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Marc

Invision Community Team
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Everything posted by Marc

  1. Unfortunately, its not something we control. The date there is controlled by the locale, so the locale is giving the wrong format unfortunately
  2. You can carry on with what you are doing on the trial btw, Krishna. Nothing will be removed once you are approved. It simply removes the trial labels
  3. You would need to contact your hosting company unfortunately. The location you are referring to is set via the locale on your server, and the locale is setting it to that format
  4. Creating a theme using easy mode would be the only real way to make it any easier, but that would only be useful of course if you are creating a new theme.
  5. Have you also ensured you are selecting the correct locale in your language pack? Some areas are covered only by locale settings
  6. It depends on whether they have stored their card details when they entered them the first time. If they have, payment would automatically be taken. The user would leave the club if they no longer wish to pay that subscription
  7. Have you changed this on your invision community also? If not, you need to do this. Note, what you have screenshot there has no relation to https.
  8. Is this something you are still experiencing now? I am not seeing any issues on your site at present. If you are still having issues, please could you message me the IPs of the users concerned?
  9. Sorry to hear you are awaiting approval. Payments are sometimes held automatically for approval by management for fraud prevention reasons. This process typically takes up to 48 hours. Thank you for your patience and please accept our apologies for any inconvenience.
  10. Clubs comes with core. However you only get the ability to add items on those clubs related to the applications you have purchased. For example, if you dont have forums, you cant add a forum to a club
  11. Please see the following guide, which shows how you can change date formats
  12. You would need to ask that question of the author. They would be able to tell you if this is the case.
  13. Thank you for the feedback. Glad to hear 🙂
  14. Could you please give me an active example so I can take a look at exactly what is set up there? From what I have read, that sounds to me to be working correctly and by design.
  15. No problem. Glad to hear you got the upgrade through in any case
  16. I think you may have taken what I said above out of context there. What I was saying is if that is the way you are performing your upgrades every time, it is not the correct manner in which to upgrade. If there is a reason you are doing that, then this is really what needs to be addressed. Whats happening at present is it seems you are upgrading in a different manner to try and work around an issue, and in turn causing other issues (in this case multiple sets of tables). When really, you need to get the original issue resolved. Upgrades should really be painless to do. Of course, as mentioned above, we cant account for every scenario. There will be instances where 3rd party items cause an issue, where hosting doesn't fit with the latest release, or indeed there is a scenario specific to yourself that is a bug we need to resolve. But in any of those scenarios, it should only be painful the once. My advice at present would be if you have an issue with the automatic upgrade process, once you hit that issue, call out. Don't try to work around the issue. Also, do yourself a copy of your site using your test key. This way, if you are having issues, you can do a test upgrade on your test site, before upgrading your live site. We are here to help you at the end of the day, and if we arent aware every time, the issues will continue to occur.
  17. If you are adding exactly what you put second there, you are missing a semicolon at the end.
  18. Please could you provide me with some context about what is being done at the time here? Are you adding a card on file, or paying for something? Also, which payment method are you referring to here?
  19. Sorry to hear you are no longer continuing with your community. In your case you would be following the self hosted route mentioned above. If you are unsure on how to do any of those, please contact your hosting company who should be able to assist you.
  20. It is very much likely to be what Sonya mentioned above. You would need to use different images, or change your theme to suit
  21. You would need to contact your hosting company on this issue. The message you are getting there is coming from your server
  22. I have created a ticket for you on this so we can escalate to a developer. Someone will be in contact as soon as possible.
  23. As mentioned in your other topic, if you check System>Settings>Email Settings, you will see an 'Email Error Logs' button in the top right.
  24. This is actually something you can check yourself there. If you go to System>Settings>Email Settings, you will see an 'Email Error Logs' button in the top right
  25. Im not sure why every upgrade would be more painful to manage there. Are you doing this process every upgrade? If so, you really shouldnt be, as thats not the correct way in which to upgrade. With regards the tables, you need to do a backup and delete one set at a time. Only the tables which use your prefix shown in your conf_global.php file are the ones that are used. If your site is going down, its very likely you are deleting one of those tables. The best advise I can give right now would be to do it again, and then check what the actual error message is you are getting
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