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Marc

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Everything posted by Marc

  1. Marc
    It would seem so, yes. I suspect what is happening there is it's a combination of things, which is why you arent seeing it when you disable manually. For example, it may be something is not being cleared in cache when a plugin is disabled.
  2. Marc
    I can move your ticket to advanced self-hosting here, where people may be able to assist. We are unable, as part of support, to assist with how to run queries on your hosting unfortunately. You would be better not using something that is unmanaged if you are unsure how to run queries to be honest.
  3. Marc
    I think you are misunderstanding there. You need to add those details, so that we have details to access your site
  4. Marc
    Sorry, please could you provide more information as to what you are checking there, and what exactly you switched on?
  5. Marc
    This being the case, you need to revert to the backup taken before you upgrade, and uninstall forums from your admin CP at System->Site Features->Applications first of all. This is happening because you have an application installed that you are not licensed for.
  6. Marc
    If rewriting is not working, you need to follow the instructions given in the text there. If you are sure you only have the default htaccess in place, you need to contact your hosting provider as mentioned
  7. Marc
    Happens to us all at some point 🙂 Very glad to managed to get things back to a working state there
  8. Marc
    Using a fresh one as above would always be a good start. I would say here, have you checked to ensure your new hosting meets minimum requirements before you start? Moving really shouldnt be that difficult from one host to another.
  9. Marc
    There is nowhere to download them. They are installed with the software. Some items do indeed have number on them by default
  10. Marc
    You would not be able to install it from the marketplace once you have updated. You can only install items that are shown as compatible with your version of the platform.
  11. Marc
    Very glad to hear you like the new support method. We do indeed aim for support to be as quick as possible. 🙂
  12. Marc
    It was not something in which we could easily share, however as my colleague stated there, we have added into the latest patched release something that will resolve the issue during the upgrade process I see your issue has also been resolved in the ticket on this one, so you should be good to go. Please let us know if you encounter any further issues
  13. Marc
    Unfortunately there are no details on file for me to assist. The only error there is that the upgrade isnt complete, and you are using the wrong password. Could I just check with you that you are using the correct admin username and password? It should be the one you use to get into your admin CP at that point, and not client area. Please could you add your access details on file?
  14. Marc
    No problem. Just to let you know, it is very likely it's the fault of the ads themselves, as they will place themselves where they like, often breaking layouts
  15. Marc
    Thank you for sharing 🙂
  16. Marc
    Actually, just to add to this, you could potentially also rename "Recommended" to anything you like using the language system.
  17. Marc
    Feel free to post that up within our suggestions area for review 🙂
  18. Marc
    I can understand the need you are trying to resolve an issue for of course, and this should be posted in our suggestions forum. I was just pointing out there you really shouldnt be using IP address data
  19. Marc
    The issue on your site is being caused by the 3rd party item "(NB40) Pinned Posts 1.0.16" , which I have disabled for you
  20. Marc
    Of course. I was letting you know as I could have course see more than you could when looking at the tasks 🙂 Yours is a bug with an unrelated task. No problem at all
  21. Marc
    That is correct. Support changed quite some time ago to being done via the community. So you would post here as you just have done for support. We can of course create tickets on your behalf for escalation, access your details if needed etc.
  22. Marc
    While you could certainly add that to our suggestions forum, doing it in that manner I would suggest not doing. You are actually making an anonymous feature, far from anonymous. In fact its actually revealing data (albeit only part) that should probably be kept private
  23. Marc
    This is something that intentionally runs in the background. It can take time on larger sites. I See it started yesterday, and can take some time to complete. Unrelated in this case, Martin 🙂
  24. Marc
    Love the title 😄 I have actually seen this come up on another site, so got a ticket created for you on this. Someone will be in contact once we have taken a look
  25. Marc
    Glad you managed to get the issue resolved 🙂
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