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Marc

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Everything posted by Marc

  1. Marc
    In the first instance, please try recovery mode, which you can find instructions on how to use here. We find that generally these issues are caused by 3rd party items, and this will allow you to recover from this https://invisioncommunity.com/4guides/client-services/getting-support-r292/#recoverymode
  2. Marc
    Please go to support in your admin CP, and you will see an optional patch available. Please apply that and see if it resolves your error
  3. Marc
    There has been a patch created for this issue. If you go to Support within your admin CP, you will see "Optional" updates, which will fix this problem.
  4. Marc
    There has been a patch created for this issue. If you go to Support within your admin CP, you will see "Optional" updates, which will fix this problem.
  5. Marc
    There has been a patch created for this issue. If you go to Support within your admin CP, you will see "Optional" updates, which will fix this problem.
  6. Marc
    Thats always a good reason not to. 😄
  7. Marc
    There is indeed a patch for this one. Anyone else experiencing the same issue, please go to Support within your admin CP and apply the optional patch showing
  8. Marc
    I can see it happening there on my end too. However I cant replicate it at all on a stock install. Have you tested with default themes and default pages templates?
  9. Marc
    Thank you for letting us know, and glad to hear things are working.
  10. Marc
    This is currently still being looked into at present. Please note, its unlikely these would be looked at over a weekend period
  11. Marc
    The only way you will know the answer to the last question there would be to ask the author of that application. Glad you know what was causing the problem.
  12. Marc
    We have actually just moved where we do support. As mentioned above, it doesnt really change much Staff still see every issue you post We still have access to your details on file, and any access details you add We can get items to a private ticket should they have private information It does however also now have advantages You may find someone knows what the answer is, and answers you earlier You may see someone else post up an issue you are experiencing, and so you see how to resolve something in advance We have a process of log, and follow up for bug reporting. So when you report an issue, we will come back and tell you once its been resolved
  13. Marc
    It looks like this was a temporary issue, and is why you can no longer see any issues. I have run through that task and its running without problem
  14. Marc
    This is not something that is a feature of the platform at the present time, unfortunately
  15. Marc
    We actually no longer need the account there. Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  16. Marc
    Ah, now this could indeed be causing the issues, yes. You would need to contact your hosting provider to resolve that issue
  17. Marc
    Im not sure where it is you are looking there, but Im seeing these on your site no problem. Please bear in mind if you were looking at the site as a guest, it may well have simply been a timing things (you were seeing cache)
  18. Marc
    If this is indeed items with a future publish date, Im not able to replicate this on our latest release, unless the user has access to see items that are to be posted in the future. We would need more information on this
  19. Marc
    Sorry, its not clear from what you have put above. Are you doing anything custom on the Invision side of things, or you just mean you are creating the feed using an app?
  20. Marc
    It is indeed the same one, yes
  21. Marc
    Any of you have a link I can take a look at?
  22. Marc
    Glad to hear you resolved the problem
  23. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  24. Marc
    I have just created a ticket for you. Please could you respond to that ticket, and attach an example email?
  25. Marc
    Glad to hear thats resolved the issue for you 🙂
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