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Marc

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Everything posted by Marc

  1. Marc
    Im not sure I understand the question there, as the answer is in what you quoted.
  2. Marc
    If you are not sure how to whitelist, take a look at the guide below which shows this
  3. Marc
    Glad to hear you have what you need 🙂
  4. Marc
    Approval in what way? Is this approval to be a member, or the content itself? If the content itself, it may be being caught in other areas. If you can give an example, I can advise
  5. Marc
    If users are getting banned when they post something, it can only be because the user is being removed by a member of staff. On registration, it can be being done automatically, if you have the spam service setting set to do so (See the guide above)
  6. Marc
    This changed quite some time ago. You would require customisation in order to move that to where it was previously
  7. Marc
    It shouldn't actually be switching anything to a different default app on updates, so something seems to have gone wrong there unfortunately. Glad to see you sorted the issue in any case
  8. Marc
    If the only thing that you are doing is that simple moderation, then yes you could indeed use that.
  9. Marc
    We have had information from another user, its being caused by this setting on samsung phones. Those turning it off have seen the problem stop Samsung Keyboard>More Typing Options>Enhanced accuracy (labs)
  10. Marc
    With how hard facebook tend to make it to integrate these days, you would be surprised how many choose just that option. You would need to see which one of the terms they believe it violates first of all, and t hen work from there
  11. Marc
    Main thing to make sure of is your promotion rule applies only to your members group. As long as you make sure of that, the worst that can happen is there are the wrong people between those 2 groups, and you could always just move them back
  12. Marc
    Thats the way you would set them up, so you would certainly have to follow that somewhat if you want to get to the point its promoting accordingly
  13. Marc
    We can change the group your members start in if needed. What I would generally suggest however, is instead of doing it that way, do it this way 1 - Copy your members group 2 - Set up the promotion rules 3 - Rename the original group to Newly Registered and just let the system promote your current members If you want to move them quicker, you can also just bulk move everyone to the new group if needed, So step 4 and 5 would be 4- Search members in Newly registered (and other criteria if needed) 5 - Mass move to Members group
  14. Marc
    It's the email address you used when you created the install you would then need to add, as that would be the admin account
  15. Marc
    You reset the password using the "forgot my password" link on the front end of the site, when you have the front end login handler enabled instead of the wordpress plugin you have. The problem at the moment is you cant get to that link because the 3rd party plugin is overriding that link.
  16. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  17. Marc
    You may be able to use recovery mode, which you can see here. https://invisioncommunity.com/4guides/client-services/getting-support-r292/#recoverymode Alternatively, you would need to seek the assistance of the author of that item, to ensure you can get to the lost password screen
  18. Marc
    Glad you got to the bottom of it 🙂
  19. Marc
    You would edit the forum in question, and go to the "Display settings" tab. On there you will see "Enable solved" 🙂
  20. Marc
    Pages you would need to use default templates to check yourself, as the support tool would not revert those
  21. Marc
    Its more about direction of the product than space 🙂
  22. Marc
    Please let us know if you are unsure about anything, of course
  23. Marc
    Glad to hear you are sorted 🙂
  24. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  25. Marc
    I have created a ticket for you on this so that we can take a closer look into that issue. Someone will be in contact as soon as possible
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