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Marc

Invision Community Team
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Everything posted by Marc

  1. You cannoty link a twitter accouny because you do not have twitter set up. Without that, you will not be able to get any further. You need to follow the instructions here. Deleting the app has meant it is impossible for you to ever be able to do the above.
  2. You will need to readd it and get it authorised before anything else. At present, there isnt anything to assist with, as its not working due to not having it set up.
  3. You cannot get this to work without having the integration added to your platform. Im not sure why you would remove it there?
  4. Sorry Im a little confused. You said you reove the integration and the app from twitter. If this is the case, you would need to request the additional permissions, as mentioned.If you are seeing that in your system logs, then it is connecting. That message is from twitter
  5. You need to ensure you have requested the extra permissions from twitter in order for it to work correctly. Are you also ensuring you use their legacy integration? We are not yet set up with their newer integration
  6. Ah, no problem. Glad you managed to sort the issue in any case
  7. This is not something that is available at the present time on the platform. Please feel free to post this up within our suggestions and feedback area.
  8. Glad to hear you now have a resolution to your problem there
  9. Could you please confirm exactly what you were trying to add? I have tagged our developers in the meantime to see if this is something that would work or not, with you trying to use the variable twice
  10. Of course, its always better to ask if you're not sure
  11. You would need to post up within our suggestions forum in order for feature additions to be considered
  12. I see thats a translated string there. If you revert this to its default, does this then work?
  13. I have tagged our developers who are better placed to advise on this. Someone will respond as soon as possible
  14. Before anything else, please disable all 3rd party applications and try the copy function again. I suspect you have an issue with a 3rd party app there
  15. You would need to contact the author of your theme to update your theme to be compatible with the latest release of the platform. If you use the filter on the theme templates page, you can filter for templates that have been modified. It will also tell you this on the upgrade warning. Note its not stopping you from upgrading, its simply warning you that they are modified and will be out of date when you upgrade, so you would need to update those manually. There is a general guide on how to upgrade themes, which you can find in the following location, if you are doing this yourself
  16. It sounds like you have sent an invoice for a new subscription, rather than selecting to renew. You need to be selecting "general renewal", or when creating a new invoice manually, you should be selecting the renewal option, and not the subscriptions option
  17. Always best to use the latest stable release if you can, as it will tend to have the best performance.
  18. My apologies there. I clearly missed that myself 🙂
  19. No problem. Please let us know if you have the same issue again, and just respond to that same ticket
  20. There is no built in facility for this at the present time.
  21. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
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