch on with your mysql instance to log any queries which are running slowly. It can help to find performance issues on your site
  16. Marc
    Ive just been clicking around your site, and it actually appears to be pretty quick. Are you seeing anything showing on slow query logs?
  17. Marc
    An invoice has now been generated just for that item for you
  18. Marc
    We can do this for you. If you can let us know which licence (abbreviate if needed), I can generate one for you. There is no way in which to do this automatically
  19. Marc
    A patch has now been released for this issue. Please go to support in your admin CP and apply the optional patch there.
  20. Marc
    Oh you dont want to be doing that. 😄
  21. Marc
    I was able to replicate this on my end also when using firefox, and have now put in a bug report for this, so that we can get it resolved in future releases
  22. Marc
    Could I check first of all you are using the latest release of firefox?
  23. Marc
    If you take a look at the one I have just added, I am using your images there. It seems the issue is actually on your end unfortunately. Check things like virus checkers or any plugins you may be using on the browser, but something there is interrupting the upload process there
  24. Marc
    It looks like it may actually be an issue with the files you are uploading there. I have just added a record with no issue at all on my end. Could you zip one of the files you are testing and upload it here so I can take a look?
  25. Marc
    Please could you ensure the account I have just created on your site just now has access to the front end pages application. We can then take a look to see what is going on for you
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