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Marc

Invision Community Team
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Everything posted by Marc

  1. Please check the admin login details, as these appear to be incorrect
  2. You would indeed require a classic license in order to download locally for development.
  3. OK. Please let us know if you have any further queries from that of course
  4. As mentioned, we would need access in order to be able to assist
  5. We do not accept that payment method here at the present time.
  6. Invision community provides support for push notifications on mobile devices. This will allow you to get notifications on your phone, even when you do not have your browser open, to alert you of new content on followed items and more. The following will show how to set this up on iOS and Android devices, on their default iOS / Apple Devices On apple devices, when visiting the community, you can click on the "Share" icon at the bottom of the page to add this to your home page. Share icon on iOS You will see "Add to Home Screen" at the bottom of the list Adding to the home screen It will allow the user to change the name of the icon they will add to their home screen should they wish to do so, then will add it to the home screen as a native application, which you can then move around as you can with any other application Changing the name and adding Android Devices On android devices, when visiting the community you will be shown at the bottom of the page (chrome is used in this example) that you can add the application to your home page Add to home If you do not see this, you can select the browser menu, where you can then find the option to add the application to your home page Add to home on menu Once selected, you will be prompted to add it, which will then show on your desktop. Of course you can move this around as you can with any other application. Enabling Notifications Once this is added, if you wish to get push notifications, you will need to switch them on. Click on the item that has just been created to open your community (ensure you do it from the new application icon). Once in there go to the following location Menu->Bell Icon->Notification Settings At the bottom of the page, click to enable browser notifications under the "Push" section Enabling Push Notifications Notifications in action
  7. Ensure you change all your tables to INNODB, and they are using dynamic row format. It may well be this causing issues
  8. Unless you can get the URL, or its showing in your error logs, there is no way in which we would be able to advise you properly on that. You need to obtain the URL visited from google.
  9. You would need to check your rules there. For example 47509 - Has no content count, so doesnt match the content >10 rule 47508 - Reputation level 16, so doesnt match the reputation count > 25 rule 47506 - Post count of 1, so doesnt match the content> 10 rule
  10. The error being on the same day will simply be coincidental there. The reality is, someone or something has simply tried to access your site over an over. It could well be anything from a bot, to someone intentionally trying to hit a page to get in, to just general traffic because a link has been added somewhere that is busy. Trying what Randy suggested above would be the best way to find out, but at times, spikes will happen
  11. Just been off for a few days. You didnt notice? 😄 Just the user IDs will be fine if needed. But of course you can, no problem
  12. I have created an invoice on this for you, so we can take a closer look
  13. Please feel free to post that up as a suggestion, but indeed its based on the date at the moment and not a time.
  14. I would need an example user in order to take a look for you on this
  15. Glad you have what you need there 🙂
  16. Please let us know if you see any further issues of course 🙂
  17. In the first instance, please update your site to the latest release of the platform and test again. If you are still seeing the same issue, please test with all 3rd party items disabled
  18. Ah, indeed that would be an issue. The only suggestion I can make is to use a different provider that suites your email numbers. We have sendgrid integration for example, which may be better suited
  19. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  20. Have added some notes. This is happening only if you add a number there. As a temporary workaround, if you add some text in there, these will select correctly.
  21. No problem. Glad to hear you are back online.
  22. I am not seeing this at all on 4.7.9. Please let us know what you found if you have found a bug. I can then get that added to our bug tracker so that nobody else has the same issue
  23. They are moved based on user action. So the next time everything happens on that account (a login for example) they would be checked
  24. For the way you are set up at present, no. However we can quickly get those set up for you if you send them over
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