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Marc

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Everything posted by Marc

  1. Marc
    We would not restore the data on your behalf. If you are unsure how to correctly restore to its last working backup, you would need to contact your hosting company to assist with this
  2. Marc
    What is it that you need assistance with there? As mentioned in the message, you need to check your cron is running on the server, or switch it to run with traffic
  3. Marc
    It sounds like the stream was changed. You need to edit the stream and make sure you have it set to "content only"
  4. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  5. Marc
    We would need examples of these in order to take a look for you. As mentioned above, you should not edit the database directly
  6. Marc
    Something in your theme is making the background and text white.
  7. Marc
    There are a couple of things which are likely to cause you issues here. First of all, please ensure you run all patches, as one relates to the queue task. You can do this by visiting Support in your admin CP, where you will see "Optional patch available" under the version number The second item is that you have tables which are not running in INNODB format. InnoDB database tables typically perform more efficiently and reliably than other database engines such as MyISAM on most modern hosts when configured correctly. It is strongly encouraged to ensure all of your database tables are using the InnoDB storage engine, and that your hosting provider has configured MySQL for InnoDB use.
  8. Marc
    You would need more information from your hosting company on this. As mentioned above, we need to know what is meant by mysql issue. Looking at your system, I am seeing nothing from a software point of view. It is worth noting that you have quite a few 3rd party applications installed. While they may well not be the cause, it would be sensible to rule those out first of all, by disabling them and testing where you are seeing it to be running slowly. The same would apply to cloudflare. You should remove that from the situation entirely. If the issue is with items showing a scrollbar for a short time, to looking like they are loading slowly, then you will need to install the optional patch that is showing in the support area of your admin CP.
  9. Marc
    Also note if you have added these in html directly and used any of our CSS classes, it may be that those have changed. Of course if its an external app that is formatting then its likely that is also using these
  10. Marc
    I'm a little confused as to what you have said there. If there has been a mistake on something in the marketplace, on something you already own, then of course we would take a look at that for you. Note, it will show you that it has an invoice for renewal if there is an invoice there. The only time it wont is if its expired completely. This isnt something that is happening straight away. There are emails sent stating you need to renew also.
  11. Marc
    That is on the desktop browser.
  12. Marc
    We cannot assist with how to fix the issue with 7.4 as that would be a PHP issue. However from the message above, that really looks to have reverted away from 7.4, and I feel that is what caused your issues
  13. Marc
    Yes, you can try 8. It looks to me like you arent on 7.4 there though, so I would suggest checking the with the requirement checker first of all https://invisioncommunity.com/files/file/7046-invision-community-requirements-checker/
  14. Marc
    OK so lets start with Edge. You should see the following, which is what you want to add. You will see similar on other browsers
  15. Marc
    Please check the PHP version you are using This appears to have changed to a version which is not compatible. You need to be on PHP 7.4 minimum
  16. Marc
    Please check within the manage purposes section of the marketplace and check to make sure you dont have any pending renewals https://invisioncommunity.com/clients/purchases/ Yesm we are indeed aware that it will not tell you about renewals in the marketplace at present, and you cannot renew via the ACP.
  17. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  18. Marc
    The confusion here is that while I understand its logged there, you have to have actually clicked that item in the marketplace in the first place for that log to have been created
  19. Marc
    If you are using a trial, this is likely why.
  20. Marc
    What browser are you using, then I can advise further? Yes, there is a PWA app which you would add
  21. Marc
    Before we continue, please could you upgrade to the latest release of the software. We can then take a look if you still have the issue, and get this escalated
  22. Marc
    Glad to see you managed to get the issue resolved. Please ensure you report this to the author
  23. Marc
    This is still an open issue at the present time
  24. Marc
    If you would like records adding, you would need to send in a ticket and we can add those for you.
  25. Marc
    I have left a message for you on this for our developers
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